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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Revolution V Abbey


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Hi All.

Have been reading the site for about a week, and am now ready to start my fight. And am encouraging family and friends to do the same.

 

Have opened parachute account. For those (like myself) with a probably-not-so-good credit history, Bank of Scotland/ Halifax do what is called an EasyCash account. Basic account opened over phone, and while it presently takes 3-4 weeks to fully process, they have also opened an interim account for me, which is operable almost immediately.

 

Anyway, I digress. Am ready to send my Prelim letter (with £10 cheque) to Data Protection Manager, at Milton Keynes.

But one small (probably daft) question still. Who do I make cheque payable to? Is it to Abbey National PLC, or do they send it to the Data Protection Agency (thus make it payable to them instead)?

 

Thanks in Advance, R1.

Don't Let The Bar-Stewards Grind You Down!

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Oh no, another daft question I'm afraid, guys.

Have just re-read the SAR letter I am going to send tomorrow (recorded delivery.)

 

From Templates Library. In opening paragraph, the second line reads "Alternatively, a complete set of statements for that period will be acceptable."

If I include that line, will abbey use it as another stalling tactic?

i.e Will they write, saying that statements will cost me £xx?

Or as I have given the alternative of transaction list, and £10, is this irrelevant?

Will the 40-day clock still be ticking anyway?

 

Hope this question makes sense, and sorry its another daft one.

Cheers, R1.

Don't Let The Bar-Stewards Grind You Down!

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  • 2 weeks later...
Hi All.

Have been reading the site for about a week, and am now ready to start my fight. And am encouraging family and friends to do the same.

 

Have opened parachute account. For those (like myself) with a probably-not-so-good credit history, Bank of Scotland/ Halifax do what is called an EasyCash account. Basic account opened over phone, and while it presently takes 3-4 weeks to fully process, they have also opened an interim account for me, which is operable almost immediately.

 

Anyway, I digress. Am ready to send my Prelim letter (with £10 cheque) to Data Protection Manager, at Milton Keynes.

But one small (probably daft) question still. Who do I make cheque payable to? Is it to Abbey National PLC, or do they send it to the Data Protection Agency (thus make it payable to them instead)?

 

Thanks in Advance, R1.

 

 

Great going ..I`m in Portsmouth too... Started claim by taking £10-00 note! into Cosham branch on 17 th. May.(with 1st request for statements letter..).Thanks to stumbling my way round ""A Computer!" and learning on the job via this website and Consumer Association links,... am about to send in 1st letter of request for refund ""Thanks to this brilliant website and helpful contributors ...Read the FAQS in Consumer Association website.. )Step by Step guide,) I (believe others simply put "Abbey Bank ," or "abbey," on their cheques..Still got much to learn , but making steady progress for a total claim of over 7 thousand pounds!! Worth it eh?? ......Play Up Pompey,...

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