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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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HFC/Restons Re-Determination Hearing.


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Also I'm wondering if I'm reading this correctly but my document which came back from HFC (found a sheet hidden away amongst the others) has the APR's on the reverse of the agreement-would this really mean the whole agreement is unenforceable-do they all really need to be on the same side of the paper as the signature?

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Just a quick question to throw out to anyone.

Im due back in court in february to face Restons/HFC again. The date was moved to allow me to file a witness statement and for Restons/HFC to respond and also for the SAR and CCA's to come back. i have issues with the responses from both. Will the judge allow me toaddress these issues or am I just gonna be expected to sit there and say nothing. If I can respond to both the SAR responses and their witnes stements I beleive I can make my case against them even stronger as i now have copy of the original agreement an am hoping that I can challenge their replies and responses.

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  • 5 weeks later...

Results from the redetermination hearing today with myself v John Lewis/Restons solicitors.

 

Before that though-late yesterday I received a mail from Restons demanding £400 for their 'costs'. I'm assuming they left it so late that I wouldn't be able to put it to the courts today. Anywhoo...

 

My wishlist for today;

To have the £1600 'collection charge' applied by Restons removed as I beleived it was not legal,

 

To have the demanded (and judgement) payment of £250 reduced to my original offer of less than half of that accepted,

 

To have post judgement interest (not on their original Particulars of Claim) removed,

 

To have A Final Charging Order on my property either not applied or applied in such a way that it would not adversely effect my ability to sell my home (I'm in negative equity) and would not allow John Lewis to demand a sale of my home,

 

To have the last sneaky bill from Restons (only received yesterday) judged upon.

 

The result;

The collection charge was deemed 'not reasonable or legal' and was removed-RESULT!

 

The monthly payment was deemed 'not reasonable' and was set at what I'm happily paying already-RESULT!

 

Post judgement interest was deemed 'not applicable' as it was not on their particulars of claim-RESULT!

 

The Charging Order was granted but on terms which I'm happy with-RESULT!

 

The sneaky last minute Restons bill was listened to and deemed 'unreasonable and of dubious merit' and the judge ruled that I was not liable for it-RESULT!

 

All in all it boils down to one result-I have taken on John Lewis and Restons with honesty, common sense, some very good advice from this forum and a lot of homework...and WON! It is possible!

 

I am sooo pleased I found this forum (esp supasnooper) as it encouraged me to fight back. It seems now that after nearly a year of pursuing me relentlessly, Restons are out of pocket, John Lewis are out of pocket and neither of them are any further forward than they were on day one when I made a reasonable offer to clear my debt which they rejected, dragged me through the courts and the stress only to have their case judged as 'unreasonable' and my original offer deemed as 'fair and appropriate'.

Oh how I'd love to be a fly on a few walls this afternoon.

John Lewis?-please people stay well clear of their finance.

Restons?-just incompetent.

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Nice one.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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Well done on getting a result that you are happy with. :D

 

I'm sure you now feel putting in a little bit of work has paid off.

 

I do hope you can now start enjoying life again and look forward to good times without any stress.

 

Glad to have helped.

 

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