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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Kingston Eden Street Bus Lanes


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Suppose the legal advice is along the lines of: Just go for it- send out £130 demands to all pending cases, get as much cash in as possible, don't spend money on chasing non-payers, but for heaven's sake sort your procedures out.

 

If the appeal period/"discount" is voluntary and PATAS rulings on one case not binding on another, RBK might be able to save face & maximise revenue & take the opportunity to start again. Some people will just pay up through ignorance/intimidation. There are bigger brains than mine on this forum- would it be useful to think through possible responses to different scenarios so that unequivocal and consistent advice can be given to people trapped by this crazy system?

 

 

D

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Hi all

 

I have just completed appeal letters for 2 PCNs that I received for apparantly contravening the questionable bus lane in Eden Street. The first PCN was for the 3rd September and the second was for the 11th September, just 9 days later! I do not know the area so was totally unaware that I had committed an offence. I requested image documentation which shows I am travelling behind a double decker bus which obstructs my view from all road signs (these are questionably) and any road surgace markings as the bus was directly over these when I entered the crossroads. Unfortunately the first PCN did not arrive until after I had entered the road for a second time 9 days later.

 

I would never knowingly contravene a bus lane and I would most certainly never knowingly contravene a bus lane for a second time just 9 days later.

 

I am hoping my appeal letters are accepted as this has to be one of the most unclear bus lanes I have ever known. It is a joke.

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Hi all

 

I have just completed appeal letters for 2 PCNs that I received for apparantly contravening the questionable bus lane in Eden Street. The first PCN was for the 3rd September and the second was for the 11th September, just 9 days later! I do not know the area so was totally unaware that I had committed an offence. I requested image documentation which shows I am travelling behind a double decker bus which obstructs my view from all road signs (these are questionably) and any road surgace markings as the bus was directly over these when I entered the crossroads. Unfortunately the first PCN did not arrive until after I had entered the road for a second time 9 days later.

 

I would never knowingly contravene a bus lane and I would most certainly never knowingly contravene a bus lane for a second time just 9 days later.

 

I am hoping my appeal letters are accepted as this has to be one of the most unclear bus lanes I have ever known. It is a joke.

 

 

Lets us know how you get on.

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  • 3 weeks later...

Case Reference:2110276103Appellant:Mr Kevin GrangerAuthority:Kingston Upon ThamesVRM:RJ10ESGPCN:KT55400629Contravention Date:16 Dec 2010Contravention Time:16:26Contravention Location:Eden StreetPenalty Amount:£120.00Contravention:Being in a bus laneDecision Date:21 Sep 2011Adjudicator:Alastair McFarlaneAppeal Decision:AllowedDirection:cancel the Penalty Charge Notice and the Enforcement Notice.Reasons:Mr. Granger appeared on behalf of his wife, who was the driver and owner of the vehicle.

 

The Enforcement Authority's case is that Mrs. Granger drove her vehicle along a bus lane in Eden Street on Thursday 16 th December 2010, which was prohibited.

 

Mr. and Mrs. Granger are residents of Kingston and Mrs. Granger knows the bus lane restriction in Eden Street well. She has consistently maintained that the bus lane sign had its cover over at the time and therefore she relied on this as indicating that the bus lane was not in operation.

 

The Enforcement Authority accept that there is an ability to cover the sign - which is to allow the road to be used by all traffic, when this is necessary at the request of the police.

 

Mr. Granger contends that there was a problem with the catch securing this cover and that this was acknowledged by the Enforcement Authority's staff in phone calls.

 

I have considered the CCTV evidence and this does not show the state of the sign at the time. I accept Mrs. Granger's account as truthful and therefore I find there was no contravention as the sign was covered at the material time.

 

Accordingly this appeal is allowed.

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I have considered the CCTV evidence and this does not show the state of the sign at the time.

 

Yet another example of the Council failing to provide reliable and proper evidence. The bus lane is closed at the moment for roadworks.

 

Was that you I heard making a racquet in the Market place the other day? :violin:

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  • 1 month later...

I happened to walk by the inception of the Bus Lane today - they have dug it up for some weeks, to do with gas works. Anyway, they have now added the correct legend to the road - 1048.4 - to include Bus, Taxi, Cycle Lane. (Before anyone asks, the "&" may be omitted according to the regulations.) Of course, it's still impossible to read the word "Bus" as it is painted on a downward slope on approach and, most probably, other issues will still remain on which to fight.

 

All this must be as a result of the adjudicator visiting the location?

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I happened to walk by the inception of the Bus Lane today - they have dug it up for some weeks, to do with gas works. Anyway, they have now added the correct legend to the road - 1048.4 - to include Bus, Taxi, Cycle Lane. (Before anyone asks, the "&" may be omitted according to the regulations.) Of course, it's still impossible to read the word "Bus" as it is painted on a downward slope on approach and, most probably, other issues will still remain on which to fight.

 

All this must be as a result of the adjudicator visiting the location?

 

Do you know if the second half past Heals is being enforced, there were a few tickets at the start but not heard of any since?

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RBK wrote a long time ago (a year?) saying that they do not enforce that part of Eden Street! Strange, as we have seen at least one PCN on this forum, I seem to remember, to do with the right turn out of Ladybooth Road.

 

Yeah that was the only one I'd seen to, it seems odd they don't bother doing that and Brook street.

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The extension of restrictions for the rest of Eden Street is incongruous because, technically, or on the face of it, there is no bus lane there. I am guessing the reason for the blue rondel signs as you turn left at the mini roundabout is merely as a result of no other traffic except buses, taxis and cycles being allowed to even reach that point from either Eden Street contraflow or Brook Street. Also, I expect they would have to put cameras up at Brook Street entrance; however, the signage on the road is still wrong there, too! Maybe we can ask for the TMO!? No matter, I was out there last summer taking pictures and received a few stares from a couple of coppers. Indeed, I had a chat with a particular grumpy one a few months ago about the signage and the recent Houghton decision and all he had to say was he had the power to give tickets for people going down the bus lane through the No Entry sign! Think he had the wrong end of the stick.

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I happened to walk by the inception of the Bus Lane today - they have dug it up for some weeks, to do with gas works. Anyway, they have now added the correct legend to the road - 1048.4 - to include Bus, Taxi, Cycle Lane. (Before anyone asks, the "&" may be omitted according to the regulations.) Of course, it's still impossible to read the word "Bus" as it is painted on a downward slope on approach and, most probably, other issues will still remain on which to fight.

 

All this must be as a result of the adjudicator visiting the location?

 

Went shopping in Kinston today and say the new legend on the road, its so bad its comical if you approach the speed hump the 'bus' bit is totally hidden and it looks like a 'taxi lane'.

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  • 1 month later...

Hi,

 

I've just received a PCN for this Eden Street Bus Lane - I'm totally outraged. I'm a driver that has NEVER had a PCN or and points before. I'm a regular cyclist and fully agree with sectioning off parts of the road and I'm happy to comply with any road enforcement for valid reasons. However this junctions is a joke in regards to markings. VERY unclear and no prior warning that you can;t drive ahead and HAVE to go right. It's clear revenue generation and NOT traffic policy. I fully feel this is fraud, criminal plain and simple.

 

Has anyone recently got one of the PCN's overturned? what do i need to do? I will take this to the highest court in the land!

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Hi Womblefox and welcome to CAG.

 

Well i've just a quick look on Street vIew to remind myself of the layout ect and from what I see there is plenty of grounds for appeal due to lack of adequate signage/road markings. God knows how a stranger to the area would know which way to go. The no left turn for example just before the bus lane would be on my mind rather than the restriction ahead as there dosn't appear to be any advanced warning of the alternative route ect.

 

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The up to date signage is more in line with the law. Things to do immediately are to require:

 

1. Copies of all photographic evidence.

2. Appointment to view the video evidence - all of it, which must clearly show the signage in place on the day.

3. Copy of the new authorisation from the Department for Transport re the signage, any changed diagrams and/or plans.

 

Even though the signage on the road is more correct, the relative positioning with the pole sign is, arguably, not correct. Apologies re my previous post re "AND" and "&": I meant these are interchangeable, not may be omitted. In this case, "AND" is omitted on the road and, as said before, the "BUS" is illegible as it is written on the downward slope in the road. The "AND" omission may well be de minimis (minor); but, let's see what the authorisation states - you can get this direct from the DfT :

 

traffic.signs@dft.gsi.gov.uk

 

See decision as posted: http://www.consumeractiongroup.co.uk/forum/showthread.php?260892-Kingston-Eden-Street-Bus-Lanes&p=3505185&viewfull=1#post3505185

 

Even though the legend/signage on the road has been changed there are other arguments to be used and quoted.

Edited by HYMN AND MI
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I would still like an answer to a very simple question:

 

If buses, taxis, cycles & motorbikes can go down this ?100 yard section of road with impunity, how would it compromise the flow of traffic in Greater London if cars, vans & lorries could do so too?

 

David

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I would still like an answer to a very simple question:

 

If buses, taxis, cycles & motorbikes can go down this ?100 yard section of road with impunity, how would it compromise the flow of traffic in Greater London if cars, vans & lorries could do so too?

 

David

 

I would direct this at RBK boffins i.e. those who drafted the TMO.

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