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    • That would be very helpful I'm sure. And absolutely I would endeavour to get the transcript if my case is successful. Am I right in saying that I should use and quote this case in my mediation?
    • I thought you said that the work had been carried out? Now I look at the letter which apparently has been sent by your partner which suggests that the work has still yet to be done. Please clarify
    • Please note also that Cagger @occysrazor has helped us to apply for the transcript of the judgement which will be available to everybody and will be available to you free of charge if you go to trial. I hope that if you go to trial and you also succeed – as you surely will – that you will help us get the transcript of the judgement in your case.
    • Lolerz is spot on. The limitation period is six months for prosecution in the Magistrates' Court. Six years for bringing a civil claim. I know you'll be thinking "it can't be both" but never underestimate the PPCs' contempt for the law and their utter greed. In this case there is no supermarket chain, etc., so just ignore.
    • So let's see your draft. In terms of what you have to do now, you will be required to mitigate your loss and this means that you should pay the bill and reclaim it. If you start haggling over the bill which eventually may mean that you could incur further costs. For instance, if the courtesy car facility is withdrawn from you then you will be left either without vehicle all you will have to you rent or own. I can even imagine that Mercedes might come back to you and say that if you don't settle the bill they will start levying a storage charge – and you would be unlikely to be able to recover that as well. So I think that you should pay the bill, get your car. Make sure that it is perfectly all right. Has it been given a full check over for any other possible faults? You may as well get the whole thing diagnosed including an MOT to see exactly where you stand. Prepare the draft letter informing them that the work is being carried out – that you had no choice as you were obliged to mitigate your losses – and you want them to settle it.  
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Gross Misconduct investigation


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Thank you 'northwalesman'...

---Aut viam inveniam aut faciam---

 

***All advice given should be taken as guidance... Professional advice should always be taken before any course of action is pursued***

 

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Hi.

 

I thought I would send this letter to HR. I think it covers all advice i have been given here. Any further advice would be most grateful.

 

(name, address, date)

Dear...............

 

I am writing to tell you that I wish to raise a grievance.

This action is being considered with regard to the following circumstances:

 

I request that you clarify what you understand by 'performance improvement process' and what it encompasses, and most important does that process activate any type of award.

 

Why have you not carried out a thorough investigation to establish the facts.

 

 

Not informing the employee of the evidence and the basis of the case against them.

 

Not holding a meeting with the employee to allow them to answer the allegation.

 

Not deciding the facts, whether the allegation is made out and if so the appropriate sanction.

 

Not dealing with any appeal against the decision of Gross Misconduct.

I am entitled to a hearing to discuss this matter; also I am entitled, if I wish, to be accompanied by another work colleague or my trade union representative.

 

Please reply within no more than 28 days of the date of this letter.

 

Yours sincerely

 

Signed etc.

 

 

 Thanks NWM...

 

 

 

 

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Hi.

 

I thought I would send this letter to HR. I think it covers all advice i have been given here. Any further advice would be most grateful.

 

(name, address, date)

Dear...............

 

I am writing to tell you that I wish to raise a grievance. (Do not raise a grievance at this point. You are only seeking further information)

This action is being considered with regard to the following circumstances:

 

I request that you clarify what you understand by 'performance improvement process' and what it encompasses, and most important, does that process activate any type of award?

 

Why have you not carried out a thorough investigation to establish the facts.

 

 

Not informing the employee of the evidence and the basis of the case against them.

 

Not holding a meeting with the employee to allow them to answer the allegation.

 

Not deciding the facts, whether the allegation is made out and if so the appropriate sanction.

 

Not dealing with any appeal against the decision of Gross Misconduct.

I am entitled to a hearing to discuss this matter; also I am entitled, if I wish, to be accompanied by another work colleague or my trade union representative.

 

Please reply within no more than 28 days of the date of this letter.

 

Yours sincerely

 

Signed etc.

 

 

 Thanks NWM...

 

 

 

 

 

Hi,

 

Good letter... but you should only state that you are seeking information about the 'performance improvement process' and if that process activates any form of award...

 

They know it is now late to action a disciplinary hearing over the allegations in September, or October 2009.

 

They must not, and by extension you, also, bring those allegations to light.

 

Just request further information about that process you have been informed about.

---Aut viam inveniam aut faciam---

 

***All advice given should be taken as guidance... Professional advice should always be taken before any course of action is pursued***

 

- I do not reply directly to any PMs, but you are more than welcome to enclose a link, in a PM, to your post. Thank you -

Make a contribution to this site... Help the CAG keeping on helping you for FREE.

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I am a Unison rep in a busy workplace and can tell you that your HR department are way off acceptable practices. It matters not who you work for the policy/procedure must be reasonable, fit for purpose and fair. You have grounds for a Greivance. Even if you are in Gross Misconduct procedure the Greivance puts that on hold and your greicance is then conducted however, some companies will do the sums i.e. how much would this cost us at tribunal against what they want to acheive.

PS plz excuse the spelling

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Hi JIMBO5444,

Thanks for your reply.

I glad to hear that what I have been thinking for many months is being supported in this forum.

 

However as I am new to this I do feel lonely in my working environment as i am up against Managers who listen to HR, without question. HR is actually one person, well at least one person who is giving advice to my managers.

 

Nobody has ever questioned them (HR & Management) before me. The department I work in is or was very small for about 15 years. it has grown x3 in the last year new buliding and new staff, new problems.

 

I need to know what to do next, with the right information, and delivered in the manner for maximum delivery for my benefit.

 

Thanks

 

NWM

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Hi there. Have you read the ACAS and directgov websites? They have a lot on filing grievances.

 

What do you mean by 'delivered in the manner for maximum delivery for my benefit' please? It could be worth a call to the ACAS confidential helpline if you haven't spoken to them already.

 

HB

Illegitimi non carborundum

 

 

 

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Hi,

 

I mean maximum delivery so I dont blunder and make it more difficult for me to explain and make the process harder to prove the wrong doings of the HR and management. Maximum delivery, so that I get it right without HR being able to get out of the mess they have caused.

 

NWM

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Hi,

 

Before you raise a grievance, you should request, in writing, details of the process your employer wants to put you through...

 

The aim of a grievance is to invite your employer to redress a situation you think is unfair...

---Aut viam inveniam aut faciam---

 

***All advice given should be taken as guidance... Professional advice should always be taken before any course of action is pursued***

 

- I do not reply directly to any PMs, but you are more than welcome to enclose a link, in a PM, to your post. Thank you -

Make a contribution to this site... Help the CAG keeping on helping you for FREE.

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Hi

 

Ok thanks.

1st on list is: clarify what they understand by 'performance improvement process' and what it encompasses, and most important, does that process activate any type of award.

 

2nd: request, in writing, details of the process my employer wants to put me through.

 

3rd: raise a grievance.

 

4th: ?

Thanks NWM

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Hi,

 

(a) request that they clarify, in writing, what they understand by 'performance improvement process' and what it encompasses, and most important, does that process activate any type of award.

 

(b) wait for their response

 

© attend the meeting

 

(d) assess the outcome (did they issue an award. if yes, why?)

 

(e) raise a grievance if the outcome is an award of some sort...

Edited by Bigredbus

---Aut viam inveniam aut faciam---

 

***All advice given should be taken as guidance... Professional advice should always be taken before any course of action is pursued***

 

- I do not reply directly to any PMs, but you are more than welcome to enclose a link, in a PM, to your post. Thank you -

Make a contribution to this site... Help the CAG keeping on helping you for FREE.

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  • 1 month later...

Since my last update I had a meeting about the performance improvement policy that they had hoped to put me on. As I stated to them as I havent actually been proven to do anything wrong and more importantly no investigation has been carried out. I pointed out some errors on their paperwork. One one allegation I have been put down as a witness, so How could I have done anything wrong, on another the wrong time was put on.

The said they would go and re look at the allegations. However, I do feel now that they are looking for anything to stick on me. Recently a patient found the master key outside thankfully returned it to staff. But there has been no follow up or indeed investigation.

 

My rep forgot to turn-up for the next meeting so another long wait to hear from them.

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