EGG refusing to entertain my PPI request on the basis that it is SB -heres the good bit-I am still paying off arrears.

[hermit]

I have written to Egg and asked them to refund my PPI. I opened my Egg account around about 2003 and it was passed to a Debt Management Company in 2005, although the account remained active beyond this point. I'm still paying it off now.

 

I have now received a response from Egg saying...

 

...our records indicate that there have been no CRP Premiums (their term for PPI) charged to your account within the last six years.

 

It is the policy of Egg not to refund any charges that were applied more than six years prior to the date of your complaint. Therefore, in line with this fact your complaint has been rejected.

 

Unless you are able to provide any additional information or evidence, which would affect the decision, your complaint will remain closed...

 

I know its harder to reclaim PPI beyond six years, but not impossible. I want to claim to write of my current debt, any left over will be a nice bonus.

 

Has anyone had any joy claiming old PPI from Egg?

[ims21]

Hi there

 

They are fobbing you off

 

It might be their policy but that is not relevant.

 

Their statement that the claim remains closed is to be taken as their final decision so you are now free to go to fos (slow) or sue in court (quick).

 

What is the value of the amount you are claiming back?

 

ims

[MARTIN3030]

Yes pretty standard response.

A couple of questions;

1.So they are maintaining that you are late by around 2 years ....if we can go back to 2009 when it was well eastablished that PPI wa reclaimable-did you at any point raise this at all ?

 

2.Have you got any figures from what they owe ?

 

You are going to have to push and push-give us some idea about what the PPI equated to.

I would bet there are also charges which were applied for the usual overlimit and late payments la de da.

 

You will be pleased to know that there have indeed been good results from these claims.

I think it would benefit you to have your thread in the Egg forums-where there will be no shortage of help.

I will move there now and re-title.

 

Dont simply be happy with the debt gone-you should chase for every penny they owe.

[hermit]

I think I have already reclaimed my charges on this account, but I will double check.

 

Which spreadsheet is the right one for working out how much PPI they owe me?

 

And many thanks for moving my thread....

[dx100uk]

typical rollocks

 

PPI cannot be statue barred.

 

dod you use the fos complaint form and send a copy of your SOC?

 

dx

[ims21]

Dont simply be happy with the debt gone-you should chase for every penny they owe.

 

Agree 100%...thay have stung you so go for them for evrything you can get.

 

I've attached a spreadsheet you can use to calculate your claim. You will need all of the statements though. Have you got them?

 

On the spreadsheet, you only need to fill in list date in columns A (Date of Payment), B (Nature of Payment i.e. "ppi Premium) and C (Amount of Payment). The rest of the calcs are done for you. You then just need to amend the personal details in the blue section at the top of the sheet. The interest rate is what they were charging you.

 

Also do the questionaire that dx suggests.

 

ims

 

CompoundInt.xls

 

PS Martin....that's a hell of a new signature you've got there!

Edited June 22, 2011 by ims21

[hermit]

I used the questionnaire when I sent my request in, but don't know what a SOC is?

 

I have all my statements as I did a SAR a few years ago, for charges... will sit and plug through the spreadsheet now. Thanks for that!

[ims21]

Hi hermit

 

SOC = Schedule of Claim...i.e the spreadsheet I attached

 

ims

[hermit]

Ok, it looking through my statements, it seems I had the PPI for just over a year, and then my account was passed to a DMA and they stopped it, instead of using the PPI to repay my card? I was unemployed, which they knew about at the time....! Anyway, this means that I paid out about £70 is PPI, which assuming I have done the conversion from 1.167% per month to 14.94% year, (I used Merchandise Interest) right works out at just under £180, its not a lot... however it would just about clear what I currently owe them, giving me one less debt to worry about!

 

Should I send them a letter before action along with the SOC? See what they come back with?

[ims21]

Ok, it looking through my statements, it seems I had the PPI for just over a year, and then my account was passed to a DMA and they stopped it, instead of using the PPI to repay my card? I was unemployed, which they knew about at the time....! Anyway, this means that I paid out about £70 is PPI, which assuming I have done the conversion from 1.167% per month to 14.94% year, (I used Merchandise Interest) right works out at just under £180, its not a lot... however it would just about clear what I currently owe them, giving me one less debt to worry about!

 

Should I send them a letter before action along with the SOC? See what they come back with?

 

Hi hermit

 

I would deffo send them an lba and the SOC

 

Give them 14 days otherwise issue in court. Don't forget, if they do decide to defend (on £180 or so????) you'll get the court fees back.

 

if you want your spreadie checked post it up (minus personal info of course) and I'll happily have a look at it for you

 

Regards

 

ims

[hermit]

Hi, thanks, I think the spreedsheet is fine, only question would be that I've calculated the monthly interest to annual interest right? and used the right one, merchandise not cash interest rate?

 

Busy constructing my LBA now

[ims21]

Hi, thanks, I think the spreedsheet is fine, only question would be that I've calculated the monthly interest to annual interest right? and used the right one, merchandise not cash interest rate?

 

Busy constructing my LBA now

 

Hi hermit

 

I'd say your interest rate is fine. After all they earned money off your money. And yes...merchandise rate is the one

 

ims

[MARTIN3030]

PS Martin....that's a hell of a new signature you've got there!

 

 

Yep-was time for a change.......pity the banks aren't so minded to change.

[MARTIN3030]

Good input guys-I reckon hermit is rockin.

[ims21]

Good input guys-I reckon hermit is rockin.

 

Yep...I'm up for a beer when he gets his refund

 

ims

[MARTIN3030]

Fair play:wink:

[hermit]

Hum... my floor is now covered in folders and it seems that whilst I sent a 14 day LBA to recover over £450 in charges on my Egg card in May 2008 I never received payment and I didn't start a claim in court, I was very skint at the time, and couldn't afford the fee's.

 

I will double check tomorrow that I haven't received the money somewhere else, maybe deducted from the outstanding balance, although I'm fairly sure it hasn't been, and if no money will start on this again! Can I just start again with a 14 day LBA through? Or do I have to go through the whole rigmarole?

 

Massive thanks for your help guys!

[ims21]

Hum... my floor is now covered in folders and it seems that whilst I sent a 14 day LBA to recover over £450 in charges on my Egg card in May 2008 I never received payment and I didn't start a claim in court, I was very skint at the time, and couldn't afford the fee's.

 

I will double check tomorrow that I haven't received the money somewhere else, maybe deducted from the outstanding balance, although I'm fairly sure it hasn't been, and if no money will start on this again! Can I just start again with a 14 day LBA through? Or do I have to go through the whole rigmarole?

 

Massive thanks for your help guys!

 

If it was 2008, I'd start with a new SOC as the interest will now be higher and this time refer to your previous claim and say something along the lines of

 

"In view of the fact that my previous claim appears to have been ignored I now give you seven days to refund these charges, failing which I shall put you on notice with a further 7 day letter before action"

 

ims

[hermit]

I've just received a letter today offering full and final settlement for the PPI, which is good news. However they have quoted a fee based on the interest on premiums based on the card rate which works out at just under £8. I had used the spreadsheet and had worked a interest fee out at just over £100.... The PPI here isn't a right lot, £70 worth.

[hermit]

Whilst claiming for the PPI I have also been chasing up a claim for charges applied to the account, this has so far gone ignored, in my last letter (10th August 2011) I gave them 14 days to pay or said I would start a claim in the courts. It's now my intention to start this process. I have attached a SOC could someone double check I've got the figures right, and when filling out the court claim do I add 8% to this figure?

 

 

Many thanks...

[ims21]

I've just received a letter today offering full and final settlement for the PPI, which is good news. However they have quoted a fee based on the interest on premiums based on the card rate which works out at just under £8. I had used the spreadsheet and had worked a interest fee out at just over £100.... The PPI here isn't a right lot, £70 worth.

 

Hi

 

Maybe it's me but I don't follow you.

 

What is the total amount they have offered?

 

What is the total amount you calculated was due?

 

ims

[hermit]

They have offered a total amount of £78.00 (£70.00 is refunded PPI, £8.00 is interest)

 

I used the spreadsheet and worked the interest out at £105.00, but perhaps I have done the figures wrong?

 

I tried to add a screen grab of the spread sheet in the post above, but it hasn't worked.

[hermit]

[dx100uk]

scan the required letters/agreements/sheets

as a picture file

remove all pers info inc barcodes etc using paint

but leave all figures and dates.

goto one of the many free online pdf converter websites

convert the image to pdf format.

or if you have PDF as an installed printer drive use that

or use word and save as pdf

open a new msg box here

hit go advanced below the msg box

hit manage attachments below that box

hit the add files button on the top right

hit select files, navigate to your file on your pc

hit upload files

NB:you can set where it goes in the post by hitting insert inline.

the hit reply button

dx

[ims21]

Hi

 

You have two choices.

 

1 - Accept

 

2 - Write back and say that you think they may have made an error in theor interest calculation as they only seem to be offering 8% interest and that they should also include contractual interest. Suggest that what they have offered is not in line with fos guidelines and you fell that they have made a mistake. Ask them to send you a revised offer when they have corrected their mistake. Then see what comes back.

 

ims