midge61 v smile

[midge61]

hi all

I know there are some of us on the same timeline so we will all be able to support each other:D .

My Sars was aknowledged by smile on 8th Aug so their 40 days has been and gone.

I sent them an e-mail today with the non complience letter attached. If I don't get rewply tommorrow will send by snail mail as well

 

Good luck all

Midge

[closey]

This is not good enough from Smile. Sounds like you've got it all under control though.

[midge61]

Thanks closey

I am posting letter by snail mail this pm. Still I suppose they are a bit busy at the moment hehe

[closey]

Bit busy, but with enough money to hire more staff. I am boiling up today about Smile

[midge61]

HI

Well letter for failiure to compy sent this pm so hopefully they will get their act together!

midge 61

[midge61]

Well still no sign of my statements!!!!!!

[caro]

Mine were late and when I phoned to complain they sent them within a couple of days free of charge as a gesture of good will.

[midge61]

Hi Caro

Don't you sleep?

Ihave sent letter of non complience but will phone later as well I think.

[caro]

I am thinking of changing my name to Night Owl. lol

[notsmilingyet]

Iam sure they could get fined for not complying with the DPA

[midge61]

Hi all

Well sars turned up today at last. Have been through it but it's very confusing really.

I have commision.fees,service chargeand daily excess charge on there.

So quick question can I claim all these and if so how do I enter them on the spreadsheet?

Sorry if this sounds dumb

[notsmilingyet]

It doesnt sound dumb but its fairly simple if you have Excel installed allready ? Otherwise you can use another spreadsheet package, just click on the cells one by one and enter the information.

 

Each Row and column is marked indicating what information should be entered in the matrix of cells below. The spreadsheet will calculate everything for you automatically, basically totalling it all.

 

Start from the first charge you want to claim in the last 6 years upto the present, no need to enter anything but the charges you wish to claim back. All that you have mentioned are ones you can claim back I think. Debit interest is slightly more complex but is entered in the same way.

 

Give it a go and if any doubts come back here with a screenshot of it or copy & paste if that works

[midge61]

Hi smillingyet

sorry I think I didn't explain it very well. I know how to do the spreadsheet(already done one for Lloyds)but with smile the charges are listed as above and what I meant was do I enter them on the spreadsheet as that or do I have to try and find a match for say unpaid dd, unpaid cheque etc.

Said it was dumb. I find the way they list things very confusing unlike other banks.

Thanks for your patience

[Guest bimba610]

Hi midge61

in the same boat as yourself would also like some help on filling out the

spreadsheet with the smile charges a bit confused

 

Bimba610

[midge61]

Hi bimba

good luck. Still waiting for someone to post an answer. Don't know why smile have to be so unclear. I have a list of unpaid items but it's seperate to the statements and doesn't make sense. Will have another go later today and try to work it out then let you know.

Have looked at other threads and no one else seems to say how they did it.

[andyhargreaves]

Hey guys

 

As I understand it, Daily Excess Charge is £5 charged per day you are over your agreed facility. Service charge is £15 per month for each statement month or part of that you go over your agreed facility. Commission is £20 (£25 more recently) for each item (s/o, d/d, cheque) which they don't pay due to insufficient funds.

 

All of these are unlawful, and therefore can be claimed back.

 

If I'm incorrect I apologise, but I am fairly certain this is the correct information.

 

Andy

[midge61]

Thanks for reply Andy

But on the spread sheet do you enter: Date-Commision-£20 0r do you enter Date-unpaid dd £20

Do you follow what I mean?

[midge61]

Hi

Well prelim sent today and I've just listed everything as it says on the statements. Claiming £555 plus ...s.a.r. £10.

[Guest bimba610]

Hi midge61

so how did you fill out you spreadsheet still trying to work mine out

 

bimba610

[midge61]

in the end I just put what it said on the statements.

 

Commission £*

daily excess charge £*

and hope for the best

posted it off with prelim this morning in the end

if its wrong they will soon say and I'll have to change it

[notsmilingyet]

Sounds right to me, I did similar and encountered no objections. You are just detailing the final amount, so long as thats correct it's not so important

[Guest bimba610]

hi midge61

 

Thanks for your help and good luck

 

bimba610

[midge61]

Hi all

Hope all goes well with you all.

Today I got reply to my prelim letter saying they will look into the complaint and that they get back back to me. So time to get the LBA ready to go

[andyhargreaves]

Sorry, missed these posts.

 

I think you did it right, midge61.

 

Good luck.

 

Andy

[midge61]

Hi

Thanks Andy. Will be sending my LBA on 9/10/06 the full 14 days.