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    • Makers of insect-based animal feed hope to be able to compete with soybeans on price.View the full article
    • Thank you for posting up the results from the sar. The PCN is not compliant with the Protection of Freedoms Act 2012 Schedule 4. Under Section 9 [2][a] they are supposed to specify the parking time. the photographs show your car in motion both entering and leaving the car park thus not parking. If you have to do a Witness Statement later should they finally take you to Court you will have to continue to state that even though you stayed there for several hours in a small car park and the difference between the ANPR times and the actual parking period may only be a matter of a few minutes  nevertheless the CEL have failed to comply with the Act by failing to specify the parking period. However it looks as if your appeal revealed you were the driver the deficient PCN will not help you as the driver. I suspect that it may have been an appeal from the pub that meant that CEL offered you partly a way out  by allowing you to claim you had made an error in registering your vehicle reg. number . This enabled them to reduce the charge to £20 despite them acknowledging that you hadn't registered at all. We have not seen the signs in the car park yet so we do not what is said on them and all the signs say the same thing. It would be unusual for a pub to have  a Permit Holders Only sign which may discourage casual motorists from stopping there. But if that is the sign then as it prohibits any one who doesn't have a permit, then it cannot form a contract with motorists though it may depend on how the signs are worded.
    • Defence and Counterclaim Claim number XXX Claimant Civil Enforcement Limited Defendant XXXXXXXXXXXXX   How much of the claim do you dispute? I dispute the full amount claimed as shown on the claim form.   Do you dispute this claim because you have already paid it? No, for other reasons.   Defence 1. The Defendant is the recorded keeper of XXXXXXX  2. It is denied that the Defendant entered into a contract with the Claimant. 3. As held by the Upper Tax Tribunal in Vehicle Control Services Limited v HMRC [2012] UKUT 129 (TCC), any contract requires offer and acceptance. The Claimant was simply contracted by the landowner to provide car-park management services and is not capable of entering into a contract with the Defendant on its own account, as the car park is owned by and the terms of entry set by the landowner. Accordingly, it is denied that the Claimant has authority to bring this claim. 4. In any case it is denied that the Defendant broke the terms of a contract with the Claimant. 5. The Claimant is attempting double recovery by adding an additional sum not included in the original offer. 6. In a further abuse of the legal process the Claimant is claiming £50 legal representative's costs, even though they have no legal representative. 7. The Particulars of Claim is denied in its entirety. It is denied that the Claimant is entitled to the relief claimed or any relief at all. Signed I am the Defendant - I believe that the facts stated in this form are true XXXXXXXXXXX 01/05/2024   Defendant's date of birth XXXXXXXXXX   Address to which notices about this claim can be sent to you  
    • pop up on the bulk court website detailed on the claimform. [if it is not working return after the w/end or the next day if week time] . When you select ‘Register’, you will be taken to a screen titled ‘Sign in using Government Gateway’.  Choose ‘Create sign in details’ to register for the first time.  You will be asked to provide your name, email address, set a password and a memorable recovery word. You will be emailed your Government Gateway 12-digit User ID.  You should make a note of your memorable word, or password as these are not included in the email.<<**IMPORTANT**  then log in to the bulk court Website .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform . defend all leave jurisdiction unticked  you DO NOT file a defence at this time [BUT you MUST file a defence regardless by day 33 ] click thru to the end confirm and exit the website .get a CPR 31:14 request running to the solicitors https://www.consumeractiongroup.co.uk/forum/showthread.php?486334-CPR-31.14-Request-to-use-on-receipt-of-a-PPC-(-Private-Land-Parking-Court-Claim type your name ONLY no need to sign anything .you DO NOT await the return of paperwork. you MUST file a defence regardless by day 33 from the date on the claimform.
    • well post it here as a text in a the msg reply half of it is blanked out. dx  
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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girltuesday v NatWest***WON***


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I sent off the S.A.R - (Subject Access Request) letter with a cheque for £10 at the beginning of August. I've not heard anything from NatWest yet, not even an acknowledgement, and they haven't cashed the cheque.

 

Is this normal?! They're usually dying to get their hands on my money!

NatWest current account

!!Won: £1841 charges!!

MBNA credit card (Virgin)

!!Won: £200 charges + £50 goodwill gesture!!

Co-Op Bank credit card

!!Won: £225 charges!!

Halifax credit card

!!Won: £220 charges!!

Natwest credit card

Offer received and accepted, waiting for cheque!

Lloyds TSB current account

On hold due to upcoming test case

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Guest Niklowe

Did you send the SAR by recorded delivery? If so check on the Royal mail website to see if it was received. If it has been delivered then it might be an idea to send them a reminder that the clock is ticking.

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Same here, did you send it to your branch? I did and then the branch forwarded it on but it was there that it disappeared. The branch manager appologised and ordered me copy statements which he said would be free of charge but he couldn't do anything about the S.A.R - (Subject Access Request) as he had no authority to deal with it but he did say he would chase it up. Well, they did charge for statements so I rang my branch again and they refunded them immediately. My statements arrived within a few days in flimsy brown envelopes that were split open and re-packaged by royal mail! (this is perfectly normal too according to other forum users!):rolleyes:

 

Keep us informed!

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Sent off my SAR letter the same day as you, havent had any reply so phoned my branch to see if they had received it (I knew they had because I had it tracked ) Bloke on the other end said he couldnt tell me if they had received it, but it would have been passed onto Customer Services in Chatham anyway. Will wait and see if anything arrives, compliance date runs out on the 9th Sept.

We both seem to be at the same stage. Ill keep checking your thread to see how you are getting on.

Cap One (me)

Data Protection Act sent 15/08

Prem letter sent 23/09 £800

Partial offer £312

LBA sent 04/10

File at court 27/11

/B/C (me)

Data Protection Act sent 18/08

Account pre may 04 ordered statements

11/09

 

B/C (old mans)

Data Protection Act sent 18/08

missing statement letter 29/08

Prem letter sent 26/9 £500 + £1172.00 Est

 

Nat West (joint)

DPA letter sent 28/07

LBA non-compliance letter 11/09

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Well, I sent the letter to an address I was given when I asked at the branch - some kind of 'special department' apparently... anyone know anything about that?

 

Stupidly, I didn't send it by recorded delivery (well, I say I didn't - the other half didn't remember to get recorded when he offered to go to the Post Office for me!)

 

I'll ring them in a couple of days if I haven't heard anything...

NatWest current account

!!Won: £1841 charges!!

MBNA credit card (Virgin)

!!Won: £200 charges + £50 goodwill gesture!!

Co-Op Bank credit card

!!Won: £225 charges!!

Halifax credit card

!!Won: £220 charges!!

Natwest credit card

Offer received and accepted, waiting for cheque!

Lloyds TSB current account

On hold due to upcoming test case

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  • 3 weeks later...

They have finally cashed the cheque today (thanks, just when I could least afford it!) but tomorrow is 40 days. Does that mean that if I don't receive everything by tomorrow then they've breached the Data Protection Act?

NatWest current account

!!Won: £1841 charges!!

MBNA credit card (Virgin)

!!Won: £200 charges + £50 goodwill gesture!!

Co-Op Bank credit card

!!Won: £225 charges!!

Halifax credit card

!!Won: £220 charges!!

Natwest credit card

Offer received and accepted, waiting for cheque!

Lloyds TSB current account

On hold due to upcoming test case

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Hi

I am a new subsciber and am about to start my " Campaign " against Natwest. I am about to post my SAR to the address on the reverse of my "Bank Statement" via Recorded Delivery, Is this the correct address or would you advise taking to the Branch personally ?

Good luck, I will watch your progress (Particularly as you are already one step ahead of me) !!

Alan jacks0

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Hi Alan,

 

I took mine into the branch, and they told me a special address to post it to - apparently Natwest have had to set up a team to deal with all us troublemakers!

 

Good luck and keep us posted!

 

gt

NatWest current account

!!Won: £1841 charges!!

MBNA credit card (Virgin)

!!Won: £200 charges + £50 goodwill gesture!!

Co-Op Bank credit card

!!Won: £225 charges!!

Halifax credit card

!!Won: £220 charges!!

Natwest credit card

Offer received and accepted, waiting for cheque!

Lloyds TSB current account

On hold due to upcoming test case

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  • 4 weeks later...
They have finally cashed the cheque today (thanks, just when I could least afford it!) but tomorrow is 40 days. Does that mean that if I don't receive everything by tomorrow then they've breached the Data Protection Act?

 

Well, they didn't send anything. So I've sent them a letter telling them I'm reporting them to the Information Commissioner, and that I still want the statements I asked for and also want my £10 back!

 

Awaiting a response...

NatWest current account

!!Won: £1841 charges!!

MBNA credit card (Virgin)

!!Won: £200 charges + £50 goodwill gesture!!

Co-Op Bank credit card

!!Won: £225 charges!!

Halifax credit card

!!Won: £220 charges!!

Natwest credit card

Offer received and accepted, waiting for cheque!

Lloyds TSB current account

On hold due to upcoming test case

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  • 2 weeks later...

Right. Finally received the statements, and a very snotty letter saying that manual intervention doesn't exist at NatWest?!

 

They owe our joint account £999, and Mr Tuesday £842.

 

Let battle commence!

NatWest current account

!!Won: £1841 charges!!

MBNA credit card (Virgin)

!!Won: £200 charges + £50 goodwill gesture!!

Co-Op Bank credit card

!!Won: £225 charges!!

Halifax credit card

!!Won: £220 charges!!

Natwest credit card

Offer received and accepted, waiting for cheque!

Lloyds TSB current account

On hold due to upcoming test case

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  • 8 months later...

Long overdue update...

 

Wrote the first letter in November, received the standard 'sod off' letter. Then for some personal reasons didn't manage to take this up again until April this year. Wrote them a response to their letter, a sort of second prelim, asking again for the money. No response. Sent an LBA. No response. Rang them, and were told that "an offer is in the post". Waited two weeks. No offer arrived. Then had to wait until pay day to file moneyclaim, so thought we'd try a different tack in the meantime...

 

As they hadn't responded to any of our letters, not even an acknowledgement, so we wrote to them pointing out that they'd broken their own complaints procedure, that it had been over eight weeks since our letter in April, and that therefore we were going to the Ombudsman about their failure to respond to our complaint. Told them they had 14 days to reply with an offer of the full amount or we'd go to the Ombudsman about the complaint/customer service issue and also file a court claim.

 

THREE days after receipt of our letter they sent one offering the full amount as a 'gesture of goodwill' - received it just now!

 

We win!!:-D :-D :-D :-D :-D

NatWest current account

!!Won: £1841 charges!!

MBNA credit card (Virgin)

!!Won: £200 charges + £50 goodwill gesture!!

Co-Op Bank credit card

!!Won: £225 charges!!

Halifax credit card

!!Won: £220 charges!!

Natwest credit card

Offer received and accepted, waiting for cheque!

Lloyds TSB current account

On hold due to upcoming test case

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