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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Carter/EGG Claim Form **DISCONTINUED**


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ok, you have got a nice open & shut case, no matter what happens this Friday.

 

Without a DN all they are entitled to demand are the legitimate arrears (i.e. missed payments etc less any unlawful charges & interest)

 

You need to send an Acknowledgement of Service in within 14 days.

 

I would SAR Egg ASAP - it will be a useful £10 spent.

 

Get that off and then the next step will be a CPR request to Mr Carter.

 

You cannot use a CPR31.14 or CPR18 as there are no documents referred to. However I have used a CPR 31.12 in the past to very good effect.

 

I will dig it out for you to get off the BC.

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Here is the CPR letter for you

 

Dear Sir,

 

Re: (Claimant's name) v (Your name) Case No:

 

CPR 31.12 Request

 

On (date) I received the Claim Form in this case issued by you out of the (Name) county courtlink3.giflink3.gif. I confirm having returned my Acknowledgement of Service form to the court indicating my intention to contest all of the proceedings.

 

Owing to the striking lack of particularity in your Particulars of Claim, I require the prompt disclosure by you pursuant to CPR 31.12 of each of the following documents, mention or reference to which would have been made had the Particulars of Claim contained the minimum of necessary particulars and complied generally with CPR PD 16.

 

1 the agreement giving rise to the obligation to ###### for the credit advanced. You will appreciate that in an ordinary case and by reason of the provisions of CPR PD 16 para 7.3, where a claim is based upon a written agreement, a copy of the contract or documents constituting the agreement should be attached to or served with the particulars of claim and the original(s) should be available at the hearing. Further, that any general conditions incorporated in the contract should also be attached.

 

2 the default notice, the service of which was a condition precedent to the creation of the debt now sued upon by you pursuant to the assignment disclosed by you under [2] above.

 

You should ensure compliance with your CPR 31 duties and ensure that the documents I have requested are copied to and received by me within 7 days of receiving this letter. Your CPR 31 duties extend to making a reasonable and proportionate search for the originals of the documents I have requested, the better for you to be able to verify the document's authenticity and to provide me with a legible copy. Further, where I have requested a copy of a document, the original of which is now in the possession of another person, you will have a right to possession of that document if you have mentioned it in your case. You must take immediate steps to recover and preserve it for the purpose of this case.

 

Where I have mentioned a document and there is in your possession more than one version of that same document owing to a modification, obliteration or other marking or feature, each version will be a separate document and you must provide a copy of each version of it to me. Your obligations extend to making a reasonable and proportionate search for any version(s) to include an obligation to recover and preserve such version(s) which are now in the possession of a third party.

 

In accordance with CPR 31.15© I undertake to be responsible for your reasonable copying costs incurred in complying with this CPR 31.12 request.

 

If you require more time in which to comply with this request you must tell me in writing. You must tell me before the time for compliance with this request has expired. In telling me you require more time you must tell me what steps you have taken and propose to take in order to comply with this request and also state a date by when you will comply with this request.

 

If you are unable to comply with that part of this request concerned with CPR 31 and believe that you will never be able to comply with this request you must tell me in writing.

 

Please note that if you should fail to comply with any part of this request or fail to request more time, I will make an application to the court for an order that the proceedings be struck out or stayed for non-compliance and a summary costs order.

 

I look forward to hearing from you.

 

yours faithfully

 

Please don't just copy 'n' paste 'n' post - know what it means and why your are sending it. Look up CPR and yell if you need help.

 

Information is power

 

Good luck

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you acknowledge with the intention of defending in full but wanting the 28 days to prepare your defence.

 

Can't remember exactly the tick box wording

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no, that's your defence - you are not defending at the moment, just acknowledging service with the intention to defend in full

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If you can't do it then send in the paper form.

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  • 2 weeks later...

Write reminding them, also inform them that if you do not hear back from them within 7 days you will make an application to strike out their claim.

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Nope, not usual - normally they're ignored!!.

 

You need to contact the Court to inform them of the agreed extension to your defence.

 

i.e. 14 days from receiving their docs (which they have asked for another 28 days for)

 

It may be worth writing to the Court and enclose a copy of the letter.

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agree with Donkey - if you have a case you DO NOT want to agree to SCT.

 

Fast Track = costs for you when he discontinues

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  • 2 weeks later...

yep agree with Donkey, thank him for what you have got (and detail it) and remind what's outstanding.

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  • 2 weeks later...

Keep reminding him and ask when he expects to be able to comply.

Detail what you asked for, what he sent & what is missing

 

copy to the Court

 

DO NOT submit a defence yet as it will not be complete and Carter STILL hasn't submitted a proper claim.

 

If time runs out submit an application for an 'unless order' i.e. unless he submits the docs then the claim will be struck out

 

The order would also include a line saying that 14 days from him serving the doc you have to submit a fully particularised defence

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  • 3 weeks later...
Keep reminding him and ask when he expects to be able to comply.

Detail what you asked for, what he sent & what is missing

 

copy to the Court

 

DO NOT submit a defence yet as it will not be complete and Carter STILL hasn't submitted a proper claim.

 

If time runs out submit an application for an 'unless order' i.e. unless he submits the docs then the claim will be struck out

 

The order would also include a line saying that 14 days from him serving the doc you have to submit a fully particularised defence

 

no change from this really

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If you do want to submit a defence then I would base it around the following.

 

1. Admit having an account which would have been regulated by the CCA 1974

2. Admit applying for it

3. Deny that there ever was an agreement compliant with the terms of the Act

4. Deny a compliant DN was served

5. Therefore the claimant has no cause of action in this case and the claim should be struck out.

 

very simple and clearly answering the POC

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