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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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excel1
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Hi,

 

My friend, yes not me honest! has just recieved a 28 possession order yesterday. He is beside himself with worry and has suffered a serious breakdown before, which is why i writing on his behalf, also im not new to this so can help as well.

 

He went to court, told him to get there early as mediation or a"chat" with the other side is usually possible, he offered the contractual payment plus £100 per month, he is currently unemployed as was also made bankrupt which meant he couldnt find any work in his field which is mortgages ironically.

 

He was unemployed for a while and was getting DWP mortgage relief and has told he will get that again in April which will cover most of the contractual interest only payment.

 

What can he do? he has a partner and 2 kids, and the arrears are about £18k. The other side didnt reach an agreement and asked for either a 28 or 56 day possession order and the judge gave a 28 day one.

Please advise on what to do next, and any other info needed to help answer this one.

 

Many thanks in advance

 

Excel

All comments are well meant but i am not legally qualified only CAG educated:D

 

 

In the slight chance i have been helpful please click the scales:)

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Hi there excel,im sorry to read about your friends situation,after a breakdown this is the last thing he needs.Just bear with me here as i have to be careful what im saying as a couple of people are reading in my posts words which are just not there.Right so there is 18k arrears,your friend is getting most of the mortgage intrest paid by the D.W.P,so the contractual payment can be made plus 100 each month to pay towards the arrears.Isuspect that the judge ordered the 28 day repo order to give your friend and the lender time to discuss this further.Can you say who the lender is and if they mentioned any figures that they would be agreeable to,im not saying try to meet their demands but it would give us a good idea as to what they were looking for.Another question im afraid,has the lender added charges to the arrears figure do you know?,in fact regarding charges are they being racked up unfairly.Sorry about the questions but the more information the more we can help.

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Hi,

 

lender is Santander was Alliance and Leicester and just enquiring about charges and will post back ASAP

 

Thanks

All comments are well meant but i am not legally qualified only CAG educated:D

 

 

In the slight chance i have been helpful please click the scales:)

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Hi

 

Total arrears is £19000 with £1700 charges included in that amopunt total loan is £321215.69 contractual amount due £561 DWP did pay 468 and will do again from April 8th onwards, can anyone help ?

 

Ellenn?

All comments are well meant but i am not legally qualified only CAG educated:D

 

 

In the slight chance i have been helpful please click the scales:)

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Hi Excel,

 

Are you sure about those figures? £561 on £321k is an APR of 2.10% which seems very low? Mind you if your friend was in mortgages perhaps he spotted a brilliant deal and snapped it up.

 

Either way, I'm afraid it sounds as though the judge has already considered your friend's proposal to pay £100pm towards the arrears and has decided he either hasn't got discretion to grant an order on those terms or your friend has not evidenced that he can afford it.

 

On the discretion side - £19,000 arrears at £100pm would take almost 16 years to clear so your friend would need a remaining term of at least that for the judge to have discretion to grant the order in accordance with Norgan v Cheltenham and Gloucester.

 

The other factor might be your friend's ability to prove he can afford the money towards the arrears and to be honest if he is unemployed with three dependants I don't see how he could on benefits. The judge might have granted a suspended order if the arrears had been lower and there was lots of equity (£19,000 is the equivalent of about 34 month's payments although you don't mention the equity) to give your friend a chance even if the evidence wasn't really in his favour but with arrears that high the judge is less likely to be generous. Your friend's prospects don't sound brilliant either given that he wouldn't be able operate in financial services with serious financial problems.

 

Harsh though it may sound, with your friend in a delicate emotional state, it might be better for him to consider options other than trying to keep the property. If there is equity perhaps a sale is a possibility but he will need to act quickly to demonstrate this is a realistic possibility to the court in order to apply for an extension to time before they can enforce the order. I would also suggest seeking advice from his local authority about being rehoused or looking into entitlement to housing benefit for privately rented accomodation.

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If your friend was employed or with some prospects of employment i would say lets have a go at this.You see to go to court to apply for this order to be suspended we need something to work with,some aspect which we could defend on on in this case there is very little. 19k is a lot of arrears especially when your not working,defending in court would mean showing a judge your friend could pay off the arrears within a reasonable period of time,and i reckon any judge would be looking at 200+ a month on top of the normal contractual payment,230 per month would bring it down to about 7-8 years,however with no job and the D.W.P comming up short by 93 quid a month this is not looking too good.I was hoping there may have been more in the way of charges added to the account,anything that may have given us half a chance but to be honest i think a sale is on the cards here.If it were me i would put the place up for sale apply for a suspended order to give myself chance to sell the place and look for alternative accomodation.

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Hi,

 

what about if he could get a afamily member to pay say £5000 of the arrears off for him? any help or a waste of time?

All comments are well meant but i am not legally qualified only CAG educated:D

 

 

In the slight chance i have been helpful please click the scales:)

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