NA31COM 8004189320 Las Vegas US

[acantha48]

Hope someone can help with this. For the last 3 months I have had a charge of $9.95 (£6.50 +£1.50 charge) taken from my account and I haven't a clue what it is for or who they are??? (Name in title bar)

 

My bank are not being very helpful and I have done some checks on the internet and it would seem that I am not the only one? How can I stop this and claim back my money, it would seem that changing your account card doesn't seem to work.

 

[diamondgirl]

Give the bank the details and amount and tell them that under no circumstances should this be allowed to be taken from your account as you don't know who they are and that you will report this to police as it is theft.

Put it in writing take it to your local branch and get a signed receipt for the letter and tell them that any further amounts taken from your account by them without your authority you will want refunding.

DG

[comebackjimmy]

You should report this to your bank as fraud.

 

They will investigate and in due course, refund the amounts that have been taken.

 

Something similar happened to me a few years ago and I went into the branch and reported it as fraudulent transactions. It was Barclays and they behaved as though nothing like this had ever happened before, total dickwoods, but in the end I got my money back.

[supasnooper]

Have you purchased any tickets or the like about 6 weeks prior to the first charge being taken ?

 

Check your e-mails from that period up to the first withdrawal date.

 

As an aside, Ticketmaster have colluded with shopperdiscount.co.uk by slipping in some small print on their website which allows shopperdiscount to remove £10.00 a month from the account used on Ticketmasters site.

 

As others have advised, contact your card company and ask for an immediate refund as you have not authorised such transactions.

If they refuse, ask them to provide the proof you have made such authorisation.

Edited February 14, 2010 by supasnooper
added info