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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Can i contest the 25% charged on my ppi refund ?


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I asked a company to claim my PPI refund, sometime beggining of this year2011, but nothing has happened until, when the banks agreed to refund all PPI claims, and because of that i have been awarded 2500 pounds by my bank LLOYDS TSB, I beleive this was only because all banks have agreed to refund their customers, thats why i am getting this money...why should my PPI Company want to take 750 pounds of my money..25% plus VAT(TOTAL 30%).their job has been lessened by the banks agreeing to refund PPIs... and anyone can claims their money without someone representing them now)...can i challenge this payment with my PPI company and pay them a smaller fee....or can i withdraw all the other claims that they are doing for me before i get charged another bundle? PLEASE HELP

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Hi

 

I'm not sure I would say that the banks agreed to pay out all ppi claims, that statement is not factually correct.

 

As far as your main question goes, I think it would depend on the terms of the contract you entered into with these people. Also I think it would depend whether they actually did any work for you.

 

I think we would need far more information for the more legaleise Caggers to give an opinion.

 

I have to say I'd be pretty miffed if I entered into a contract with someone, did the work as agreed and then had my client dispute the feeas that he'd agreed to. On the other hand, if I didn't do the work as contracted for I would understand that the client would be pretty miffed and not pay me.

 

Maybe let us have full details?

 

ims

 

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It pays to check these companies out ...I have 4 ready to start and at a rate of 17.5 % win fee but did see some for as low as 15% win fee but thought i'd go middle of the road. I did have a satisfactory win against the halifax a few months ago they gave in almost strait away so that was a nice surprise :whoo: had to pay a 25% fee on it though but know better this time

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Hi FS I just looked on the net and saw that most have now started to drop the % fees and if only i had know before about the real ins and outs I would have checked out more companies than just relying on Portal Claims who handled my Halifax PPI...there is the DIY way but for me it was better to have someone else cover the ground for me and i dont mind paying the fee

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