Help on agreements with Perfect Home.

[Dromy2004]

Hi all, I'm also new to the site and wanted some help on agreements with Perfect Home, My daughter has 3 agreements with them for a TV, Washer and TV stand. Could someone please explain what the 3 separate payments are on the front of the agreement. I presume the Hire purchase agreement is for the price of the goods this also includes interest, then there's the fix-sum loan agreement this also includes interest????? what is this, it does have a clause stating that this can not be cancelled. Then there is TAD which i understand to be Theft and Accidental Damage, as she has no house insurance (silly girl) she also signed up for this.

What i want to know is she has just recently split with her partner and is also on income support as she has two children 5 and 3 to look after, can she write and ask for a reduction to her weekly payments as she has paid well over a 3rd on each item and is there anyway she can cancel the fix-sum payments.

 

Any help would be appreciated, Many Thanks

[maroondevo52]

Hello and Welcome, Dromy2004.

 

I've started a new thread for you.

 

Regards.

 

Scott.

[Jenni85]

I used to work for PH so know what i'm talking about.

hire purchase ag is for goods

fixed sum loan ag is for coverplus which is OPTIONAL

tad is theft and acc damage which is mandatory if you dont have contents insurance

 

hope this helps

xx

[Dromy2004]

Thanks Jenni85

 

Because she took out the Fix-sum loan aggrement, i really dont think she knew what she was signing.

 

Under Key Information it states No cancellation rights, You have no right to cancel this Agreement under the Consumer Credit Act 1974, the Timeshare Act 1992 or the Financial Service (distance Marketing) Regulations 2004.

 

You stated its optional but is that option only given at the time of signing and is she tied into this.

[Jenni85]

Hi,

you can cancel the cover plus at any time but means that if a fault develops with any goods after the first year, any repairs are chargable. Company policy is that the customer writes a letter to the manager asking for removal of coverplus, and it should be removed in 14 days.

any arguments or refusals regarding this and you have the right to get the financial ombudsman involved. and they WILL sort it.

hope this helps

x

[Dromy2004]

Thanks Jenni85, Your a star.

 

xxx

[Jenni85]

and dont let them bully you, thats what they do.

I was bullied by them for almost two years and lost a baby due to the stress.

[Dromy2004]

Thats awful, aww how sad.

 

No dont worry I wont, they got her to sign all these aggreements without her fully understanding what she was signing, she has only just told me about all this as shes now on her own and struggling, so I'm helping her best way I can, but lol they may be able to bully her but they havent met me yet, I challenged the CSA years ago and ended up with £50 compensation (lol not much, didnt know wether to cash it or frame it) as they had done everything wrong. So will start on PH now i have been given this valuable information.

 

All the best

xx

[Dromy2004]

Hi Jenni85

Me again, just to clarify, am i still able to cancel the fixed-sum loan aggreement when it specifically states "No Cancellation Rights"

 

Sorry to pester.

[Jenni85]

yes! if you look around the ph store it says 'optional cover plus'. when i managed a store i was told to cancel it where requested by customer. I know some managers put up a fight because they are targeted on it.

Thats why I mentioned about the ombudsman service, they take misselling seriously and the last thing PH need is them getting involved.

let us know how you get on!

oh and for the record, the 'no cancellation rights' is codswallop. if you want goods collecting then PH will happily cancel the agreement.

[Dromy2004]

Thank you again

I will get onto writing a letter straight away, I will let you know how things go, so fingers crossed.