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Three Mobile - End of My Tether!

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Hi Guys


Just some advice if possible or a recommendation...


I upgraded my phone to a BB Bold 9700 after being with three for 18 months, after a week of having the phone I notice some technical glitches with the phone:


1) Not recognizing a pass code I have always used for all my phone twice and wiping all data clean on the phone

2)Apps disappearing from my menu

3) Really bad interference when anywhere near a till or train (same Sim as before and never had that problem previously)

4)GPS not working

5) Not being able receive any calls or texts for 24 hours in my office (which is normally fine) until I went outside the building


I was also being charged for texts and 3 to 3 calls (which were supposed to be free) - this has now been rectified.


The bottom of the phone where it has the 3 sign started coming away from the phone (after 2 weeks) and eventually dropped off. This is when I contacted my store, who told me to come in to look at an exchange. I took the phone in and because the manger wasn't there and because I couldn't find the bit that fell off they wouldn't exchange there and then (even though I had all the technical problems, she told me to leave the phone there. I was going away the next day for a week so she suggested that I buy ANOTHER phone so I had a phone to use while mine was there! Luckily I had kept my old phone. Cheek!


That was 3 weeks ago and since then I have found out that my phone was sent off to the repair centre (without my consent) who then wouldn't release my phone back to the store without me paying £20. They also wanted me to pay £79.99 to repair the plastic bit of the phone. I have written to the store with a complaint and also to the customer services department in Glasgow, I have had no response from either for 2 weeks. Apparently my phone was dispatched back to the store 10 days ago as my bill has a £20 charge on it. No one from the store has called to tell me what is going on, whether they have received my phone or whether they are going to exchange the faulty phone they sold me.


I emailed their executive office last week with all of the above and told them that I would NOT contact the store about my phone again just to see how long it sits there; meanwhile I am still paying £40 a month for the bill.


I am at a point now that I want to go to the shop, but I will not be able to control myself, I presume that the fact that they haven’t contacted me means that there is no chance of them exchanging my phone.


What can I do? this seem so unfair and they won't let me cancel my contract without paying £700

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Different issues - your phone was provided as a consideration for entering into the contract, so your phone is not an inherent part of the contract. Your issues can be software related, in that some applications you may have installed has knocked out others - in this case is is best to searh mobile forums to see if the problem is widespread, if it is you;ve got some clout, but not otherwise.


As for the damage to your handset - these devices remain very fragile, the slightest twisting and flexing can burst displays and it will be flagged as abuse. Cosmetic damage will never be covered by a shop - after ll, they didn't damage it. Leaving it behind would suggest to me you wished it repaired, and without establishing who is to pay, you are very much disadvantaged unless you received an indication they would.


You are right, you will not be allowed to terminate, as you could easily put the SIM into another 3 phone and make use of their services you are paying for. Your issues with the handset could be covered under SOGA, but this is invalidated if they claim the goods were abused, and whilst a useful get-out for them, it has to be said, many folk do try it on.

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