Small Claims Court Argos - Local Shop or Head Office?

[jordan1975]

I've been having problems with a laptop bought in Argos in September. Its faulty, basically, going as far as causing discomfort/pain in the hands. They refused a refund. I've sent a letter to Head office quoting Sale of Goods act, no response. I then sent a Letter before Action to Head Office, got a letter advising me to contact customer support.

 

Now I'm prepared on Monday (When the 14 days I allowed have finished) to take it to Court.

 

My question is - do I take Head Office of the local store to court?

[silverfox1961]

Hi

 

With any court documents, it's usuaully advisable to send them to their head office.

 

Before you go that route, could you give us a few more details of the problem

[jordan1975]

I purchased the system and didn't really use it untill a few weeks in. It had serious issues loading but more importantly was giving me severe discomfort around the hands and wrists. I felt a static sensation coming from it. I took it back several days outside the 30 days, they refused a refund. I eventually let them take it away to get fixed. It returned several weeks later, only this time with a flickering screen which severely gets on my nerves. I found this entire experience/purchase unacceptable and I want nothing less than a refund.

 

By the way, I have kept the receipt. I have noted dates and kept copies of the letters I have sent. I got the letters recorded and have their tracking numbers.