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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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council tax, baliffs, and ctax benefit


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Bl**dy hell, ibis! Forgive me, I'm not one to swear but, my goodness, I thought I'd had a tough time!

I can give you some basic advice and I'm sure many others here will help you too.

First and foremost. Bailiffs. Do not worry about them. Under the National Standards for Enforcement Officers you WILL come under the vulnerable category. This is:

 

Department for Constitutional Affairs - Enforcement - National Standards for Enforcement Agents

 

Those who might be considered vulnerable include the following:

the elderly;

people with a disability;

the seriously ill;

the recently bereaved;

single parent families;

pregnant women;

unemployed people; and,

those who have obvious difficulty in understanding, speaking or reading English.

 

The debt has to go back to either the court (if it was a fine) or the council. These Standards are there to ensure vulnerable people do not have the added stress of bailiffs visiting.

 

If bailiffs do get involved please post in the bailiffs forum and I - amongst many others - will help you.

 

 

Thursday, when you go to court you will probably see a representative from your council and not a magistrate. That shouldn't matter. Make them aware - they should be but some councils pretend the Standards don't exist! - of the fact you are a vulnerable person. They have a duty to help you and make a payment plan with you that is affordable and sustainable. If they say anything ridiculous to the contrary ask to go before a proper magistrate. As far as I am aware every magistrates court accepts and follows the National Standards.

It's late o'clock so I'll look back here tomorrow.

Take care hunni, please don't worry - and congratulations on your wedding. :)

Rae xx

 

EDIT: Hey, so glad there are some late night Caggers out and about for you!:cool:

Edited by RaeUK
typoo
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Thats for sure postggj! But, unfortunately, it's all about the money. One argument that's often trooped out - and I mention it as it's one ibis may come across - is that the National Standards are 'simply guidelines'. Not law. To me, a guideline is what it says on the tin. It's a guide. You may meet it, you may not. It's just an average you sort of aim for. The National Standards are also what they say on the tin. A Standard. This is the Standard you work to. It may not be law but it's what's expected of you as an Enforcement Agent. And, as the Agent is a sub-contractor for the council, it's the Standard councils should also acknowledge. Some councils try to ignore it as they want the bailiff to get the money for them. Bailiffs - who have a responsibility under the National Standards to hand the file back if it relates to a vulnerable person - are disinclined to do so as they lose their illegally inflated fees.

What gives these 'simple guidelines' their teeth - imo - is that they are recognised and observed by the magistrates courts and have also been debated and recognised by the Houses of Parliament. If they are good enough for those two bodies then they are good enough for local authorities.

Rae.

[i still need to go to bed!]

Edited by RaeUK
typoo
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Hey ibis [this really is my last post. I'll be blaming you when I struggle out of bed on the morrow... ;) ]

Apart from everything else, it sounds like you have a lot of debt you need to get a handle on. That's nothing to be ashamed of, so many of us are sharing your boat...

I think you need to try and prioritise some of them. After all, if you're on a fixed income, the first priority is to survive. [Lol at all the press stories of people living it up on benefits. If you can get through from monday to Sunday comfortably than you're doing something dodgy...]

Personally I've had a bit of a hit and miss relationship with CAB but it may be worth your while to seek their advice. Council Tax, I'm afraid, is one of those debts we have no choice about. It has to be paid. As far as I'm aware witholding it is not an option for any reason. You need to make an offer that you can afford. No matter how small.

Best wishes.

Rae.

 

EDIT: Forgot to mention 'your' motability is not yours. It is not an 'asset' it belongs to motability. Which means no-one can take it from you. So, er, it's yours...:p

Edited by RaeUK
typo
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  • 3 weeks later...

Hi ibis, just popping by to pass on my best wishes to you and hubby.

You seem to be having lots of hassle with the council!

Have you contacted MIND? I don't know what level of advice or support they can offer you but I'm sure they'll want to listen to you. Here's a linky thing to their 'how can we help you?' page:

 

How we can help you | Mind

 

As for your other debts, if it were I then I'd shuffle them around into some form of priority. And paying for a car I don't have would be close to the bottom of the list! That - in my world - would be £20 a month towards council tax and £20 a month to other priority debts.

Have you considered other action? Depending on the size of debt, there is bankruptcy - the down side, as far as I'm aware, is that you have to pay up front to be declared bankrupt. No idea how much it is these days. There is something else which came in recently, the name of which escapes me! I recall it being mooted as a smaller, cheaper version of bankruptcy...

 

Best wishes.

Rae.

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