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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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HFC to Hillesden Securities


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HFC - Satisfactory Settled Jan '05 - Presumably sold on. This appears on my Credit File, there is no default recorded.

 

Hillesden - showing Loan Default - same amount, date of default November '05.

 

My question is, if OC did not issue a Default, but sold on, are Hillesdens allowed to register as defaulted, or indeed, can they issue a default?

 

If I ask CRA to amend files which should be deleted as there is a 10 month difference in dates.

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Mr. A E Locke is a complete prick!

 

He done the same to me purely out of spite!

 

I have a Stat Barred debt (a major point which he will not accept no matter how many times he is told) and he RE-entered it on my Credit Record and fiddled the dates so that it looks like I owe Hillesden money and have defaulted.

 

The original default would have dropped off by now as it's well over 6 years old.

 

I'm not finished with this to55er yet and when I get to the bottom of it I will make a formal complaint.

 

With him it's sour grapes!

 

If he knows he cannot get money from you he will trash your credit rating deliberately!

 

Be very weary of Mr. A E Locke and Hillesden!

Edited by RoyalIrish
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Royal Irish - that is one for the Information Commissioner to get the entry removed. Then you can sue Hillsden for general damage to your credit worthiness - the going rate is £1000. Firstly you have to ask Hillsden to remove it. They are touchy about the ICO because they have had problems with breaches of the DPA before - hardly surprising. The ICO complaint form is on their website and you must complain on their form. And complain to the OFT whilst you are at it for good measure. Each complaint is another nail in their coffin.

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Royal Irish - that is one for the Information Commissioner to get the entry removed. Then you can sue Hillsden for general damage to your credit worthiness - the going rate is £1000. Firstly you have to ask Hillsden to remove it. They are touchy about the ICO because they have had problems with breaches of the DPA before - hardly surprising. The ICO complaint form is on their website and you must complain on their form. And complain to the OFT whilst you are at it for good measure. Each complaint is another nail in their coffin.

 

I would like to do this, could you advise me on the steps I would take?

 

Thanks,

 

RI

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Write to Hillsden and tell them to remove the default as theirs is the second entry for the same alleged account and to default the same account twice is a breach of the Protection Act 1998. Tell them if it is not removed in 7 days you will escalate your complint to the ICO.

 

This is the OFT's address:

 

Enquiries and Reporting Centre

Office of Fair Trading

Fleetbank House

2-6 Salisbury Square

London

EC4Y 8JX.

 

You can complain that Hillesden have breached the conditions of their consumer credit licence by breaching the DPA 1998. The entered a default for the same account twice on your credit reference reports. The OFT don't deal with individual complaints but they make a note of it in the DCA's file and it comes up when the DCA applies to renew their licence.

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