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    • Hi, the vehicle went to Audi Chingford on Thursday 13th May. I did state beforehand that I only wanted a diagnostic. The technician out of courtesy opened the drain letting huge deposits of water escape the seals. Video evidence was provided via AUDI cam. The link for the audi cam has been forwarded to BMW and Motonovo. I spoke to branch manager explained the situation and he stated he would sent me an email outlining the issue. Audi state this is not really an issue and more of a design flaw. However, the seals still have water ingress. I purchased the vehicle with £0 deposit on a 60 months HP plan for £520.00. The vehicle total was £21000. I did not go for any extended warranty. I live almost 70 miles away from the aftersales centre in Peterborough. I have previously uploaded the document I forwarded to BMW however it was in word format. I have had to buy a new tyre almost three days after purchasing vehicle. BMW still have not compensated me for the v62 cost as they said they would. 
    • I would suggest that you stop trying to rely on legal theory – as you understand it. Firstly, because we are dealing with practical/pragmatic situations and at a low value level where these arguments tend not to work. Secondly, because you clearly have misunderstood the assessment of quantum where there are breaches of obligations. The formula that you have cited above is the method of loss calculation in torts. In contract it is entirely different. The law of obligations generally attempts to remedy the breach. This means that in tort, damages seek to put you into the position you would have been in had the breach not occurred. In other words it returns you to your starting position – point zero. Contract damages attend put you into the position that you would have been had the breach not occurred but this is not your starting position, contract damages assume that the agreement in dispute had actually been carried out. This puts you into your final position. You sold an item for £XXX. Your expectation was that you your item would be correctly delivered and that you would be the beneficiary of £XXX. Your expectation loss is the amount that you sold the item for and that is all you are entitled to recover. If you want, you can try to sue for the larger sum – and we will help you. But if they ask for evidence of the value of the item as it was sold then I can almost guarantee that either you will be obliged to settle for the lesser sum – or else a judge will give you judgement but for the lesser sum. This will put you to the position that you would have been had there been no breach of contract. I understand from you now that when you dispatch the item you declared the retail cost to you and not your expected benefit of £XXX. To claim for the retail value in the circumstances would offend the rules relating to betterment. If you want to do it then we will help you – but don't be surprised if you take a tumble.  
    • I was caught speeding 3 times in the same week, on the same road. All times were 8-12mph higher than the limit. I was offered the course for the first offense and I now need to accept the other 2 offenses. I just want to be ready for what might come. Will I get the £100 fine and 3 points for each of them or do I face something more severe?  These are my only offenses in 8 years of driving.
    • I'll get my letter drafted this evening. Its an item I sold, which I'm also concerned about, as whilst I don't have my original purchase receipt (the best I have is my credit card statement showing a purchase from Car Audio Centre), I do unfortunately have the eBay listing where I sold it for much less. But as I said before this is now a question of compensation: true compensation would seek to put me back into the position I was in before the loss ie: that title would remain with me until my buyer has accepted this, and so compensation should be that which would be needed to replace the lost item. But in the world of instant electronic payment, it could be argued that as I had already been paid, the title to the goods had already transferred, and I was required to refund the buyer after the loss. And so, despite my declared value being the retail price - that which is needed to return me to my pre-sales position, the compensatory value should be the value I sold it for, which being a second-hand item from a private seller is lower. I still believe that I should be claiming for the item's full value, rather than how much I sold it for, as this is the same for insurance: we don't insure the value we paid, but rather the value of the item to put us back into the position we would be in if we ever needed to claim. Its for the loss adjuster to argue the toss
    • amusing that 'bad economic judgement on behalf of prior party ISN'T a major reason to wingers to move to deform yet immigration is, where record levels of such has been driven by the right wings terrible brexit and the later incompetent dog whistle 'proposals largely driven to whistle to the right wingnuts Just seems to confirm the are clueless numpties 'wetting their own shoes   Has farage bought a property in Clacton yet?   yet concern for the NHS is listed as a major issue even by those saying they are moving to deform  
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hilesden securities court papers received ** Discontinued ***


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vicky:-

 

Good news the discontinuance eh :)

 

yes it is great news. It has been very draining especially over christmas and I don't know what I'll do with my time now!!!! Mbna has made an agreement in my personal credit card problem, and paid me £50 compo, I've sorted my daughters court summons and mitigating circumstances for a speeding fine non-payment and got it reduced to less than the original fine??? John's is now over, bar the costs, and I can't thank everyone enough, so thank you citizenB.

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Everything that you have had to pay out for comes under your disbursements, your time to and from Court is also chargeable together with your time researching, preparing etc etc

 

and yes, send it to Alpins (or whoever was quoted on the N1 for service)

 

You are entitled to your costs by way of CPR, at this stage the case was not allocated therefore SCT costs do not apply.

 

The slight 'downer' is that it has not gone away - with permission, they could issue a new N1 and start again BUT keep all your paperwork for this claim as you would use that to object to them obtaining permission to have another go.

 

Saying that, the Court may well ignore the discontinuance and throw the claim out which would be even better for you (but I doubt it :( )

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Strictly speaking (well not even strictly actually) they are liable to your costs under CPR38.6(1)

It is not a wasted costs application which is something else entirely and is only really needed if the claim had been allocated to Small Claims Track as then CPR38.6 doesn't apply

 

 

Liability for costs

 

38.6

(1) Unless the court orders otherwise, a claimant who discontinues is liable for the costs which a defendant against whom the claimant discontinues incurred on or before the date on which notice of discontinuance was served on the defendant.

 

(2) If proceedings are only partly discontinued –

 

(a) the claimant is liable under paragraph (1) for costs relating only to the part of the proceedings which he is discontinuing; and

 

(b) unless the court orders otherwise, the costs which the claimant is liable to pay must not be assessed until the conclusion of the rest of the proceedings.

 

(3) This rule does not apply to claims allocated to the small claims track.

 

(Rule 44.12 provides for the basis of assessment where the right to costs arises on discontinuance and contains provisions about when a costs order is deemed to have been made and applying for an order under section 194(3) of the Legal Services Act 2007)

 

So you just write to them asking for your costs under CPR38.6(1)

 

detail your 'reasonable' costs

 

Assure them, that if they refuse your reasonable costs then you will not hesitate to make an application to Court for your full costs to be assessed on an indemnity basis

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you send it to the solicitors - and yes, very much so - Google it

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Vicky:-

 

Discontinuance recieved by court now. Is that it? Apart from filing everything and submitting costs does anything else have to be done, please?

 

Off topic but is there anywhere/one on CAG to give advice on a conveyancing surveying issue? Thanks

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That's it - you don't have to contact the Court again now at all

 

The costs go straight to the other side - they are not wasted costs, just normal costs of the action which they are fully liable for.

Nothing to stop you getting some quotes from local solicitors and then pitching your costs at 2/3rd of that.

 

Remember, these are not 'wasted costs' these are the costs the losing party pays to the winning party for no other reason other than they have lost, so there is no need to prove any vexatiousness or anything like that.

 

If they refuse they will generally come back with an offer, then negotiate an agreed settlement - if that doesn't happen then you can apply to Court for a detailed assessment which will give the Court the opportunity to show their displeasure at their time being wasted by the Claimant as well.

 

cant's help with the other though.

 

NGEddie's case has got good detail - I think he got £650 - another recent discontinued case got a 4 figure settlement of costs for a LiP but also a gagging order so I can't say more, but you get the picture.

The latter case was more complicated than yours I think NGEddies was similar although even that had progressed a little further.

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Vicky:-

 

I have claimed the taxi fare to court and back. I have a regular driver as I am disabled so know it is a reasonable cost for the distance. Can I also claim for the time taken to do this, as it is at least an hour of my time every time I have had to go? Thanks.

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  • 2 weeks later...

Rang back Hillesdens as requested. Eventually put through to DLC. They say they will never pay the costs I have submitted, they know nothing about any N244 application, and they are not liable for any costs after the allocation questionnaire. They offered £100. I said I will not accept that, (my out of pocket expenses are more) and I am quite willing to go back to court. They said they don't want it to go to court and want to come to some agreement. I said to put everything in writing as I do not want to communicate by telephone. Any ideas?

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They are liable for full costs. Write back to them (and you could cc the Court Manager) explaining that you find their offer of £100 derisory and insulting and clearly trying to take advantage of you as a LiP.

 

Reiterate that your costs were reasonable and fall well short of what they would have had to pay had you been represented.

 

I would PM Undercover Elsa, for the letter writing she does some brilliant ones :)

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nope and, of course they knew about it - why do you think they discontinued? because they couldn't comply with the Order from your application!! where do they think the Order came from :lol:

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whoever John spoke to appeared to think it was something to do with the allocation questionnaire as they dont think they need to pay costs after the aq is done?????? However it never got to the AQ stage, but obviously we didn't know that and did a lot of research on aq's, for which they have been charged.

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IF the case had been allocated to SCT then no they would not have had to pay costs (although you would have asked to Court to Order them for their behaviour) HOWEVER you made your app before AQ stage and you may remember from my posts that one of the reasons for that timing is that it remains trackless and therefore full costs have to be paid when they discontinue.

 

Stick to your guns, and don't be afraid of taking it back to Court, they will be afraid as the Court will hammer them (and they know it - they will NOT want it back in Court)

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Just been reading through from day one. Great thread, and well done everyone!!!! Brilliant help and advice. What a great example of CAG in action.

Gh, you make me blush, LOL. :redface:

I'll happily put something tasty together, will be back later with that after lunch.

Shall I post it up here or send by PM for checking?

 

Elsa x

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:rofl:

I am rubbish at letter writing or even post writing come to that - I tend to state/argue facts rather than constructing a proper flowing argument :redface:

 

Post it up at least they will have prior warning to what's dropping on their doormat 8-)

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Ok here goes, feel free to amend/correct etc :-)

 

Case Reference:

Dear Sirs,

Further to our telephone conversation on 3rd March 2011 in relation to costs for the above case, I write to confirm the elements of the conversation and reiterate that all further discussions on this matter should be in writing. Furthermore I will copy all correspondence to the Court.

In précis, you state that you would never pay the costs I have submitted, have no knowledge of my submission of an N244 and that you are not liable for costs after the Allocation Questionnaire. You made an offer of £100, which I declined and stated I was quite willing to go back to Court. In response you stated you did not wish this to go to Court and wished to come to some agreement.

I believe this is an accurate summary of the conversation.

 

Further to my verbal response, I would reiterate that I feel your offer of £100 is derisory and unrealistic to the point of insult. Indeed, it could be construed as an attempt to take advantage of the lack of knowledge of a Litigant in Person.

 

I have followed the recommended guidelines and clearly and fairly calculated my costs. Obviously your offer would not even cover out of pocket expenses, let alone reflect the many hours of work and research involved in dealing with your attempted claim as a Litigant in Person. Had I engaged Legal representation my costs would have been significantly higher.

 

Turning to your belief that you are not liable for costs after the AQ, as I’m sure you must be aware, this only applies once a track has been allocated. The case was trackless when you discontinued, hence full costs are payable, as I’m sure the Court will agree.

 

Hence unless we can come to a more realistic and fair agreement based on my submitted figures, I am quite prepared to apply to the Court. This will obviously incur further costs, and I reserve the right to appoint legal representation in this matter.

 

I look forward to a satisfactory response within 7 days,

Edited by Undercover-Elsa
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Excellent

 

I would change "I am quite prepared to apply to the Court" to "I am quite prepared to apply to the Court for costs to be assessed on the indemnity basis due to your conduct both up to and following your discontinuance of your ill-conceived claim"

 

But there again that would be really sticking the boot in :D

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For info

 

 

SECTION 15 COSTS ON THE SMALL CLAIMS TRACK AND FAST TRACK: RULE 44.9

 

15.1

 

(1) Before a claim is allocated to one of those tracks the court is not restricted by any of the special rules that apply to that track.

 

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