My wife and egg

[fro]

Hi All,

 

I need advise on this please,

 

used to have an egg card in the past but the account got cancelled when they got taken over - cos of my good relationship with them I advise my wife to apply for an egg card and move her balances to enjoy a period of 0% Apr.

 

Only problem is she didn't move the balance and won't get approved for another Ccard, she has been paying for months but the interest applied to the account is £70 when she is paying £80 by DD. I have just asked to look at the account and just couldn't believe it.

 

She is on maternity at the moment and has decided it would be more expensive to go back to work, all maternity payment has been paid and she is not earning anymore.

 

Egg keep calling the house phone so I paid £142 on my card, to balance the account + interest, I asked the customer service why the huge interest he said she was notified of the increase, which she can't recall.

 

 

Now my question is can they just keep increasing their interest rates like this? and where does my wife stand in regards to paying back the debt? I told egg on the phone that I am willing to make the payments since my wife is not working but will not like to be paying such interest.

 

I have also put this into writing(in her name) to their card services highlighting that I will give her some money to pay some debt until she can find a job that fits into our lives but on condition that they stop charging interest.

 

The letter arrived there 25/08/2010 still waiting for their response.

 

Also do you think they can send someone round the house etc - since all property is in my name will they be able to take anything if it comes to that?

[fro]

ok now receive a reply to the letter saying she should call them to discuss how they can help - stating various options and they will access her during this call to see if she is eligible.

 

Should she call - i am advising yes.

[Mistermind]

http://www.consumeractiongroup.co.uk/forum/showthread.php?172952-January-1st-government-deal-on-credit-cards&highlight

 

That was a ruling effective from January 2009 by the regulators who license Egg as a credit card, not by the chattering classes.

 

No harm talking to Egg so long as you/she is not stuck with a clerk on the bottom rung of the Egg food chain, able only to repeat answers from a standard Egg script without variation. No harm showing a velvet glove, so long as you make clear there is a steel fist inside it. If Egg will not play ball re extortionate interest rate rises at a time of virtually 0% interest rate from the Bank of England, then they can face their regulators, and they should be left in no doubt you know chapter and verse.

 

Good luck to you and your o/h.

Edited September 3, 2010 by Mistermind

[fro]

Thanks for your respond Mistermind, she will make the call today and I will update you and what they suggest.

[fro]

Since the last time we have sent 2 registered letters to egg, with bank statements and payslips though showing £0 on the payslip.

 

Egg still keep calling for our Income/expenditure - I told her (my wife) since I have nothing to do with the debt they have no right to ask for my income/expenditure - they can ask for your which effectively is shown on your bank statement.

 

They still insisted she should send something in showing £0 in £0 out before they can make any decision. We have asked for a paying in book which they haven't sent, so i advised her to cancel all DD on her account.

 

I am currently covering all her bills and have offered egg £20 p/m until she gets another job.

 

How do you write an income expenditure with nothing in it?