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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hello All

 

I was driving round a big roundabout and I had someone hit my drivers side rear wing and rear drivers side door.

 

Its just dented really, not too bad.

 

The other guy has a dent in his front wing.

 

He will need his bumper removing, and his front wing filling and re spraying.

 

I spoke to his boss (it was a works van) and said I was willing to pay for the damage as I didn't want to risk any black marks on my name, as i know having accidents that are not even your fault goes down against you.

 

He came back to me saying the repair for the damage to the wing was £475.

 

I though that was a real rip off price for a small dent and a re sprayed wing, but I dont want anything bad against my name so I am willing to pay.

 

What I dont know is what paperwork to exchange with him.

 

I don't want to admit I was responsible for the accident.

 

I don't even want to admit I was driving a car, because I have every intention of telling my next car insurer that I have no clains, no crashes and no convictions. (Essentially lie).

 

I'd prefer it to be as if I maybe bumped his car with a shopping trolly by mistake , or dropped something on it by accicent.

 

Has anyone got a template letter or an idea of some legal begal wording I need include in the settlement, and how I should pay?

 

The guy says its 475 without the VAT so if i want to have a reciept I will have to pay the extra VAT.

 

I am quite aware the guy and his boss are going to pocket my £475 but I consider it worth it to keep my self out of trouble.

 

What do you all think?

 

Cheers

 

Stoploss

I have a particular disliking for people that borrow money from their friends and family to give to a debt collector. If someone you know has asked you for money to pay off old debts DON’T give them it, it won’t help you and it definitely won’t help them, it will just tighten the debt noose round their necks.

 

 

What sort of IDIOT would swap a debt that probably never needs to be paid back, for a debt that definitely needs to be paid back? Don’t rob Peter to pay Paul, its PONZI.

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I'm a little confused, from your post you say that this works van hit you? Why are you paying for the repair to the works van?

 

As Blackadder says, "There's something smelling fishy here, and were not talking about Baldricks apple crumble!"

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Because I dont want to tell my insurance I had an accident.

 

Having accidents that are not your fault makes your insurance go up.

 

My Dad told me that there are no witnesses and he could make up lies about what happened it it might go down against me.

 

My Dad says it will be knock for knock.

 

If it costs me £475 to keep my nose clean I don't care its not a world of money...

I have a particular disliking for people that borrow money from their friends and family to give to a debt collector. If someone you know has asked you for money to pay off old debts DON’T give them it, it won’t help you and it definitely won’t help them, it will just tighten the debt noose round their necks.

 

 

What sort of IDIOT would swap a debt that probably never needs to be paid back, for a debt that definitely needs to be paid back? Don’t rob Peter to pay Paul, its PONZI.

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You dont get it do you Borris. If I start doing better I might want to get a more expensive car.

 

The insurance might be say £1000 a year with no points no convictions and no crashes.

 

It could easy be £1800 a year with crashes and stuff like that.

 

Thats how insurance works. Its ok if you have a piece of crap 52 plate ford mondeo diesel, thats not the end of the world, but if you want a nice car you are screwed.

I have a particular disliking for people that borrow money from their friends and family to give to a debt collector. If someone you know has asked you for money to pay off old debts DON’T give them it, it won’t help you and it definitely won’t help them, it will just tighten the debt noose round their necks.

 

 

What sort of IDIOT would swap a debt that probably never needs to be paid back, for a debt that definitely needs to be paid back? Don’t rob Peter to pay Paul, its PONZI.

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You dont get it do you Borris. If I start doing better I might want to get a more expensive car.

 

The insurance might be say £1000 a year with no points no convictions and no crashes.

 

It could easy be £1800 a year with crashes and stuff like that.

 

Thats how insurance works. Its ok if you have a piece of crap 52 plate ford mondeo diesel, thats not the end of the world, but if you want a nice car you are screwed.

 

I really struggle to understand this, and I have A LOT of driving experience under my belt, including a few accidents (mostly non-fault).

 

Let me get this straight - HE hit YOU, but YOU want to pay for it to avoid an issue with your insurance?

 

The only reasons I can think of for wanting to take this action are that you are not insured yourself or your vehicle was in some other way knowingly un-roadworthy (tax/MOT/C&U violations), or you were in some way to blame (i.e. you cut across the other driver).

 

In the experience I have had with insurance companies, none of this would go against you - I had a non-fault accident with a foreign lorry driver who actually turned out (eventually) to be completely uninsured. I cancelled the claim with my insurance company (it wasn't worth the hassle of the NWNF lawyers and ambulance-chasers ringing twice a week) and that was the end of the matter. No affect on my insurance (although my then insurance company did threaten to increase my renewal premium significantly, I just voted with my wallet and went elsewhere - declaring the accident circumstances when I took out the new policy) - no impact and no affect to my (then) unprotected no claims.

 

I must also confess that I take offence to your comment of "a piece of crap 52 plate ford mondeo diesel" - there are many people, myself included, who would count something like that "piece of crap" you describe to be a pretty reasonable method of transport indeed! Not everyone drives brand new vehicles out of choice - some of us have other responsibilities and priorities for our limited income.

 

If, as you say, you start doing better and you can afford a "nice car", then you should be able to afford to run it properly, which includes paying the insurance premium applicable to that vehicle, whether that's £1000, £1800 or £18,000. By the time that time comes, anyway, you'll have built up a degree of no-claims bonus and will probably be outside of the declaration period for a previous accident (most insurance companies ask if you have had any accidents in the last 3-5 years).

 

To my eyes, unless there is an element of fault here that you're not telling us about, this is clear-cut. HE hit YOU, therefore YOU should be claiming from HIM. End of story. If, after the insurance company has made their investigations it is found to be non-fault on your part, then your no-claims bonus will not be affected and there will be no impact upon your premium now or at renewal.

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There is definately something not right about this post. Many of stoploss' conclusions are down right wrong, such as a non-fault accident affecting your insurance premiums.

 

I think, having already suggested you will pay for the 3rd party damage, you are in essense admitting fault and, if something now goes wrong with your little arrangement, the 3rd party is well on the way to winning a court case coz "you already offered to pay but retracted it". what type of innocent person would do that?

 

As for whether or not your intention is not to declare the accident in future, this again could badly backfire on you. You are legally required to declare any accidents(whether fault or not) or convictions when asked by the insurance company. Please see this thread to discover how expensive this lie can turn out to be:-

http://www.consumeractiongroup.co.uk/forum/showthread.php?295760-plz-help-4k-repair-bill-and-insurance-cancelling-policy

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You dont get it do you Borris. If I start doing better I might want to get a more expensive car.

 

The insurance might be say £1000 a year with no points no convictions and no crashes.

 

It could easy be £1800 a year with crashes and stuff like that.

 

Thats how insurance works. Its ok if you have a piece of crap 52 plate ford mondeo diesel, thats not the end of the world, but if you want a nice car you are screwed.

None of this was in your original post. We can only advise on what was posted and not read your mind. From the insurance prices you have quoted, I suspect you are a young driver. I had and accident in my first car, when I was 19 when my car was rear-ended. My next accident happened last year when someone came out of a side road and ripped the front of my car off. Neither accident's were my fault and I did not get penalised by my insurers because of this. Oh yeah, I drive a Shiny Black 51 plate Mondeo estate. I absolutely love it. It wasn't bought new, but it's mine, it's clean and it's insured, taxed and MOT'd. I cannot afford a new car on my salary, but I won't buy junk - oh and I pay £210 per year to insure it fully comp.
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Just wait until you agree to pay for his damages and then he makes a personal injury claim against you and your employers for whiplash. You have, effectively, admitted liability by paying for his damages and also probably voided your employers insurance by not reporting it and so any claim made by the TP will have to be paid by you or your employers, in full and this will include all his solicitors fees etc.

 

No document can legally stop the Claimant from making a claim for personal injury claim and you or your employers will not have the first clue of how to go about defending such a claim as they will produce medical evidence saying you hit them, caused the injury and hey presto £££. I have seen claims that are succesful for much lower speed and damage caused impacts.

 

They may not make a claim, but why take the risk?

 

You and your employers are mad for going down this route, irrespective of whether you want to drive a nice big car in the future.

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You dont get it do you Borris. If I start doing better I might want to get a more expensive car.

The insurance might be say £1000 a year with no points no convictions and no crashes.

It could easy be £1800 a year with crashes and stuff like that.

Thats how insurance works.

With all respect, you clearly don't know how insurance works.

An insurance company does not penalise a customer for being an innocent victim in a crash. Being a victim does not make you more likely to be

a) a victim in the future or

b) more likely to cause an accident in the future

 

i.e. they are concerned with the "risk factor" of insuring you and being hit does not make you such a risk.

 

As you have been told many times on here already, by offering to pay for damage that you maintain was not caused by you, will be seen as an admission of guilt. Having paid for the damage, you are now open to an injuries claim and, whether you intended to declare it or not, insurance companies now have many ways of checking such data. If they unearth the accident it will void any insurance you have running and open you up to all sorts of possible criminal accusations.

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It seems to me that OP is suggesting perpetrating a fraud.

 

Is that something CAG condones?

********************************************

Nothing in this post constitutes "advice" which I may not, in any event, be qualified to provide.

The only interpretation permitted on this post (or any others I may have made) is that this is what I would personally consider doing in the circumstances discussed. Each and every reader of this post or any other I may have made must take responsibility for forming their own view and making their own decision.

I receive an unwieldy number of private messages. I am happy to respond to messages posted on open forum but am unable to respond to private messages, seeking advice, when the substance of that message should properly be on the open forum.

Many thanks for your assistance and understanding on this.

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  • 3 months later...

I had two claims over the last 5 years. The first I was rear ended at a junction. The second was an unoccupied car, with the handbrake not pulled up, rolled down the road and hit my car.

 

My insurance is with Admiral and both claims were handled by their legal team, Albany Assistance. In both cases they knew, and agreed, that the accidents were not my fault and there was nothing I could have done. Indeed, in the second accident, two Police officers were actually walking past my car when it was hit. Both provided statements.

 

When my insurance renewal came round it has increased by £400. Admiral, and other insurance companies I have tried, all say it is because I have made two claims, regardless that neither were my fault.

 

To quote the Admiral customer representative, I am now "statistically bad luck". I didn't know bad luck was taken into account in the factual statistics of insurance.

 

To answer the OP - I would try to keep as much as legally possible from those insurance companies and their shoddy practice.

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I

When my insurance renewal came round it has increased by £400. Admiral, and other insurance companies I have tried, all say it is because I have made two claims, regardless that neither were my fault.

 

To quote the Admiral customer representative, I am now "statistically bad luck". I didn't know bad luck was taken into account in the factual statistics of insurance.

 

With all due respect this sounds total BS. I made 5 claims last year on 4 seperate policies (driving school cars so an occupational hazard before anyone assumes I am very accident prone :) ) and another about 6 years ago, all "non fault" claims. None of these accidents affect my NCB or insurance renewal quotes.

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Actually Crem most (if not all insurers) do now load a policy for a non fault accident.They justify (or try to) this by citing statistics that show that an individual involved in an accident is more likely to be involved in another one and this justifies an increase in premium.Last year my car was parked up whilst I was on holiday and was damaged by another driver, by going to a comparison website I entered all my details for a quote on the basis that I hadn't had an accident, and then re-did the quote disclosing one non fault accident, my premium rose by £40. Since this affects me for 5 years I claimed £200 (£40 x 5) as uninsured losses from the responsible party on the basis that if they hadn't hit my car I wouldn't have to pay this increased premium, after a bit of arguing the threat of a County Court Summons made them pay up.Insurers want it both ways, they want to increase your premiums because of a non fault accident but they don't want to have to pay out for this increase as uninsured losses, which to me is totally wrong.Mossycat

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