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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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In desperate need of advice


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The company I work for has gone through a large level of changes in the past 12 months, the first gripe was that I have had to relocate offices which requires me to do a daily round trip of 110miles a day. OK I get paid the difference, but you can imagine the impact this has on me with tiredness and the frustration of the early starts and the late finishes.

 

The biggest issue my area of responsiblity was put on hold in February last year, and I have had little work on. Most would see this as great, but to me I found this extremely depressing.

 

I tried every occasion to raise this with my line manager that this was distressing and that I had other skills that we could use in the new team. The reply I got was let me get back to you or just keep yourself occupied.

 

Great!

 

I have only had one 1to1 session with my line manager in a year, which has little change or impact in my role.

 

My line manager is a friend of another guy recently recruited, who has treated me appaulingly. For example he diregarded any support or adicce I have given, he has also delgated work in my area to other people in his team with little or no experience in my area.

 

I found some projects to work on with other parts of the business, but the problem in my existing team still exists.

 

I have raised the matter with HR and they are extremely concerned about the situation, as it appears that I am being bullied...?

 

As a result I have looked around for a new role, and I have been just been offered the new job.

 

Although I am really pleased, there is a strong part of me that feels angry and bitter that I am only leaving because of the way I am being treated.

 

I am going to hand my notice in next week - has anyone got any advice on what is the best route to take here?

 

Do I hand my notice in and walk away or do I raise this as an issue...

 

Hope you can help...

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Personally, if I decide to resign from a job because I feel aggrieved, I just write a flat resignation letter. I don't offer any explanation, either in the letter or if I'm subsequently asked.

 

If they wish to discuss it, I say, "I decided to resign. So I've resigned.". Then I just look them directly, flatly, coldly in the eye.

If they push the issue further, I say, "I don't have to discuss this with you. If that's not acceptable to you, instigate your disciplinary procedure.".

 

Then I follow them home. (I don't!:eek:)

 

I don't think there's anything to be gained from recriminations.

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