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    • Ok thanks for that, well spotted and all duly noted. Yes they did eventually submit those docs to me after a second letter advising them I was contacting the ICO to make a formal complaint for failing to comply with an earlier SAR that they brushed off as an "administrative error" or something. When I sent the letter telling them I was in contact with the information commissioner to lodge the complaint, the original PCN etc quickly followed along with their excuse!
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    • The property was our family home.  A fixed low rate btl/ development loan was given (last century!). It was derelict. Did it up/ was rented out for a while.  Then moved in/out over the years (mostly around school)  It was a mix of rental and family home. The ad-hoc rents covered the loan amply.  Nowadays  banks don't allow such a mix.  (I have written this before.) Problems started when the lease was extended and needed to re-mortgage to cover the expense.  Wanted another btl.  Got a tenant in situ. Was located elsewhere (work). A broker found a btl lender, they reneged.  Broker didn't find another btl loan.  The tenant was paying enough to cover the proposed annual btl mortgage in 4 months. The broker gave up trying to find another.  I ended up on a bridge and this disastrous path.  (I have raised previous issues about the broker) Not sure what you mean by 'split'.  The property was always leasehold with a separate freeholder  The freeholder eventually sold the fh to another entity by private agreement (the trust) but it's always been separate.  That's quite normal.  One can't merge titles - unless lease runs out/ is forfeited and new one is not created/ granted. The bridge lender had a special condition in loan offer - their own lawyer had to check title first.  Check that lease wasn't onerous and there was nothing that would affect good saleability.  The lawyer (that got sacked for dishonesty) signed off the loan on the basis the lease and title was good and clean.  The same law firm then tried to complain the lease clauses were onerous and the lease too short, even though the loan was to cover a 90y lease extension!! 
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Vodafone - Reclaiming remaining credit on a deceased PAYG account ***RESOLVED***


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Hi,

 

I am just asking a question regarding Vodafone's procedures regarding claiming money back from an account. My mum passed away last August leaving £136 of credit on her phone. After numerous phone calls to Vodafone, they said I could claim the money back as long as I sent in her death certificate with a cover letter and I would be reimbursed via cheque.

 

However, today I have received a response from the letter that I sent to them stating that I cannot receive any credit via cheque/bank transfer but must transfer it to another Vodafone account. This poses a problem as everyone in my family has contracts on other providers, therefore no Vodafone account to transfer it to.

 

When I phoned customer services this morning, they told me the decision could not be overruled as it was Head Office that had sent me the letter and all I could do was write a letter back stating my circumstances.

 

Surely, because I've been told by the head of the deceased accounts department that I can receive the money back via cheque there is something they can do? I'm going to ring an ombudsman on Monday regarding this matter, but was hoping someone on here may be able to shed some light for me.

 

Any help would be gratefully appreciated.

 

Sue x

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Hi,

 

I've tried asking them to transfer the money to my contract but because it isn't with Vodafone, they won't allow this. Which I do understand. The part I don't understand, and which infuriates me, is the fact I was told at least 3 times that because I didn't have a Vodafone account, the money could be refunded back to me.

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Hi Lee,

 

Thank you very much for your response, I will certainly do that. Please could you clarify what you mean by credit card? Would a bank account / sort code do or do you need a specific card details?

 

Many thanks,

Sue

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  • 1 month later...

Not happy!!! Over 30 days has now gone by, and the cheque that is supposedly on its way to me has not arrived. I'm really sick of Vodafone now, I've been chasing this issue since October 2009 and had 3 promises of cheques on their way to me only to not receive them! Lee, please could you update me on this so that I can get it sorted.

 

Many thanks,

Sue

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Hi, yes apologies.

 

After Lee advised me just over a month ago, I emailed the Vodafone Web Team and emails were exchanged, I was informed that a cheque for the credit of £136 would be on its way but to allow 30 days for it to arrive.

 

@Lee I have PM'd you my email address as I seem to have misplaced the email whilst switching email clients :-|

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Hi,

 

Just heard from Lee who has cleared up the issue of the cheque for me, the credit still on my mum's account should be in my bank within the next 5 working days *fingers crossed*

 

Just want to thank Lee for his time spent sorting this out for me :)

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Just a quick update to inform everyone that my refund was cleared into my bank this morning, I am so happy and glad that this is finally over with to a satisfactory outcome.

 

Lee, thank you very much for all your help with this matter and for the very quick resolution to my problem. Your help has been gratefully appreciated!

 

You can now mark this thread as resolved :D

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