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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Egg, Fredrickson and Bryan Carter


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Hi, I would appreciate some help on this. I have a year old default on an Egg Credit card, which has been gathering interest and charges every month. I am in no position to pay, being unemployed and without assets.

After Eggs own chasing lettters I started to get letters from Collect Direct UK, more recently Fredrickson. and now Bryan Carter Solicitors. I decided to call Egg to just keep them in the picture, and was surprised to get a response where they would not talk to me at all. I asked them if my debt had been sold or assigned to Carter or Fredricksons, they refused to tell me, just saying "You need to speak to Fredricksons". They then hung up on me! IS IT MY RIGHT TO KNOW - whether my debt is owned by Egg still or by the DCA. Carter's letters still refer to their client Egg Banking, but I am not sure what has happened. Does anybody know what the normal procedure is, and are any of them actually likely to take me to court given my lack of any ability to pay?

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1. Look at the letters from Carter and Fredrickson I think you will see the same address.

2. Send a CCA request to Carter http://www.consumerforums.com/resources/templates-library/86-debt-collectors/581-cca-request-letter + £1.00 postal order only print your name on the letter do not sign it.

3. Send a SAR to Egg http://www.consumerforums.com/resources/templates-library/86-debt-collectors/576-subject-access-request-debt-a-dca + £10.00 postal order Print your name on the letter do not sign it.

The CCA request will hold Carter up with his court action but keep an eye on him he is well known on here and if he trys anything get on here asap.

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and are any of them actually likely to take me to court given my lack of any ability to pay?

If you were taken to court the judge will assess a monthly payment according to your means as demonstrated in court. In view of your circumstances this would be a token amount. So the DCA and their lawyers have nothing to gain by taking you to court, and you have nothing to lose except for a CCJ to recorded on your credit file for 6 years.

 

The DCA will try to squeeze out as much payment as possible by harassment. If you come clean with an income and expenses summary, well they cannot get blood out of a stone. The main thing is to avoid too many ugly confrontations.

 

Egg have evidently given up on you as a lost cause, so no surprise if their harassed staff do not want to respond. They cannot however escape their legal obligations to respond to SAR and CCA requests.

 

Do you have unlawful penalty charges to reclaim, which would reduce your outstanding debt? Do you have missold PPI instalments?

 

Good luck.

 

 

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