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    • Just a typo change that I'd make for the last line. Maybe also add something that says "I assume you will be fully aware that you cannot rely on a clause of a contract that you do not produce."
    • Hello, Firstly, and most importantly I am sorry for your loss. I would go back to the bank with the death certificate and ask them to step in. Remind them firmly but politely that there is no limit for DD claims   Please let us know how you get on.
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    • JK: Yeah That's correct. We left rent payment coming out of his bank account from January 2023 - August 2023 until we could find somewhere to sort out his belongings which was fine. I tried to give notice a few times from August 2023 asking for advice from Sanctuary housing how we went about this explaining his condition and that he was in a Nursing home from December 2022. I explained we don't have any legal powers to his account like POT but were in the process of going for Deputyship and that I was the named person to act on his behalf to speak with Santuary housing. I said we could provide details of his condition and proof he was now in a nursing home with date he moved in. This went ignored despite repeated attempts to contact them until a housing manager contacted us end of February 2024 and notice was finally accepted with his tenancy coming to an end March 22 2024. Although they have continued to take rental payments for the flat despite someone else living in it from the 1st April. I wasn't aware payments were still being taken till I checked his May banks statements. I had asked them to back date rental payments to August 2023 when I gave notice rather than just giving notice in March 2024 but they've ignored that bit. I don't see why they shouldn't give it back they've taken money they shouldn't have. Thanks DX, I wasn't aware we could do that for that length of time. I'll ask my wife to check with the bank this week
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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Jose v Co-Op Bank


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Hi all,

 

I have been with the Co-Op since Uni and have always hated the fact that this so called ethical bank charged me £25 for going slightly overdrawn, amongst other things. I haven't been charged loads of times, but once is too many (probably a few hundred pounds)!

 

I called them asking what the process was for claiming back my money and they informed me I had to write asking for a Subject Access Report, which would list all the charges they have made in the last 6 years. Then I need to write asking for the money to be refunded.

 

I have written the letter asking to be shown what I have been charged and I have found the template for the next step in the Library (Preliminary approach for repayment) and the shedule.

 

I have found all of your posts very informative and will keep this thread up to date as things happen.

 

Regards,

Jose Ruiz

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Good Luck, keep us all updated.

George Loveless - “We raise the watchword, liberty. We will, we will, we will be free!"

 

My advice is only my opinion, I am not a legal expert.

 

IF YOU LIKE THE ADVICE I'M GIVING AND ARE HAPPY WITH IT, CLICK THE SCALES ON THE BOTTOM LEFT OF THIS POST AND TELL ME.

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I called them asking what the process was for claiming back my money and they informed me I had to write asking for a Subject Access Report, which would list all the charges they have made in the last 6 years. Then I need to write asking for the money to be refunded.

 

Jose Ruiz

 

That really is a good response from the Co-op Bank.

 

Tim

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Indeed, I'm surprised that they told you that!!!

Disclaimer: Anything I write in these forums is my personal opinion and offered without prejudice. If in doubt, please seek independent legal advice.

 

*If what I have told you in this post has helped, please press the star at the bottom left and tell me!!*

 

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  • 1 month later...

Hi guys,

 

Got my statements and it turns out they have charged me almost £500 on two accounts I have with them. What is even more annoying is that a few of the charges called 'commission' appear when I haven't even been overdrawn or anything...ethical bank my arse!

 

Anyway my question is, I am about to compose and send my letter asking for the money back, is it ok to send the one letter fo both accounts I have with them, or do I need to send seperate letters for each account?

 

Thanks,

Jose

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Yes, it shuold be fine. I kept mine seperate for ease, but as long as your claims are both no more than 5 grand, you'll be ok.

Disclaimer: Anything I write in these forums is my personal opinion and offered without prejudice. If in doubt, please seek independent legal advice.

 

*If what I have told you in this post has helped, please press the star at the bottom left and tell me!!*

 

My charges claims:

un1boy vs egg *SETTLED* | Un1boy vs LTSB-SETTLED | un1boy vs Black Horse-SETTLED | Un1boy v Smile *WON* | un1boy v HSBC - SETTLED! | Un1boy's HSBC CC - SETTLED! | Un1boy vs Co-Op *SETTLED* |un1boy vs Co-Op CC *SETTLED*

 

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  • 4 weeks later...

So, I sent of the request for payment letter at the end of October and received the standard, and very polite!, response letter on the 2nd November. Wednesday will be 14 days since contacting them. If I have not heard from them by then what is the next step?

 

Regards,

Jose

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You'll need to send the LBA letter!!

Disclaimer: Anything I write in these forums is my personal opinion and offered without prejudice. If in doubt, please seek independent legal advice.

 

*If what I have told you in this post has helped, please press the star at the bottom left and tell me!!*

 

My charges claims:

un1boy vs egg *SETTLED* | Un1boy vs LTSB-SETTLED | un1boy vs Black Horse-SETTLED | Un1boy v Smile *WON* | un1boy v HSBC - SETTLED! | Un1boy's HSBC CC - SETTLED! | Un1boy vs Co-Op *SETTLED* |un1boy vs Co-Op CC *SETTLED*

 

Default removals:

un1boy v Equifax - Default removal

un1boy vs Experian - Default removal

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  • 3 weeks later...

Got another letter from the Co-op telling me it would take 8 weeks to investigate my claim, sent the LBA anyway. One week later I received a letter telling me that they were repaying my claim in full as a 'gesture of goodwill' as well as informing me 'as you are aware, the charges are valid...' HA! As if!

 

So I am well chuffed and want to thank all of those who advised and helped me. I will be making a contribution to the group as a token of my appreciation.

 

Regards and keep fighting them!

 

Jose

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Well done Jose!!

Disclaimer: Anything I write in these forums is my personal opinion and offered without prejudice. If in doubt, please seek independent legal advice.

 

*If what I have told you in this post has helped, please press the star at the bottom left and tell me!!*

 

My charges claims:

un1boy vs egg *SETTLED* | Un1boy vs LTSB-SETTLED | un1boy vs Black Horse-SETTLED | Un1boy v Smile *WON* | un1boy v HSBC - SETTLED! | Un1boy's HSBC CC - SETTLED! | Un1boy vs Co-Op *SETTLED* |un1boy vs Co-Op CC *SETTLED*

 

Default removals:

un1boy v Equifax - Default removal

un1boy vs Experian - Default removal

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