worried customer of buy as u view help needed urgent

[ravingrichard]

hello every one i have a problem i am a customer of buy as u view and i have had one or 2 things go wrong and i have got behind with payments but have sorted this out now with them.

 

the problem is while i was behind and making arangements to pay off the arears one item i had off them got broken. we had a nintendo wii and my 3 year old decided to pour orange juice inside it and it stopped working and my wife threw it out saying it was too dangerose to try it again because of electrics. we dident tell buy as u view

 

i rushed out to argos and brought a new one in place of it so that we wouldnt get in any further trouble and they would be none the wiser. it was our fault so we just got one and i know its daft because we are paying twice now for it but the worrying thing is a freind of mine says that buy as u view will know its not the same one if they call round because there is a seriel number on every wii and it will not match the one we had off them and i will be sent to prison and the games what come with it are different to the ones what came with the first one

 

please can some one tell me what i must do i am haveing panick attacks worrying would they have the seriel number or is this just silly please help me

[cerberusalert]

Why would they want to check the serial no. if you are paying?

[kevinob]

I worked for BAYV for three years as a debt collector and this sounds like a wind up.

[ravingrichard]

hello no it is not a wind up i am worried about what will happen as we have got rid of the original wii and replaced it but my freind says they will check the seriel number when they come to my house is this true

[MARTIN3030]

Why would they want to check the serial no. if you are paying?

 

Good point..what is making you think they will be coming to check ?

[Mossycat]

OK assuming this isn't a wind up.

1) They are highly unlikely to ever do a serial number check, even if they came round to your house for whatever reason, they would most likely just see the unit and assume it was the one that they had supplied

2) If for whatever reason they take back or you return the goods then again a serial number check is highly unlikely, if they did do one and noticed the difference the fact they have got back a unit matching the description would likely negate further action, they would probably quietly decide that someone had noted the wrong number down.

Finally stop worrying, there is ZERO chance of you being sent to jail, ok you threw away property that wasn't yours but you have replaced it with an exact model so there is not attempt on your behalf to steal or defraud anyone.Just keep making the payments and nobody will be any the wiser

Mossycat

[ravingrichard]

yes i am paying and i am manageing allright at the moment but you never know what happens in the future and i was told they can come to check you still have the goods at any time so that is why i am worried i think its a bit unfair how every one is treating this as a joke i am new on hear and i was looking for help thanks any way

[Lefty]

Hi there, and welcome to the CAG

 

Bottom line is, the goods you have in your home from BAYV do not belong to you. You are only HIRING them with a view to owning them at the end of your HIRE PURCHASE (or rent to own) agreement.

 

I know it's a bit late now, but what you SHOULD have done was to notify BAYV that the item had been subjected to accidental damage, and no longer worked. Chances are (knowing BAYV as I do) you have been paying weekly on your account for additional insurance to cover this sort of thing.

 

I would be inclined to explain exactly what happened to BAYV. I'm sure this sort of thing has happened many times before. As I have already said, chances are you have been paying for an insurance policy with them anyway.

 

I wouldn't try passing off the replacement item you purchased as theirs, because it is not. It is YOURS.

 

Hope this helps.

 

Cheers

Lefty

[kevinob]

OK - apologies

 

Lefty is spot on, the console is yours.

 

They won't pay out on the insurance unless you still have the console and they examine it. Your OMC (warranty) will not cover the product but if you are paying their in house insurance that should cover accidental damage.

 

As for jail, in all my time with the company I was not aware of any person being taken to court and some people didn't make a single payment on goods ranging from large LCD TV's to sofas.

[Ripoffasyouview]

Well heres my two pence worth ive had a buy as you view account since 2006 and had a refresh done in 2009 which means im stuck paying for stuff thats not mine until 2012.Anyway ....i have nothing that works now from buy as you view, i notified BAYV and they told me the warranty on the good has ran out ,its down to us to contact the manufacturer to see what they can do.I said well if none of the goods are mine you have a responsabilty to have them in working order(still no joy) so after much humming and harring having a broken cooker,hoover,nintendo ds,pc, wardrobe set and having the mround for an absolute age after replacing said items myself and trying buy as you view to do something...to no avail..i threw the items out becasue i dont have the space to keep all the items.Now im still paying for items that i dont use.Im not telling or advising you to do the same ,just letting you know of what happened to me wit ha load of broken items that BAYV said they would sort out(on this forum i might add to do wit hthe cooker but never did).There is only so much you can do.

[MARTIN3030]

As recently reported,BAYV have made approaches to the CAG with firm interests to try and resolve complaints,and therefore have been sanctioned.

No doubt they will respond here,although I am pretty sure they wont want to be encouraging people to be going out buying replacement goods after theirs has been damaged.

Since we are not yet aware conclusive if insurance was in place,its hard to speculate.

I think for the purpose of clarity and future reference,it would maybe a good idea if the BAYV gave some measured response to this question.

I think it is unlikely that there will be a response on the open forum to that end in this particular case.

But a statement as to the considered course whether goods are insured or not would be nice to see.