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    • The reason I asked was that the Director said you only appealed once to  Bank and appeared to ignore that you also appealed to the IAS who gave the pointer what he think happened. Could it be that the director deliberately ignored the IAS decision and hoped you wouldn't mention it?
    • Hi BankFodder, Thanks for the reply.  I will take your advice and read through more thoroughly. To answer your question, the value of the laptop is £255.  When filling in the online form to prepare the shipment it asked what the contents of the parcel was and the value and I specified "laptop" and "£255". Thanks.
    • Before you start this claim you need to have a lot more confidence in what you're doing which means that you need to understand the way forward in the principles involved more thoroughly. We will help you and you will probably get your money back but this is a self empowerment forum and so you have to do your bit as well. Please will you spend at least the next couple of days reading through the stories on this sub- forum. Try to understand them thoroughly. We have lots of stories very similar to yours but even those which are not similar, have principles in them which apply. In particular you need to read and understand the information in the pinned topics at the top of the sub- forum. I know that you have been reading around here for the past couple of hours but it needs a lot more. You aren't in a huge hurry. Wait a few days before sending a letter of claim and also that needs some amendment as well. Come back here when you've done your reading and then we will have a look at your letter of claim and help you to refine it Also, please tell us the value of the laptop. Was it properly declared as a laptop – and was the value properly declared
    • Unsure what would be classed as appeal I first contacted the applicant then IAS. I am not aware I could appeal again as Bank state I was informed that is news to me. I would have to look through the paper work, I apologise I forget so much due to my caring duties wish I had quality time to get so much done. Will try and look tomorrow, appreciate everyone's time and input.
    • Regular savings accounts are accounts designed for savers who put money aside every month and reward them with a generous interest rate.View the full article
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Equifax so rude


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I have spent hours trying to get through to Equifax and finally succeeded only to find the most rude assistant I have ever come across. Wow.

 

I was unable to answer some questions for the security quiz because there are items of conflict on my report, the whole point of trying to get my report in the first place. She speedily ran through the process of uploading the security documents, but went so quickly I didn't catch the web address. Before I had chance to ask, she said 'thank you bye' in such a rude manner and hung up. I couldn't believe it.

 

So, where I stand now, I have no idea. How can I get my report if they refuse to hand it over?

 

It is a disgrace that those who are at least trying to take account for their past mistakes are met with such attitudes.

 

She wouldn't even let me give information for security that I did have - apparantly bank accounts and telecommunication supplier accounts cannot be used for security clearance. What?????

 

Very frustrated now....:-x

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I had a similar experience with Equifax recently - requested my report in April and finally got it end of July. Their service is appalling.

 

It took several emails to their Media relations team and threatening all sorts of complaints and emails to consumer help desks in order to get it sorted.

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Postit - Glad to know that you got it sorted eventually.

 

It's so frustrating as I'm not even trying to get a free report, I am willing to pay for the darn thing.

 

I am thinking about sending in a formal complaint myself - this just isn't on.

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I was just looking at the Equifax application form and it asks for less information than what i provided in my online application form and over the phone, yet they wouldn't allow me access. How would this form be any different? Doesn't make any sense.

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Before firing off your complaint, what

is your query with Equifax?

Most ''errors'' are usually made

by the creditor placing the information

on your report, and you will have to

contact them as the CRA's cannot unilaterally

remove or amend data.

What you are being asked for in this instance

is for your own protection and the CRA is

governed by the DATA PROTECTION ACT.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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Before firing off your complaint, what

is your query with Equifax?

Most ''errors'' are usually made

by the creditor placing the information

on your report, and you will have to

contact them as the CRA's cannot unilaterally

remove or amend data.

 

The complaint I am bringing to Equifax is regarding their service. I just want a credit report from them.

 

The dispute I have on my file is an address link. The address also appeared on my CallCredit report and they happily investigated before ultimately removing it, I am now trying to get the Equifax file corrected.

 

I didn't for a moment believe that I would come up against any issues with Equifax. If I was calling a DCA, I would expect to be confronted with rudeness. This has taken me completely off guard.

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As you may notice on this subforum

I've been dealing successfully with

the CRa's for some time, I would

suggest sending your complaint to their

Compliance Manager together with

the ID required by recorded delivery,

list the complaints concisely, and

state the remedy require, this will

certainly get better res:madgrin::lol:ults than a ''rant''

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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As you may notice on this subforum

I've been dealing successfully with

the CRa's for some time, I would

suggest sending your complaint to their

Compliance Manager together with

the ID required by recorded delivery,

list the complaints concisely, and

state the remedy require, this will

certainly get better res:madgrin::lol:ults than a ''rant''

 

Okay, thanks for the heads up. I will certainly do that.

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