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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Mercers and Barclaycard


chairy
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Hi,

 

I have just been chased by a company called "Calders" who say that they have been passed my account by Mercers. Wanting to know who I am dealing with, I did a little research and found that Calders are owned by Mercers, and in turn, BOTH are owned by Barclaycard! Is this true, and who do I talk to about the situation? My position as far as paying has not changed, and I am a little bemused as to why all this "Selling on" goes on.

 

Chairy

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Calders, with Mercers, are indeed all part of Barclaycard, they probably all boil from the same kettle at tea brake. What happened after you cancelled your card details previously, did you ever get that agreement to pay £5 in writing?

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Hi Chairy,

 

You're nearly right - Calders aren't owned by Mercers.

 

BC own them both and use them to pursue debts on BC's behalf. BC want you to think there is an army of DCA's chasing you, so you'll feel intimidated and cough up.

 

In truth, the debt hasn't been sold at all and the a/c is still owned by BC.

 

8-)

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Hi chairy

 

After Calders' harassment I was told the account would be sold on. Then got CSL ltd who could not provide a NOA becasue it hadn't been sold. Eventually CSL say their client will accept token payments and freeze, so I make payments direct to Bcard which CSL don't like but they have gone quiet for now.

 

It's a funny old world.

 

x

 

v

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Hi,

 

I used to get really scared with all the letters that are sent out, and all the treats being chucked about. I know find the whole Debt Collection industry very bemusing, and now know the rules of the "Game" I am forced to play.

 

I got myself into the position I am forced to deal with, but finding here has made SO much difference to understanding the best way to deal with it.

 

Chairy

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  • 3 months later...

Hi

Welcome to The Consumer Action Group.

 

 

I am just letting you know that as you haven't had any replies to your post yet, it might be better if you post your message again in an appropriate sub-forum. You will get lots of help there.

 

Also take some time to read around the forum and get used to the layout. It is a big forum and takes a lot of getting used to.

 

 

Once you start to find your way, you will soon realise that it is fairly easy to get round and to get the help you need.

 

It can be bit confusing at first.

Please be advised that my time will be limited for the next few weeks.Thanks for your understanding.

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