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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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anderson vs barclays


joanneando
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after sending my first letter requesting my charges back,barclays replied saying they would look into my complaint and reply by the 22nd september.

I recieved a reply yesterday staing that they didn't agree with my complaint as i had accepted their terms and conditions when i opened my account,but as a GOODWILL GESTURE they offered me a third of what i was claiming as full and final payment.So today my response to settlement letter goes out accepting this as only part settlement and see what happens.

I am going to brace myself for the reply which which probably be to log a claim in hte small claims court!!

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yes be prepared!!

 

lisax

if i have helped you at all click please the scales on top right!

 

ABBEY

11/4 S.A.R - (Subject Access Request) SENT OFF

1/6 LBA SENT

22/7 LETTER SENT REQUESTING THEM TO REFUND CHARGES

15/7 STATEMENTS RECEIVED (ALL 6 YEARS WORTH)

20/7 CLAIM ISSUES IN OLDHAM COUNTY COURT.

8/8 CLAIM ACKNOWLEDGED GIVING THEM TILL 21/8.......

SETTLED IN FULL!!!!!!!

 

T MOBILE i won!

16/6 Data Protection Act SENT OFF

 

5/8 t mobile have failed to comply with the Data Protection Act/S.A.R - (Subject Access Request) reques ....BRING IT ON BABY!!

7/8 LBE SENT GIVING THEM 7 DAYS TO COUGH UP MY CASH

7/9 FULL REFUND BEEN SENT!!

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Can anyone give me some advice on spreadsheets.

I am not the world's greatest on computers,and i have just looked on google's spreadsheets and there are numerous to choose from.

Which is the best one to use and how do you calculate your interest??

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Have a look in the templates library for spreadsheets (click here)

 

Personally, I would recomend the "simple" version.

 

If you have Excel (MS Office) on your computer use that version. If you don't have Excel but have MS Works then use that version. If you don't have either you can use the OpenOffice version. You can get OpenOffice fo free (click here)

 

The spreadsheet will work out the County Courts Act Section 69 interest (the 8% per annum on each individual charge) for you - but you don't need that till you put in your court claim.

 

Overdraft interst IS claimable from the outset - but only where it relates to overdrafts (or parts of overdraft) caused solely by unlawful charges. The best way to work that out is go through your statements, identify each overdraft interest charge, identify the period it relates to, and then compare your maximum overdraft against the cummulative total of unlawful charges at that time. It sounds complicated - that's why most people don't seem to bother. It's up to you whether you reclaim it or not.

 

Hope this helps.

Victimnomore

By day, quiet unassuming bank customer - but, by night, .. .. .. .. ..

Barclays Case1

14/03/07 **WON** FULL settlement £3358.39

Barclays Case2

08/09/08 Prelim: please give me my £187.91 back.

Halifax Case1

14/03/07 **WON** Refunded £728 (including £54 costs)

Halifax Case2

08/09/08 Prelim: please give me my £268.24 back.

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Thanks a lot

I don't think i'll bother with the overdraft interest it sounds too complicated for me.

I need to calculate the 8% interest now though as barclays have replied basically saying "well we are not giving you back the full amount so file your claim"

So do I need to have the interest worked out for when i log my claim on moneyclaim??

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Yes

Victimnomore

By day, quiet unassuming bank customer - but, by night, .. .. .. .. ..

Barclays Case1

14/03/07 **WON** FULL settlement £3358.39

Barclays Case2

08/09/08 Prelim: please give me my £187.91 back.

Halifax Case1

14/03/07 **WON** Refunded £728 (including £54 costs)

Halifax Case2

08/09/08 Prelim: please give me my £268.24 back.

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QUESTION

When filling in money claim form on website when it says at the end to quote about the 8% interest under section 69 of the county court act and says to put in the amount is that the total amount you are claiming back or the total amount of interest??

I'm just a bit confused and its hard going trying to get it all into 1080 characters!!

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Hi. The figure they are looking for there is your interest figure only.

 

Then, right at the very end you put in the daily rate which is your total BEFORE interest multiplied by 0.00022. Mine is £0.45

 

I assume you are using the particulars of claim taken from this site. That will keep you under the 1080 characters.

To follow my case progress, click here to see where I'm at right now.

 

Welshman

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Thanks for that,i have followed the particulars of claim from the website but it goes over th 1080 characters.

also what is that figure you are on about (daily rate)? mine is £0.73 when i did your sum but i don't understand what that is for(maybe i'm just thick!!)

one more question ( i know i'm a pain)

If you only have that space to enter your particulars of claim on moneyclaim,how are you supposed to let them have your schedule of charges (mine are nearly 4 pages long!)??

 

P.S THANKS FOR HELPING ME!!

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Firstly, once you get your reference number back from MCOL, add that number to the text at the top of the schedule then post it with the 8% interest added to:

 

Moneyclaim

Northampton County Court

21 - 27 St Katharines's Street

Northampton

NN1 2LH

 

with this one, send a letter referring to it, saying that you have sent a copy to Barclays.

 

Also send a similar letter to Barclays adding that you have sent a copy to MCOL. At the top of their schedule, add the reference they have given you in their letters to you. They do not need to know the MCOL Number.

 

Their address is:

 

Barclays Bank PLC

Litigation and Disputes Team

Level 29

1 Churchill Place

London

E14 5HP.

 

Now, by editing the red text with your particular figures, here are the Particulars of Claim, which will keep you under the 1080 characters:

 

The Claimant had a contract with the Defendant Your account number here from Approximate date account opened which was conducted on their standard terms and conditions. The Claimant claims the return of £ amount before adding % age levied by the defendant in the way of charges. The charges are a disproportionate penalty and therefore unenforceable as they are contrary to common law. Further, as a disproportionate penalty they are invalid under the Unfair (Contracts) Terms Act 1977s.4 and under the Unfair Terms in Consumer Contracts Regs 1999, Para 8 and sch.2(1)(e). In the event that the charges are not a penalty, they are unreasonable within the meaning of the Supply of Goods and Services Act 1982 s.15. The defendant has been asked to justify the charges but they have declined to do so. The Claimant claims interest under s.69 of the County Courts Act 1984 at the rate of 8% a year from Date of the first of their charges against you to Date of the last charge of £ place only the 8% figure here and also interest at the same rate up to the date of judgement or earlier payment at a daily rate of multiply your amount before interest by 0.0002 and put here (Mine is £0.45).

To follow my case progress, click here to see where I'm at right now.

 

Welshman

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  • 4 weeks later...

Can someone answer my question

I logged my claim on MCOL on 3/10/06 and Barclays had until today to acknowledge the claim which they did on 17/10/06,it says on the copy of the acknowlegement form Northampton County Court they have 14 days form date of service to enter a defence,is that 14 days from the 3/10/06 (the day i logged the claim) or 14 days from the 17/10/06 (the day they acknowledged the claim)??

 

I am getting slighty confused with dates etc now

Also do I have to do anything with the copy that i have recieved from Northampton or is that just for my records??

 

Thank You in advance for any help

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Firstly, no, you don't have to do anything with the notice you've received from the court - that's just to inform you what's going on with your case.

 

As I understand it, the dates should work like this;

1. Date of your claim (3/10/06)

2. Date deemed served on defendant = claim date + 5 days (8/10/06)

3. Deadline for acknowledgement = date served + 14 days (22/10/06)

4. Deadline for entering defence = date served + 28 days (5/11/06)

Victimnomore

By day, quiet unassuming bank customer - but, by night, .. .. .. .. ..

Barclays Case1

14/03/07 **WON** FULL settlement £3358.39

Barclays Case2

08/09/08 Prelim: please give me my £187.91 back.

Halifax Case1

14/03/07 **WON** Refunded £728 (including £54 costs)

Halifax Case2

08/09/08 Prelim: please give me my £268.24 back.

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