Jump to content


  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Stupid Welcome Customer


lawrence147
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5141 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi, your agreement is a legal one

 

Agreement itself being a manually written one although very unprofessional is not necessarily illegal

 

Also not neccessarily legal either so your first initial response could in fact be incorrect ?

 

On your own admission you are not sure on the legality of charging interest on the £235 fee . .

 

 

Link to post
Share on other sites

  • Replies 167
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

I have read all of MajorPlayers posts and also double read Marks post and to be honest Im about to give Mark a rep point for his post. Yes MajorPlayer may have the best intentions on his posts but he does need to change his attitude and try to look at the issues from the perspective of the consumer.

To make posts pointing us to be niave and usurp himself to be in a position of a greater intelegence than we are due to his background can come across as a little condecending which is the points Mark has raised.

Major players first post on this thread says "Hi, your agreement is a legal one" without even trying to help the OP. This coming from a time served welcome employee shows no remorse or eating of humble pie.

 

However Marks first sentence is "Glad to See You Are Still around Major Player" . .

 

Understand Marks humour and read the posts in their meant texts, Marks post is not insulting it is constructive advise to help Major and us move forward.

again this is my opinion and no offense should be taken by any of us for voicing our opinions.

 

We all work well as a team here and it is our power in numbers that allow us to make a differance to the companies and to each other.

 

 

Link to post
Share on other sites

On that Note Gram we will agree to disagree on the personnel side of it, as we are all entitled to our opinion and everyones opinion should be respected. I guess it comes to individual personalities on what offends differant people from differant upbringings etc. Also not defending anyone but somtimes it is hard to judge somones intentions when reading text as in real life you use your social skills by listening to tone of voice and body language which is a luxury we do not have online.

  • Haha 1

 

 

Link to post
Share on other sites

Colin a huge welcome to the foru and 1st thing to learn is that you are half way there by finding us on here lol. We are a happy lil family regardless of the above posts haha. . .

 

Ok back to your issues, if possible can you make your own thread so you may use it as a diary and we can keep a track of your progress. you can do this by clicking here

Edited by ozzywizard
terrible spelling lol

 

 

Link to post
Share on other sites

MajorPlayer, your posts are respectfull and for that I say thanks for making an effort with us all to help, there is no denying that your knowledge would be more than usefull around here and I ask that you do stay and check on us when you have the time and if you can offer any advise please feel free too. I know it can be hard to be stereotyped as I was wehn I first joined this forum in 2006 and worked in the prepayment section of Powergen, also worked for British gas and now British telecom, so in the past have had consumers who have had issues with these companies be cautious of me. anyways moving forward tell us everything you know on the MIF. hahaha . . cheers.

 

 

Link to post
Share on other sites

Major Player, to reiterate my previous question what is your knowledge on the validity of a charge of mortgage indemnity fee being on a secured loan below 25k ? do you have any information on the legality of this ?

 

If you want to discuss further with us please carry on the topic on this thread so Lawrence (whose thread this is) doesnt have heart attack on his return thinking all this is about him haha. . .

 

As you can see on this thread we had a welcome employee that was helpfull but run off when MIF was mentioned lolll.. . .

 

 

Link to post
Share on other sites

  • 2 weeks later...

Lawrence lets check this contract.

 

Your loan is £20,411.10 over 168 months at 17.10% APR

thats a monthly repayment of £303.58

interest £30,590.54

total payable £51,001.64

 

you have no insurances.

 

Add £51,001.64 to the acceptance fee of 235 giving figure of £51,236.64

divide by 168 to give a monthly figure of 304.98 were welcome say 303.00 doesnt sound a lot but you will have shortfall at the end of 332.64 .

 

the contract is incorrect.

 

 

Link to post
Share on other sites

This would be edited for Scotland.

 

Dear Sir or Madam,

 

Account Ref xxxx

 

Please be advised that I will only communicate with you in writing. I have noted your repeated attempts to contact me by telephone over the past few weeks/months and these have been duly logged by time and date.

 

Furthermore, should it be your intention to arrange a “doorstep call”, please be advised that under OFT rules, you can only visit me at my home if you make an appointment and I have no wish to make such an appointment with you.

 

 

There is only an implied license under Scots Common Law for people to be able to visit me on my property without express permission; the postman and people asking for directions etc. Therefore take note that I revoke license under Common Law for you, or your representatives, to visit me at my property and if you attempt to send such a collector to my home, you will also be reported for harassment and I shall seek damages for a delict of trespass. You would also be liable for conspiring in a delict of trespass by acting in defiance of my instructions and sending someone to visit me nevertheless. Should it be necessary, I will obtain an interdict from the Court to prevent you carrying out your threat.

 

Yours faithfully,

 

 

Link to post
Share on other sites

  • 1 month later...

Lawrence, this is a standard letter ping pong with welcome. I have read the letter but cannot check all the details as I am at work. dont give up and let Post have a read of it before you do anything as i think he will love to reply to this. I will help in more detail as soon as I can.

 

 

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...