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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Student loan-chased after 18 years


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In that case then, you should send copies of their harassment letters to;

 

The Office of Fair Trading: Contact us

 

Consumer Direct

 

Trading Standards Institute - Home page

 

Financial Ombudsman Service

 

And ensure you keep the originals, and envelopes if possible.

 

File them under 'Ignore' There is absolutely nothing they can legally do, but keep an eye on your Credit file, if that is of any interest to you, make sure they don't mark it with any adverse reports which might affect your Credit Rating.

 

Give them the template letter linked below through the letterbox or chained door.

 

http://www.consumerforums.com/resour...ep-visit-.html

 

Tell them to leave as you have nothing to discuss and all communication must be in writing.

 

Tell them you will call the police if they don't leave immediately.

 

Remain calm and polite at all times.

 

Walk away from the door so the visitor cannot try and talk to you.

 

If they don't leave, call the police to report that you are being harassed and the visitor refuses to leave.

 

Print off the letter template from the above link and keep it by your front door, then IF and that is a big if, anyone should decide to turn up, just hand it to them and shut the door.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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they stated that I could pay by CREDIT or debit card-isn't the legal status on this slightly dodgy, as they cannot encourage you to incur more debt paying off a debt? Correct, which is why you must report them to the OFT for breaching their guidelines.

 

Also, their 72 hours notice letter was posted 2nd class, dated the 18th November and arrived with me today, November 20th. Again, if they were in any way truthful in requesting money they would learn to operate legally and professionally, which they dont, and never will!

 

This will all be evidence against them, if they ever wished to take the matter to court.

 

So you can be rest assured that until such time as they begin acting professionally and responsibly, observing all of the correct guidelines, laws and timeframes, then you are about as close to them taking you to court as I am of being the next US President:D

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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  • 2 weeks later...

No, you need do nothing, if they are acting on behalf of SLC then they are legally required to forward the SB letter themselves, not you.

 

There is proper legal definition on here somewhere I'll try to find it for you, but they just need reminding of their legal obligations.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Here it is, remind them of their legal obligations:

If it is your view that you are not the creditor, s.175 of the CCA 1974 applies in the case of a simple assignment, and places a duty upon you to pass this request to the creditor. In the case of an absolute assignment, you are a creditor as defined by s.189. If you contend that you purchased the rights but not the duties of any agreement, you are reminded that s.189 of the Act is clear that an assignment is of both rights and duties.
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Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Quite agree, which is why they need to be reported for their breach and continuance of harassment.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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  • 2 weeks later...

I'm in a bit of a rush, but IMO you need do nothing except inform these morons that as they are in breach of the OFT debt collection Guide lines and CPUTR regs, you have reported them to the OFT, TS, ICO and the FOS, the debt is clearly SB and you have informed their inept collection agency of this, yet they still press for payment, you expect to receive by return of post a copy of their complaints procedure, and you will not enter into any further correspondence surrounding this alleged debt.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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