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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Kingston Eden Street Bus Lanes


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Many thanks for posting this. At last some common sense from officialdom. I appealed against my fine for a "contravention" in June seemingly on same grounds as this case & have heard nothing from RBK for several weeks- presumably waiting outcome of this. The adjudicator seems to be saying, between the lines, "If you want this road to be no entry at this point for cars & lorries, just put up a simple sign which says this." My grief is compounded by the fact I'm a ratepayer in this Borough & officials are wasting my money on getting these things wrong, then more by going thru all the processes which flow from this.

 

D

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My grief is compounded by the fact I'm a ratepayer in this Borough & officials are wasting my money on getting these things wrong, then more by going thru all the processes which flow from this.

 

D

 

Try writing to them and see how hacked off you are then! I've written numerous letters to Councillors and Council staff who haven't even bothered to reply :-x . They are a bunch of buffoons they even admitted to me in a FOI that they started the 'pay by phone' parking system over a month before they had the traffic order in place. Most of their problems are simple to fix if they didn't stick their head in the sand like the proverbial ostrich. I actually live in the borough to and despair at the incompetance and Council tax wasted by these idiots. One of my pet peeves is this 'loading bay' in Surbiton http://maps.google.co.uk/maps?q=Claremont+Rd,+Surbiton+KT6,+United+Kingdom&hl=en-GB&ll=51.393747,-0.304321&spn=0.001131,0.00284&sll=51.522522,-0.32648&sspn=0.006295,0.006295&geocode=FVw8EAMdBlz7_w&z=19&layer=c&cbll=51.393836,-0.304311&panoid=Bbglv8dDwr3_UEFFRsstCg&cbp=12,107.11,,0,3.57 outside loading bay hours its enforced as a no waiting no loading restriction despite having no yellow line and no kerb blips yet they claim this is lawfull....doh!!

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  • 2 weeks later...
Hi guys, received a PCN, date of contravention 24/7. We were visitors to area and didn't even realise we'd driven on bus lane??

Could anyone pls help with my letter of appeal please? Is it enough to say signs were not clear??

 

Thank you in advance.

 

Yes that should be fine but include a reference to the case in post #325 above.

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  • 1 month later...
There have been several threads on these Bus lanes but all the OPs seem to disapear after taking the advice given. I'm trying to escalate the matter to stop enforcement and need to hear from anyone that has a PCN issued in Eden Street Kingston regardless of the current state ie cancelled, paid, outstanding.

I have just received a PCN for driving in a bus lane in Eden Street, which I was not aware I had done !

All advice gratefully received.

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Thank you. I have drafted the following to RBK - please advise if this is sufficient in the first instance ?

 

Many thanks

"I write to appeal this PCN and require you to provide to me:

 

 

1) The Traffic Management Order

2) Video evidence

3) Photo Evidence

4) Written notes of camera operator"

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Thank you. I have drafted the following to RBK - please advise if this is sufficient in the first instance ?

 

Many thanks

"I write to appeal this PCN and require you to provide to me:

 

 

1) The Traffic Management Order

2) Video evidence

3) Photo Evidence

4) Written notes of camera operator"

 

OK: email address is: parking.appeals@rbk.kingston.gov.uk

 

parking.appeals@rbk.kingston.gov.uk

 

There is no extra spacing!

Edited by HYMN AND MI
spacing come out wrong ly in first e-mail address
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We have received a letter few weeks after our appeal asking us to pay a higher amount (final notiice) as we have not paid yet, is this just a standard letter pending appeal decision?

 

Where are we with this? Do you mean you received an Enforcement Notice? Please advise with all details. We need to see details of appeal and their response.

 

See this link for explanation of the process:

http://www.patas.gov.uk/buslaneenforcement.htm

Edited by HYMN AND MI
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Thank you.

A carer was issued with a parking fine for displaying a disabled badge the wrong way round on the dashboard. The carer asked the warden to withdraw the fine on the basis that it was a valid disabled badge (which had not expired) but the warden refused, saying the badge was not properly displayed (even though the clearly disabled passenger was present at the time). Does anyone have any advice to help the carer appeal ?

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Thank you.

A carer was issued with a parking fine for displaying a disabled badge the wrong way round on the dashboard. The carer asked the warden to withdraw the fine on the basis that it was a valid disabled badge (which had not expired) but the warden refused, saying the badge was not properly displayed (even though the clearly disabled passenger was present at the time). Does anyone have any advice to help the carer appeal ?

 

Sorry but this needs its own thread for proper help as it is to do with parking.

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Yes I emailed them on 9/8 to appeal and ask for photo evidence. Last week rec a letter asking to pay £130.

 

I did receive a acknowledgement receipt from them on 9/8.

 

If they have not provided you with the evidence and/or considered your informal representations, they are guilty of procedural impropriety, which, strictly speaking is not a ground in itself, nevertheless I have seen one case with RBK in which they have "jumped" a stage, and cancelled citing procedural impropriety. I would e-mail them again and require them to cancel or you will be progressing to PATAS and seeking costs. They must provide you with the evidence!

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We have received a letter few weeks after our appeal asking us to pay a higher amount (final notiice) as we have not paid yet, is this just a standard letter pending appeal decision?

 

There is legally no appeal stage before the enforcement notice if you don't pay within the discount period they can just carry on and send you the the enforcement notice for the full cost.

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If they have not provided you with the evidence and/or considered your informal representations, they are guilty of procedural impropriety, which, strictly speaking is not a ground in itself, nevertheless I have seen one case with RBK in which they have "jumped" a stage, and cancelled citing procedural impropriety. I would e-mail them again and require them to cancel or you will be progressing to PATAS and seeking costs. They must provide you with the evidence!

But the PCN says "Any enquiry regarding this notice should be made in writing to the address overleaf within 14 days......If your enquiry is received after 14 days you will lose the opportunity to pay the reduced amount". This seems to imply that you do not have to pay the higher amount provided your enquiry is received within 14 days ?

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There is legally no appeal stage before the enforcement notice if you don't pay within the discount period they can just carry on and send you the the enforcement notice for the full cost.

 

Correct. But, we all know that RBK do consider informal appeals from many case histories. Therefore, they are at fault by not providing the evidence and by completely destroying the motorist's expectation of what is to happen next. In my view, on this argument, this PCN should be cancelled. The motorist has a right to view the video evidence, which they have bypassed. Also, in terms of Admin. Law, they are not acting fairly, proportionately or reasonably: throw all this at them. If other motorists are afforded an informal representation, then so should you! Furthermore, they normally put the case on hold until you have seen the evidence etc. So, they are way out of order on this one.

 

Frankly, depending on whether you want to play the long game or get this over with, I would just write to them and say that the lane has been declared unlawful as per the adjudication above: they will know what it is, believe me, as they are taking legal advice upon it. Whatever else, please do not pay it!

Edited by HYMN AND MI
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Correct. But, we all know that RBK do consider informal appeals from many case histories. Therefore, they are at fault by not providing the evidence and by completely destroying the motorist's expectation of what is to happen next. In my view, on this argument, this PCN should be cancelled. The motorist has a right to view the video evidence, which they have bypassed. Also, in terms of Admin. Law, they are not acting fairly, proportionately or reasonably: throw all this at them. If other motorists are afforded an informal representation, then so should you! Furthermore, they normally put the case on hold until you have seen the evidence etc. So, they are way out of order on this one.

 

Frankly, depending on whether you want to play the long game or get this over with, I would just write to them and say that the lane has been declared unlawful as per the adjudication above: they will know what it is, believe me, as they are taking legal advice upon it. Whatever else, please do not pay it!

 

Lets stick to the regulations as they stand rather than what you think they should be! They are entitled to consider informal reps just as they are to ignore them, there is no mileage in complaining if they don't. They do not have to send you the video but you should be entitled to view it or receive still photos but there is no obligation to hold the discount period whilst you do so. The bus lane has been declared unenforceable on numerous occasions that is fact and is a far stronger case than making up 'improprieties' based on your own expectations rather than the law.

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Lets stick to the regulations as they stand rather than what you think they should be! They are entitled to consider informal reps just as they are to ignore them, there is no mileage in complaining if they don't. They do not have to send you the video but you should be entitled to view it or receive still photos but there is no obligation to hold the discount period whilst you do so. The bus lane has been declared unenforceable on numerous occasions that is fact and is a far stronger case than making up 'improprieties' based on your own expectations rather than the law.

 

No-one is expecting what the regulations should be. The issue of whether they consider this OP's informal is, of course, salient since they always have considered others: fact. I am merely bringing this argument into play to nip this in the bud. If you care to read their policies online - and therefore grasp the expectation - you will agree that this is even more pertinent. To paraphrase Phillip Morgan from the Surrey Comet: the enforcement of parking and bus lanes in this Council needs an overhaul from root to branch.

 

While I agree with you re decisions, we are all faced with the incongruous fact that one PATAS adjudicators's decision is not binding upon another's so that, as usual, one needs the scattergun approach. You and I have had our differences in approach, but have the same outcome in mind. Interesting that PATAS sent an adjudicator down there to inspect - and that he had the courage to criticise the DfT. BTW, I was heavily involved in the case cited above.

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Reply to Green&Mean's appeal for info updates:

 

I received a notice in June, sought advice from this forum (great-thanks all). Went to Guildhall & saw video. Gave verbal notice of appeal & received verbal assurance from named officer that I couldn't be billed for the double amount just because I had appealed & not paid £60 within ?how many days.

 

I sent written appeal within the 10 days, with photos of location (1st week July?). Shortly after saw reference in Surrey Comet. Have heard nothing since.

 

D

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