On the debt collectors side

[PriorityOne]

Most debt recovery companies ACTUALLY are very reasonable, they will freeze interest if not reduce it. Some do and some don't but most add fantasy charges of their own, most mention the word "client" in order to sound legally savvy and others imply that bailiffs will come around and remove goods... conveniently forgetting that they would need a CCJ first, which would need to be defaulted on.... The reason companies refuse to reduce to freeze or reduce interest is when people send in financial statements and 'blag' it by over exaggerating their expenditure just so they do not have to re pay increased amounts to clear their debts. Is that so? Some DCAs must have a fine psychic ability then, since several that I know of added charges and interest before I had the chance to correspond back with an offer... We would all like to take a £8k loan and credit card, spend the money and pay £10 a month unfortuntely thats not the case. We would all actually like to be in a postion where we don't need the money in the first place... Most people I encounter are not bothered about defaults on theie credit file they just want to pay as little as possible. You're probably right, but I doubt it started off that way. When the loan/cc was applied for, most people make repayments on time, etc... it's ony when life goes t*ts up, that your scenario kicks in.

Another annoying thing is people seem to think if there is no credit agreement the debt does not stand... it stands but is unenforceable, which amounts to the same thing in my book... at the end of the days were all adults, you've borrowed the money, stop trying to 'wangle' your ways out of it and re pay what you owe as QUICKLY as possible. Why... when companies lke yours can't be *rsed to get the paperwork that goes with the purchase? That kind of stupidness is bad business, sorry.

 

Bank charges again, we ALL know if we go over the overdraft limit WE GET CHARGES its common knowledge MOST banks if its a genuine error or a first time they will refund you. Persistant offenders should not be allowed to CONSTANTLY get away with refunds. Just because "we all know" this and that doesn't make it right or fair. The charges are/have been wholly disproportionate and that's why CAG was born in the first place.

 

In term ive also been in financial difficulty and in fact prior to me starting work in debt recovery had the stereotypical view that all debt recovery agents are w****rs. At the baby-faced age of 27, you haven't even lived yet Honey! But from starting there and dealing with people who when your trying to help swear down the phone, dont listen to what you say, and are quite simply trying to scab any possible way to not pay what they owe. I'll have to take your word for that one.... but I've had a fair few agents in your line of work try and tell outright lies in order to get increased payments. They have also come across on a power trip and been incredibly rude.

 

I personally disagree with customers being patronised down the phone, swore at and even threatened, blinkered... there may be the odd case of being spoke to in a aggresive or over assertive manner but nothing as to some posts ive read. You're funny... TCF guidelines make sure of that. guidelines don't mean a jot.... take a closer look at the industry you're in...

 

Regards