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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Fictitious amount on claim form


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Can you pinpoint the last time you actually used the account, made a payment or acknowledged the debt in writing? If it was in 2005, then the account may well be statute barred – which is a total defence to their claim.

 

The date of default is irrelevant – the date you need is the last acknowledgment. Search your records and let us know.

 

Need to do CPR to Arrow as well.

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They are having a laugh! A response to CPR is a legal requirement – they MUST comply. They clearly have no intention of sending you anything.

 

They have misunderstood the concept of providing their evidence so you can file a defence.

 

This is not a CCA request – there is no requirement for ANY fee – so they are talking crap.

 

You cannot properly file a defence without their compliance.

 

Here’s the instant reply you need:

 

Dear Tossers

 

I write with reference to your letter of XX Nov 2011.

 

Please note that it is a legal requirement for you to comply with my valid CPR 31 request. You clearly do not understand the legal protocols, judging by the content of your letter, which will be shown to the court. Further, as this is a CPR request and not a CCA request under section 78 of the CCA 1974, there is no fee payable.

 

You should be fully aware that I am entitled to sight of the documents on which you seek to rely in court in order to defend your claim.

 

Please supply the documents requested by return, failing which I shall be applying to the court for an order forcing you to disclose the documents requested. This cost will be borne by you if you fail to cooperate.

 

If you fail to respond to this letter within three days, or do not agree to a time extension in writing, I shall have no alternative but to seek such a court order.

 

Yours sincerely

 

Mad Bugger

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That’s a fib. They either withdraw the claim or it is stayed. It is NOT up to them to tell the court to wait – you can object. I would suggest you seek an unless order demanding the documents within 14 days. Anything else is highly prejudicial to you – they issued the claim, you demand finality. How on earth could they state their claim was honest when they did not have the facts to hand? Massive abuse of process.

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You are unable to plead as the claimant has failed to comply with your request for documents mentioned in the claim. Your ‘defence’ would exhibit their letter of refusal to submit documents under CPR, and you would ask the court to order disclosure or strike out the claim, or at least to allow you to enter a defence when the documents are provided. We used to call it an ‘embarrassed’ defence, but that’s dangerous if not done properly.

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I don’t think the court will accept an open-ended delay.

 

I think you’d be better off putting in a limited defence, to which they would have to respond in 28 days.

 

That will either make them move, or bring the stuff out of the woodwork.

 

The alternative is still to put in an N244, because that proposal is unreasonable, in my opinion. They should not have litigated without knowing the facts.

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Sorry, posts crossed. Yup, that’s the bit.

 

One thing I wanted to check, which wasn’t answered at the start of the thread: did you ever actually get a default notice from Lloyds, or a Notice of Assignment (either from Lloyds or Arrow)?

 

You can only answer the claim as stated. If you have never held any account with Lloyds under a credit agreement, that would be a defence.

 

Anyway, back to N244. What you need to do is write a simple statement of what has happened. Something like this, but with detail:

 

1. I received a claim form from Arrow on XX XXX 2011.

2. I acknowledged the claim and requested a further 14 days to defend all.

3. I issued a CPR 31 request to the claimant’s solicitor on XX XXX 2011, giving them seven days to provide the documents mentioned in the particulars of claim (see attached letter).

4. I received a response from the claimant’s solicitor on XX XXX 2011 stating that no documents would be provided before I entered a defence (see attached letter).

5. I wrote back to the claimant’s solicitor on XX XXX 2011 making clear that I expected them to comply with my valid CPR request (see attached letter).

6. The claimant’s solicitor replied on XX XXX 2011, stating that they required several weeks to locate the documents and that they would delay the court case (see attached letter). I found this unacceptable.

7. I called the court for advice on 9 November 2011 and was told the claimant’s solicitor had already applied for, and had been refused, default judgment.

8. Without said documents as mentioned in the PoC, I am unable to enter a defence. I further deny ever having any kind of credit agreement with Lloyds TSB Bank, as stated in the particulars of claim, and without any evidence of the alleged debt, I am embarrassed.

9. Accordingly, I seek an order of the court compelling the claimant to comply with my valid CPR 31 request within seven days, failing which the case shall be struck out and costs awarded to the defendant.

 

Then add the draft order as above.

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