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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Require Advice Please Dealing with BCW


Paul7175
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Hi Paul I have just had dealings with them on behalf of lowells send them CCA request as advised l

 

Remember don't sign it and send it recorded delivery. they have 12+2 working days to provide it.

 

They will likely come back to you and say that they don't hold copies of credit agreements at this office and return your postal order thats what they did with me .

 

When They failed to provide mine I sent the account in dispute letter.

got letter today saying that they had closed it on their system and returned it to their client.

 

DT

Edited by dogtrainer
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:-) Just Keep Smiling.

as Some days your the Dog and Other days your the Lampost :-)

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  • 2 weeks later...

HI Paul

Thats what they sent to me as well .

Now you wait for the 12+2 working days to pass then send this to them.

ACCOUNT IN DISPUTE to BCW...doc Amend it to suit .

 

After they get it they will likely write back saying that they have closed the account on their books and returned it to their clients and also claim that they have 28 days to produce it which they don't .

 

DT

:-) Just Keep Smiling.

as Some days your the Dog and Other days your the Lampost :-)

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  • 4 weeks later...

Hi Paul all you can do now is wait and see . the Ball is in Aktiv Kapital's court .

File the letter away safely you never know they may try and pass it on to another DCA if they do just write to the new tell them the account is n dispute and enclose a copy of the letter.

 

 

 

DT

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:-) Just Keep Smiling.

as Some days your the Dog and Other days your the Lampost :-)

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