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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hello, As the title says I'm in a bit of trouble regarding car finance on HP. I'm hoping I could recieve any of the excellent advice that has been passed on in this forums and to hopefully help me decide the best way forward. I have trawled through the post and have found some very usefull info but things are starting to get a little bit hazy, cluttered and confusing so could do with some help.

 

Little bit of history - I took out car finance in August last year, ran in severe financial difficulties (wage arrestment) at end of November and have fallen into arrears (3 payments) I am now in a position to make an overpayment this month and to clear these arrears by end of March and see no reason why I would not be able to continue original montly payment thereafter. I was contacted last week by a repo company asking to arrange to pick up my car, on contacting the finance company I was told that agreement was terminated and only way to stop repossession was to pay full amount, just over £20000.

 

I am looking for advice on what is the best way forward to deal with this with the following.

- How to deal with the Finance company

- Dealing with the repo company

- I'm in the middle of writing a letter outlining my offer to bring account up to date but should I apply for a N440 time order form aswell

- Should I inform Finance company of my intention to apply for a N440

 

Any help would be much appreciated, Thanks in advance

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Hi,

 

It looks like you have possibly only paid one or two payments in total. Have you received a default notice ? have you received notice of termination ? I you comply with the default notice, you should be able to rescue the arrangement, though clearly, at such an early stage of the agreement, if you could ever get a court to intervene, the judge would need to satisfy himself that you are able to pay in the future.

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Thanks for taking time to reply.

 

I had only made 3 payments when the arressment hit make right out the blue (council tax bill from old address, messy spilt from ex, thought everything had been sorted there) I have received a default notice but no letter of termination. Time has obviously passed to comply with default notice but I am in a position to clear all arrears by end of march, hence wondering if going for a time order is the thing to do.

 

I have a good job with very few commintments each month so should be able to satisfy a judge that there would be no problems paying in the future

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have you explained your position to Black Horse pointing out what has happened. If you state that you will clear the arrears and pay on due dates in future, or alternative is to apply for a time order, they may well capitulate in your favour.

 

have a hunt on policy for arrears handling, Black horse has a licence and is regulated by the Financial Services Authority. I appreciate that you probably don't want to throw good money after bad, but lets face it, if they sue, you have to pay anayway, you may want to extend an olive branch by paying the arrears and then demand that the agreement has not been terminated as no notice received by you.

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Its not Black horse but I've explained the situation but they are not being too helpfull to be honest. I have sent another letter and email of the same today outlining how I propose to bring the account back up to date.

 

Just not sure what the ins and outrs of the time order is.

 

Will have a look for arrears handling on policy.

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Just had Finance company on the phone, they are saying the agreement is terminated and as I'm not handing back the car, they are handing it over to legal department.

 

Should I cut my losses and just hand the car back or what is next step????

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If you hand back the car now, it will be sold on auction for whatever price they can get and you will then have to pay in the difference between what is now outstanding and what they sold the car for, i.e. outstanding amount is £10,000 they sell the car for £5000 you still have to pay in £5000 for a car you have not got.

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Other options is to get a loan to pay for the car or to try for re-finance with another company like Hitachi. Try and find a broker that can arrange thsi for you as I am sure you do. Another option is to request permission from Black Horse to sell the car privately advising them that after sale you will pay them directly and also any difference. We were able to do this with our caravan.

After we got permission, we informed all buyers that were actually viewing the caravan that it was on HP with BH and they could pay BH direct the outstanding balance with you paying in the difference. This gives the buyer security. Don't forget that doing it thsi way makes the settlement figure a lot lower than what is outstanding on the finance.

If they don't bite at that one go back to pleading to pay arrears and for new DD top be set up if you can keep the car. Hopefully someoen else will be along who cna offer better advice than myself. I just don't want to see you lose the car then still owe the morons £10,000 which they will be chasing for in full and in a lump sum after the sale of the car. What is the market value of the car at present?

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Where would I find these brokers that could sort out refinancing for me???

 

Going by past conversations with this company, I could never imagine myself getting permission for them to allow me to sell.

 

Reckon market value to be around the £10000 mark

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24th February 2011 19:13

sequenci 24th February 2011 21:48

bluedogx

 

Thank you for your responses and helpfull links.

 

Sequenci - Option A is really the only one I am interested in presuing, I want and I will be in a position to bring the account arrears fully up to date by end of March 2011, it's just that Finance company will not help me through my temporary finacial difficulties whatsoever.

 

Anyway it's a time order that I'm going for. Quick question regarding applying for a time order to court.

 

I believe at this stage I should be using an N440 form - is that correct and also must I use the srvices of a solictor to fill out form???

 

Thanks for all your help and support so far.

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You can get the form from from your local sheriff court. You won't need a solicitor if there's a money adviser near by - CAB or council. You'll need to enclose a financial statement.

Shelter Scotland have a good advice section on this too.

 

Good luck.

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