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High Level Complaints at Lloyds/TSB ?

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I have a problem with a purchase that I made last January using my Lloyds/TSB Credit Card.

The supplier isn't playing ball with my complaint - details of which I won't go into here.

 

I have tried to go through the Credit Card Claims department to get a refund. This is the first time that I have done this. Although I have supplied them with a page from the user manual, they say that I haven't supplied them with documentary evidence to prove my point.

 

I have now written 4 times to the Claims department, but getting nowhere.

 

I was about to write to the banking ombudsman (anyone got contact details please ?) but thought that a complaining letter to someone higher up in the Lloyds-TSB company might be a fairer way to start.

 

Does anyone have contact details for this as well please ?

 

many thanks for reading.

 

F

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I suspect that they want something like a copy of a letter to a supplier saying that xxx wasn't delivered / doesn't work & along with a letter from you repeating the statement & that the supplier will not refund / is not replying.

 

Having said that LTSB are awful.

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I thought that a complaining letter to someone higher up in the Lloyds-TSB company might be a fairer way to start.

 

Does anyone have contact details for this please ?

 

Any ideas please ?

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