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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Advanced Investigation Services - anyone?


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Advanced Investigation Services doesn't appear in the ICO register of data controllers either - although Clanhatton etc. does. All trading names and styles are supposed to be registered.

 

I note that Clanchatton is a member of the CSA - and their code of conduct states that members must operate lawfully at all times. Maybe worth a complaint, if only to see what risible nonsense the industry's club will come out with as an excuse for doing nothing.

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The SIA Licencing aspect is interesting. The SIA say that a licence is NOT required for:

  • activities exclusively for the purposes of market research;
  • activities exclusively concerned with a credit check;
  • professional activities of practising solicitors and Barristers;
  • professional activities of practising accountants;
  • professional activities of journalists and broadcasters;
  • activities exclusively relating to reference to registers which are open to the public; registers or records to which a person has a right of access; and published works;
  • activities carried out with the knowledge or consent of the subject of the investigation.

I suspect that DCAs will claim that their activities are covered as 'carried out with the knowledge or consent of the subject of the investigation' because you consent to sharing of data in credit agreements; 'activities exclusively relating to reference to registers which are open to the public; registers or records to which a person has a right of access' because they use elctoral rolls. I suppose they could argue that paying for access to other databases such as CRAs is a 'right of access'.

 

However, this is worth following up. Certainly, where a company name makes clear that its function is investigative one would expect them to be properly licenced - even if it is only a trading style and he reality is that it's designed to scare rather than reflecting the true nature of the company's business.

 

Looking at the relevant Act, I note this in relation to licenceable activities:

 

This paragraph does not apply to the activities of any person who carries out any inquiries or investigation merely incidentally to the carrying out of any activities which (disregarding this sub-paragraph) are not the activities of a security operative.

 

So, when is an investigations company not an investigations company? When it's a DCA, presumably...

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