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    • Northmonk forget what I said about your Notice to Hirer being the best I have seen . Though it  still may be  it is not good enough to comply with PoFA. Before looking at the NTH, we can look at the original Notice to Keeper. That is not compliant. First the period of parking as sated on their PCN is not actually the period of parking but a misstatement  since it is only the arrival and departure times of your vehicle. The parking period  is exactly that -ie the time youwere actually parked in a parking spot.  If you have to drive around to find a place to park the act of driving means that you couldn't have been parked at the same time. Likewise when you left the parking place and drove to the exit that could not be describes as parking either. So the first fail is  failing to specify the parking period. Section9 [2][a] In S9[2][f] the Act states  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; Your PCN fails to mention the words in parentheses despite Section 9 [2]starting by saying "The notice must—..." As the Notice to Keeper fails to comply with the Act,  it follows that the Notice to Hirer cannot be pursued as they couldn't get the NTH compliant. Even if the the NTH was adjudged  as not  being affected by the non compliance of the NTK, the Notice to Hirer is itself not compliant with the Act. Once again the PCN fails to get the parking period correct. That alone is enough to have the claim dismissed as the PCN fails to comply with PoFA. Second S14 [5] states " (5)The notice to Hirer must— (a)inform the hirer that by virtue of this paragraph any unpaid parking charges (being parking charges specified in the notice to keeper) may be recovered from the hirer; ON their NTH , NPE claim "The driver of the above vehicle is liable ........" when the driver is not liable at all, only the hirer is liable. The driver and the hirer may be different people, but with a NTH, only the hirer is liable so to demand the driver pay the charge  fails to comply with PoFA and so the NPE claim must fail. I seem to remember that you have confirmed you received a copy of the original PCN sent to  the Hire company plus copies of the contract you have with the Hire company and the agreement that you are responsible for breaches of the Law etc. If not then you can add those fails too.
    • Weaknesses in some banks' security measures for online and mobile banking could leave customers more exposed to scammers, new data from Which? reveals.View the full article
    • I understand what you mean. But consider that part of the problem, and the frustration of those trying to help, is the way that questions are asked without context and without straight facts. A lot of effort was wasted discussing as a consumer issue before it was mentioned that the property was BTL. I don't think we have your history with this property. Were you the freehold owner prior to this split? Did you buy the leasehold of one half? From a family member? How was that funded (earlier loan?). How long ago was it split? Have either of the leasehold halves changed hands since? I'm wondering if the split and the leashold/freehold arrangements were set up in a way that was OK when everyone was everyone was connected. But a way that makes the leasehold virtually unsaleable to an unrelated party.
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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A great many CAG members use the popular browser, FireFox (hereafter FF).

 

As some of those users may be aware, part of FF's strength is its support of Plugins. Plugins are small scripts that can be added to FF to enhance performance, change behaviour, or add features.

 

The main site for FF Plugins can be found HERE, but with thousands of Plugins available, it can sometimes be confusing to know which plugins to get, or which to stay away from.

Accordingly, I thought it might be handy to have a single thread for these, where people can post details of the Plugins they personally use and find helpful so that other surfers who either aren't as familiar with the capabilities of FF, or are lacking those plugins, can benefit.

 

To start the ball rolling, I'll happily list a few of the Plugins I personally use on a regular basis and find extremely handy:

 

Update Notifier - This plugin monitors every other plugin you've installed, and tells you if there has been an update to one. If there is, Update Notifier can install the update for you.

 

Adblock Plus - Extremely handy for getting rid of those irritating adverts that appear on a lot of sites, including CAG. Just right-click the ad, click AdBlock and they don't appear again. If you want them back, open AdBlock and simply unblock them.

 

Dictionary Search - I find this a very handy little plugin. Once installed, highlight any word anywhere on the internet (as though you were going to copy the text), and press the right-mouse. Hit 'Dictionary Search' and a second tab will open with the definition.

 

Download Statusbar - When FF downloads, this replaces the popup box with a neat little progress bar in the bottom left. It also has a host of extra features that become available.

 

New Tab Homepage - By default, a new tab in FF is blank, ready to go where you like. I personally have Google as my homepage, so want it ready when I open a new page. New Tab Homepage does just that; any newly opened tab will default to your homepage.

 

IE Tab - There are a few websites, most of the Micro$oft's, that refuse to recognise any browser other than Internet Explorer. This adds a timple tab for FireFox that allows you to view any webpage you like in IE mode. FF will perfectly replicate IE and the site will respond to FF as though it is genuinely IE.

 

NoScript - May be a little complicated for some, but allows you to selectively block any scripts you like on a website. You can permanently or temporarily allow certain scripts to sites you frequently visit and trust.

All actions can be undone, and this stops drive-by-downlaods, malware and spyware scripts in their tracks.

 

PDF Download - Not only handles all PDF file format downloads, but lets you grab a copy or open the PDF within a FF tab. In addition, this plugin lets you turn any webpage into a PDF file in seconds.

 

Finally, it is useful to know that nearly every plugin has its own set of options and settings. In almost all cases, these are accessed by going to Tools, selecting the Add Ons option, then highlighting the relevant plugin on the list. You should have an Options button on the left, whilst buttons of the right allow you to Disable or Uninstall the plugin.

 

Feel free to add your own.

Edited by Tezcatlipoca
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Another one which I don't run on my own PC, but run on the client PCs in my network is:

 

Public Fox - Allows you to lock off the Add-Ons and Options sections of FF with a simple password. I run this on all my client machines at work, but parents could equally apply it to junior's FireFox to ensure safer surfing.

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Two more which will probably only be of interest/use to other web designers, but I have personally found them far and away the best plugins when building sites, or taking apart other sites (including CAG) to see how they've been programmed:

 

HTML Tidy - Massively expands the 'View Source Code' option by validating the current page, suggesting changes, and offering to rebuild the entire code in a compliant format for you.

 

Web Developer - Far too many options and functions to list, but needless to say it adds an extra toolbar to FireFox that has - literally - everything a web developer needs to check site builds.

 

These two work especially well in conjunction with each other.

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