Request under DPA made today

[lois]

Hi guys

 

just thought that I'd let you all know that I telephoned Abbey Customer Services today (about 5 minutes ago!) on 0845 600 6014 and spoke with a really lovely guy called Steven. I have requested a complete set of bank statements for the last 6 years. He has ordered all of the statements for me, and apparently, I should receive the last 13 months worth of bank statements in the next 7 days and the remaining 5 years worth of statements should be with me in about 4 to 6 weeks AND they haven't charged me the £10 so my statements are free which always a bonus If you do telephone though, be aware that you may be on the telephone for a while just whilst they are requesting the information on the system - i was on the telephone for 16 minutes in total.

 

Will keep you posted!

 

thanks, lou x

[richardc]

Welcome to the Forum.

 

Keep us posted.

[lois]

thanks Richard, will post again when I receive the statements from Abbey

 

i'm feeling better already .. one small step but fingers crossed

[lois]

Hi there

 

Sorry if this has been covered, but if it has, please point me in the right direction and I'll ask for this thread to be deleted, but, I am awaiting response to my DPA letter to Abbety regarding charges made against my account.

 

My question is, and again, my sincere apologies if this has been covered before, I have a loan with them (£5k) so if Abbey close my account (I've already opened a parachute account just in case they do) could they also call-in my loan as well?

 

any assistance would be greatly appreciated, thanks a million,

[lois]

sorry, this probably should have gone into my original Abbey thread?

if so, have you got a spare second to shift it across for me? - sorry!

 

DONE. Well done for spotting the mistake, plenty don't!

[ianc]

If you go to the Abbey website and click CONTACT US, there's a button which says CALL ME. Saves you being on hold and paying for the call!

[lois]

Hello

 

sorry, I seem to have 'lost' my original thread on this? If Admin or Mods can find it, please could I ask you to move this thread into it? I know we are not to have loads of threads running on the same subject as it causes confusion for everyone.

 

Anyway, so I telephoned the abbey last week and done a DPA request over the phone, I got home last night and I have received statements for the last 13 months and am still waiting on the remaining 5 years worth.

 

Have done some totting up on the charges etc, and so far, the Abbey have charged me £535 just over the last 13 months ?!

 

 

One thing though, I cannot believe that I had 13 separate envelopes all containing the exact same thing, i.e. their 'going abroad' leaflet and their updated charges schedule ... ?! As if I will be going abroad at the rate they keep charging me !!

 

Will post again when I receive the remaining and statements and I've worked out the final figure of their charges,

 

cheers,

[Janet-M]

If you go into user CP (top left of page ) >> edit options >> delete thread cut off >> change this to show all >> save.

You will be able to see all posts then.

[lois]

thanks for moving the above message into my original thread, much appreciated, I know you're really busy and you've a lot of work what with doing this website (which is fab by the way) ! xx

[lois]

ok, make that £746 so far (I had £165.00 charges in just one day!)

I'm waiting on some statements for 2003/2002 so lord only knows what charges might be in that lot!

 

xx

[Janet-M]

It amazes me how they have got away with this for so long .How can they really expect anyone to not go into debt with charges like that and their helpfull action is to just carry on putting more and more charges on when people obviously get into debt.

Keep us posted on how your getting on and GOOD LUCK.

[lois]

hi guys

 

so yesterday, I got a letter from Pam Speed, Business Manager of Banking Servicing and it states:

 

Thank you for your letter dated 6 April which we received on 10th April requesting information on your account. (funny that I sent this letter by guaranteed next day delivery and I have the confirmation from the post office to prove it arrived on 7 April, so I have no idea why it took pam an extra 3 days to receive the letter!)

Some of the information that you have requested relating to transactions on your accounts is no longer held on our systems and therefore, an administration fee is required. The fee will be as follows: £5.00 per account for 1 monthly statement which has been archived. £10.00 per account for multiple monthly statements, which have been archived.

The transactional information remaining on our systems will be forwarded to you free of charge under separate cover.

If you would like to go ahead, please fill in the form enclosed and return it to us. You can pay by personal cheque made payable to Abbey. You can also ask us to debit the money from your account if thats easier.

 

she then goes on to say:

 

You have also asked for details of any "manual intervenions" that there may have been on your account. Although I am not entirely clear as to what information it is that you require, I am taking "manual intervention" to be any action taken with regard to your account other than automatic of computer-driven action.'

 

the letter then goes on:

 

You will appreciate that, first of all, not all manual interventions on your account may be recorded. For example, if a member of staff looks at a paper document relating to your account, a record of that activitiy will not always be made. Moreoever an "intervention" may be carried out by any one of a large number of departmnts in Abbey. there is no central record of such intervensions because this is not the kind of information that we usually need nor, more importantly, information that a customer would request. I regret therefore that I am unable to supply detailed information of any manual intervention. I am sorry for any inconvenience this may cause.

 

Ok, so I am pretty sure that I should now send off the letter that Alan has done in relation to microfiche/archive argument.

 

BUT good old Pam has given me her fax number, so first thing Monday morning, she'll be receiving a fax from me and reminding her that she now has only 15 more days under the DPA to provide me with my requested information.

 

Any help from you guys would be gratefully received, I'm sure I need to send off the letter that Alan done, but if I am wrong, perhaps somebody could kindly point me in the right direction?

 

thanks everyone, all the best, lois xx

[lois]

UPDATE

 

hi everyone

 

Hope you are all well,

 

just to give you an update, I finally got all the microfiche statements from Abbey (and I didn't have to pay for them!), having waited just over 2 months for the information to come through.

 

I sent an initial letter for refund, to which they didn't bother to reply to, then they sent me a letter saying that they would offer me £80 in full and final settlement of my claim ... a claim which is worth £1200.00 (by the time I got around to receiving the outstanding microfiche information and totting it all up!)

 

So that was followed up with my LBA and nothing !

 

Anyways, went straight to moneyclaim and so my claim has now been issued (26.06.06) for a total of £1286.00.

 

Hows everyone else going with Abbey? I think they're going to be incredibly difficult and a hard nut to crack ...?:-|

 

lois xx

 

P.S. MODS - please can I change the title of this thread to Lois -v- Abbey please? thanks a million, xx

[lois]

hi everyone

 

just a quickie update on my Abbey claim - filed a claim form online with moneyclaim and have finally received a letter from DLA Piper Rudnick asking me for a breakdown of what I am claiming so have emailed them today with a letter and details of the charges applied to my account. DLA inform me that they intend to defend the matter and a defence will be filed shortly.

 

anyone else had this?

 

lois

[lois]

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