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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Urgent Help Needed Please - Bryan Carter Have issued a Judgement What Do i Do


wilchy
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I haven't read your whole thread yet, but a few points that need to be included in your defence are:-

 

1. Owing to the issue of PPI the amount of the claim is in dispute, so action should not be taken and the claim struck out.

 

2. Credit card charges are still claimable, so if the amount of the claim includes charges (have they provided a breakdown of the amount claimed ?) then that throws further doubt on the amount claimed, and further reason to dispute the account and amount they claim is owed.

 

3. As you are in an agreement with CCCS, you are already paying all that you can reas onably afford based on your current income and expenditure. (Did they get a copy of this when they were contacted about your DMP)?

 

4. If egg/BC get judgement, they will have an unfair advantage over all your other creditors who have already agreed to reduced payments, presumably based on your current income and expenditure.

  • Haha 1
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Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Im hoping someone can help with a defense write up for me as its all way over my head, even after reading up on the links FG gave me. Anyone an expert on this kind of thing?

 

The vast majority of us are novices when it come to this kind of thing wilchy. I don't want to sound harsh, but this is a self-help site.

 

Just write down as best you can what you think needs to be in your defence. Put it into numbered paragraphs, with a space between each paragraph.

 

Don't worry about getting it into legalese, just put it in your own words and post it on your thread, and I'm sure the good people helping you will offer advice and suggestions to make it as good as possible.

 

When it comes to court you will need to be able to deal with this yourself, and you will be much better prepared if you start with your defence yourself now.

 

Don't worry how basic it is, but include every reason why the claim is wrong in your opinion and make sure you answer every point in the POC.

 

Is the POC posted on the thread somewhere?

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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3. The Claimant claims interest pursuant to section 69 of the County Courts Act, 1984 which the Claimant should surely know they are not entitled to by virtue of the County Courts (Interest on Judgment Debts) Order, 1991 (SI 1991 No. 1184 (L. 12)) in particular section 2(3)(a), which clearly prohibits such an award

 

Put this as your last para

 

Don't forget this bit.

 

Also you will need a statement of truth at the end. This is from the CPRs:-

 

Part 22 requires a defence to be verified by a statement of truth.

2.2

 

The form of the statement of truth is as follows:

[i believe][the defendant believes] that the facts stated in this defence are true.’

 

 

I won't be online again until tomorrow night but it's looking good to me, and looks like you're getting some great help.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Well done Wilchy. As fg says it is just the first step, but you have taken it yourself with a little help. This site is very empowering and it feels great when you achieve something that you never thought you could.

 

Now keep up the good work.:wink:

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • 2 months later...

Many of the statutes or Acts of Parliament which are often useful for caggers can be found in the sites statutes library. http://www.consumeractiongroup.co.uk/forum/content.php?66-statute-library

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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