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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Mortgage Interest Support, MI12 and JSA3


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Hi BlurredFX - do you know for sure that the 6.08% is a fixed rate rather than a ceiling rate??
It's a fixed rate.

 

I am currently in the 13 week waiting period and it is my understanding also that the rate is fixed so if your interest rate is less than 6.08% then the extra is deposited back to your bank account and can go towards paying off the capital!!

The surplus doesn't go to your bank account - the lender keeps it and, AFAIK, it's up to them what they do with it. I asked mine (BoS) about this as I'm on SVR of 4.84% and they said they put it to one side to cover any future shortfall in repayments and won't use it to reduce the capital.

 

It's something I plan to take up with them but at present I'm still in arrears, although the extra interest will cover those within a few months. Not that I'm not very grateful for the help but don't see why BoS should benefit from the government's generosity rather than me!

 

I have also read that if your mortgage rate is a lot less than 6.08% (5% or less) they will only pay the interest charged by your bank.

 

I haven't heard that and I'm receiving the full 6.08% for my 4.84% mortgage rate.

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Incidentally, you can also claim for things like service charges (e.g. if you're a leaseholder in a flat with a charge for cleaning of common areas). It's not clear exactly what will be covered; I was told just to apply and they'll pay for whatever they decide is eligible.

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  • 1 month later...
if its lower then the overpaymentlink3.gif will pay off some of the capital

 

Possibly but it seems to vary depending on the provider. Mine (BoS) say they'll just hang on to it in case of future arrears - something I plan to challenge once I'm in credit.

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I don't see that the lender can justify treating payments in a different way because they come from the DWP rather than the borrower. I expect to have any surplus taken off the capital as it would be if I'd chosen to make overpayments myself.

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Any experiences to share NKS?

 

Not yet. Still in arrears!

 

By 'overpayments', do you mean paying off the interest and then some of the capital or paying off both and there is still some extra?

 

I think it's the excess over the interest payment due that the mortgage companies receive in the 6.08%. It's unclear what different lenders plan to do with the spare money.

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From today's Budget:

 

"The Support for Mortgage Interest scheme, which I enhanced during the recession, is already helping 220,000 homeowners who lost their jobs.

"To maintain this help during the recovery, I will continue to pay this support at the higher rate for another six months."

 

 

I'm not sure where that six months takes it, though.

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  • 2 months later...

You'd think it might be possible to give people the actual amount they have to pay. It would, of course, involve more admin but there would be considerable savings from those (including me) who are currently benefiting from overpayments.

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While I'm here, is anyone receiving payments for other housing costs like service charges? I was told I should put a claim in (I'm in a leasehold flat and pay management charges, etc.) and they'd see if anything qualified but despite doing this twice I've heard nothing back.

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  • 2 weeks later...

I'm now getting money for service charges and ground rent! Unfortunately they've only dated it from my second letter to them (27 May) so I now have to appeal to get it backdated at least to my first, ignored, letter if not to the start of my ESA claim.

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  • 1 month later...

Benefit that pays interest on loans to be halved from October

 

The benefit, which pays the interest on a mortgage, is to be reduced from its present value of 6.08% to what the government says is the Bank of England average mortgage rate of 3.67% – a cut that means a loss of £1,300 annually for every £100,000 borrowed.

 

http://www.guardian.co.uk/society/2010/aug/09/mortgage-benefit-cuts-disabled-housing

 

The article is about benefits for the disabled but presumably the same cut will apply to everyone else.

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Too true. And anyone on benefit is not going to be in a position to shop around for a new mortgage. My fixed deal ended last December and I now pay the standard variable rate of 4.84% (Bank of Scotland). The change will cost me £66/week, although I'll 'only' have to find £32/week to make up the monthly repayment on my loan.

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The cut in interest payments was discussed on Radio 4's MoneyBox today. Apparently only a minority of recipients are unemployed with most being either disabled or on Pension Credit. Shelter have asked that the government pay according to actual rates rather than the same percentage for everyone. No-one from the government would speak to the programme.

 

I had my letter last week to say my payments were being reduced. Just one week's notice and with no explanation given for the reduction. It must be very confusing for many claimants.

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