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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Justice for the little people


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Utterly utterly confused.

 

What follows is a true event just the personal bits left out.

 

Out of the blue I receive a demand from a DCA claiming pay up in 14 days or else.

They claim they are authorised by the OC to collect the monies and that any further

payments can only be made to the DCA.

 

I write back do not recognise debt so prove it.

 

Two days later I write again with CCA request.

 

They write back giving all sorts of wrong dates and figures, claim receipt of my complaint?

And advise me that I can get stuff under section 78 of the CCA blah, blah

 

On the very last day of the CCA request 12 day period I get a copy of the original signed application, a copy of the

T&C's and CC agreement. But the letter from the OC quite clearly states that my account is not in default and that

they expect me to keep paying them monthly or else.

 

I send a TAKE NOTE I DO NOT ACKNOWLEDGE ANY DEBT TO YOUR COMPANY

OR TO ANY COMPANY YOU MAY CLAIM TO REPRESENT AT THIS TIME. to the DCA

 

DCA send me back a letter stating that the OC had written to me explaining their involvement (they did not and never did). They state they were instructed by the OC to review my payment plan. That they have updated my payment plan to £30 a month (but my agreement with the OC still stands and is confirmed as being £25) and should I require any further assistance then please do not hesitate to contact them.

 

I mean what the hell, I am so angry. The hours reading docs and statements and accounts on CAG, the money I spent on guaranteed delivery, late and sleepless nights and I am powerless to hold to account a company that, in my opinion, tried to fraudulently coerce money out of me.

 

Someone please tell me there is more I can do other than write a useless complaint to the relevant authorities.

 

You guys here have been really helpful and supportive and if I have offended anyone with my rant then I do apologies.

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I've ignored DCA's, refusing to answer security checks. They harassed us for months but eventually realised that the OC was getting payments. Until (if at all) you get a letter from the OC you could try that?

 

If you can find an honest copper, it might be worth speaking to them?

 

Report it to your MP too. Just in case they care.

 

In case you've not signed this, perhaps you could? -xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

 

Cheers,

 

Richard

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Huh? :noidea:

 

As with all DCA's their greed gets the better of them and sooner or later they will show their true colours.

 

For a start off, it isn't up to them to dictate to you how much you will pay, you decide for yourself, how much they will get.

 

Who is the OC?

Who told you to pay £25 a month?

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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