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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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DMP.... Creditors suddenly rejecting offers?


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OK - the first thing to do is calm down. I know this is easier said than done, but you are among people all of whom are going through or have been through what you are now, so we all understand how you feel and we'd all say don't get stressed about it.

 

We need a lot more information before we can offer sensible advice. How much do you owe? To whom do you owe it? What disposable incoome have you got to go towards a DMP? What were you paying? What were you going to be paying if they'd accepted your new offer? The more you can tell us about your situation, the more we can help.

 

Remember it doesn't matter how small or big your debts are - I can promise you there'll be loads of people here in a worse situation, so please try not to worry. I've been through being physically sick waiting for the post each morning and not daring to open mail, answer the telephone etc... but I've learnt to cope with it. Once you start getting support from on here your stress levels will reduce massively and you'll begin to feel in control again.

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I'm going to repeat what I've just said to someone else here. Have you considered or would you consider managing your own DMP? There are many advantages to this and I can drum up some support from some knowledgeable people who are doing this. I wouldn't kick yourself for the payday loan thing. My downfall was burying my head in the sand and pretending the debts weren't there - at least you were trying to do something about yours!

 

If you manage your own DMP you gain control of your situation fairly quickly and that makes a big difference. These companies who are refusing your offers you can resend your IE, tell them what you can offer which will have been worked out pro rata from your IE form, have a think about whether you might be paying too much if you think that may be an issue. If you say to them you can either have this which has been calculated fairly as you can see, or I'll start giving you a £1 per month token payment as I'm not prepared to treat one creditor differently to another you may find they soon change their minds. There's plenty on here who have done just that!

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I've helped someone called baz1986 recently. He was in a similar situation and state as you just a couple of months ago. He is now absolutely transformed and it has been brilliant to see this and to know I played a small part in trying to help him. I'll try to find his thread so you can read it!

 

Here you go - it might help you with your decision. He'd be here to help as well as he's brilliant!

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?300255-Starting-up-my-own-DMP-from-scratch...

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Nothing wrong with bursting into tears and don't beat yourself up about it. When my mental health is playing up (had a blip last week again) I spend huge amounts of time in tears and do far worse - just a few days ago I slashed all my arms with scissors. Now I look at them and think what a prat! But at the time I was ill. I accept that - it's part and parcel of the illness and I have no control over it at the time. If you're a bit depressed, then so be it, don't kick yourself for it please, just accept that's the way it is at the moment, but I promise you, you will feel better. I never believed that the first time I suffered depression, but it is true, even if you don't believe it at the moment.

 

It is also well documented that debt is a major cause of mental health conditions (mild or severe) - it could well be that it is the debt that is causing it. If that's the case then you need some support, you've come to exactly the right place to get it, and we will do absolutely everything we can to help you. That's what this site is all about. We all take from it, and at the start it is all take, take, take and no give, then some of us choose to give a bit back again. Others have the help and go their own way which is also fine as long as they've resolved their issues.

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Methinks I was preaching to someone who knows rather more than me! However, mine is first hand experience which is different to doing it as a profession as I keep telling my consultants! lol

 

Glad you're thinking of a self managed DMP, but take your time and don't rush into anything. Whatever you decide has to be right for you and sustainable. If you have a huge work load and a pressurised job, then you need to factor this into the equation. Some find managing their own debt a stress relief (I do!), others find it a stress trigger in which case CCCS, Payplan or one of the other free DMP companies are best.

 

The debt will still be there in a week or a month and so will you! So take your time to think through things and do what is best for you. Whatever you decide, you'll alaways have loads of help here.

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Brilliant day for me! I'm really glad to hear you are resolving the problems and feeling brave. Having a load of support behind you is a bit like having solid foundatioins on your house - you know everything is solid so you have no need to worry. Whatever happens, your foundations are firm.

 

My faith in human nature has been restored (or boosted) today as I happened to mention in one reply about a charity I'm setting up. I've been inundated with offers of help from fellow CAG members which is really, really touching. What a fantastic bunch of people!

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