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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Secured loan arrears - Repossesion order. Please please help!!


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Hi Guys!,

 

I'm hoping somebody can help - my parents have fallen behind on a loan they have secured on their property with HFC who are now demanding we be out of the house in 14 days! we are £3000 behind and have fallen behind on a number of occasions now but have always managed to scrape by!

 

I want to know where we stand with these guys in as much as if we are making A1 payments on the mortgage does that account for anything? I dont want to lose my home and neither do my parents but it looks like we may have no choice, so you guys are our last line of defence!

 

Has there already been a court hearing? Was a suspended possession order granted? You are stating you are to be out of the house in 14 days, which implies an order has been granted - did you attend the hearing?

 

How much is the secured loan? How long has the loan left to run? Is there any equity in the property? Are you able to afford the monthly payment plus something towards the arrears? Is the secured loan in joint names? You say 'they have a secured loan'. Do you pay anything towards the mortgage/loan repayments?

Edited by Lea_HTH
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I have a bit more info regarding the letter:

 

From the lender...It says (from their solicitor) our client has instructed us to ask the bailiff to evict you so that your property can be sold. A warrant for possession of your property has been requested.

 

You stated in your earlier post that your parents had not been to court, so it's important that you find out for certain. No one can evict your parents without first obtaining a possession order and only then applying for a warrant of execution, which leads to the bailiffs posting a notice of eviction through your front door. If none of that has occurred, then no one can evict you.

 

I strongly suggest you ask your parents to double check all their paperwork for possible notification of the court hearing - and if they definitely have nothing, ask HFC to provide them with the case no. from the county court so that they can make an application to have the possession order set aside (and/or to make a stay application if a warrant of execution has in fact been applied for).

 

There is a potential problem as you state there is no equity in the property - are the two loans covered by the property, or is there a shortfall? If there is a shortfall the first charge will get paid first and the second charge may get nothing at all.

 

Your starting point is finding out about the court order - if there hasn't been an initial possession hearing, then the solicitor's letter is inaccurate, but you HAVE to check with the court - do not take anyone else's word for it.

 

I asked about your contributions as you may have an overriding interest in the property, which means you could ask to be joined to the proceedings (if any).

 

In the meantime, if your father does not yet have a job, and there isn't one on the horizon, I suggest that he makes an application for job seekers allowance (he'll need to check if he's made enough contributions for contribution based JSA, but there is another form of JSA he may be entitled to) - when he does this, he should also ask about making a claim for SMI - which is the government assistance to help with interest payments on mortgages. It is not payable for the first three months (13 weeks I think), so it'll take a bit of time to come through, but may help to reduce the payments.

 

Anyway, find out if there have actually been any court proceedings as yet, and then come back with the info and we'll see where to go from there.

Edited by Lea_HTH
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