Long running problem with Alfa Romeo - PLEASE HELP!

[sailor sam]

Hi there,

 

Sorry to hear you are having probs with such a great looking car!

 

As its a 159, it must be quite new. So first question; how old is it?

You say you bought it privately, so i'm a little suprised to hear you use the term 'insisted' toward the dealer unless its still under warranty which you have yet to confirm.

 

Assumng it is still under warranty, it should have been transfered to you from the original owner and obviously the service schedule needs to be current. Providing all the paperwork is in order, then you should be ok.

 

Rejecting the car normally means you go back to the place you bought it from for a refund but as you bought it privately 6 months ago then that is not an option. You then have to approach the dealer who sold the car new and depending how old the car is, will depend on whether this is an option available to you. You say this has been going on for over 3 months so they must have some idea what the problem is?

 

So can you clear up these few points so I can advise you further.

[sailor sam]

Hi again,

 

well I doubt if it is an actual engine problem beacuse although Alfa have had bulid quality issues in the past, their engines are normally top notch. They do however burn oil (which they are designed to do) because of their high performance. It could be an engine management issue but whatever it is, it has been going on long enough.

 

My advice therefore is to write a formal letter to both Alfa UK (which is part of Fiat) and to the dealer basically saying the following;

 

Dear Sirs,

 

Re; Alfa Romeo 159 VRM:*******

 

I refer to my above mentioned vehicle which has had an ongoing fault for over 3 months now which is well documented. I am very concerned now that this issue remains unresolved and as such feel in necessary to formally inform you that I now require closure on this situation.

 

I therefore require either of the following:

 

1) The offer of a replacement car on a like for like basis with similar mileage. (this offer is subject to my acceptance)

 

2) Your exceptance of rejection of the vehicle under the relevant sale of goods act together with a purchase offer to myself which reflects the forecourt value of the vehicle. (this offer is subject to my acceptence)

 

3) A replacement new engine and all necessary parts to my car as required to finally rectify the origianl fault once and for all supported by the appropiate warranties.

 

I feel the above requirements are completely reasonable under the circumstances owing to the length of time this situation has taken so far and the inconvienience caused and that there is no prospect in sight of it being rectified to my satisfaction in the acceptable near future.

 

I look forawrd to your proposals within the next 14 days from todays date which will avoid the necessity of taking further legal advice and possible proceedings in this matter.

 

Yours ect ect.

 

Keep a copy and send by recorded post. Insert any reference numbers you have when sending to Alfa UK. Good luck! Oh, and check the spelling!

[sailor sam]

That is a good letter and should prompt some action.

 

P.S. You spelt sam wrong

 

Yeah, it should be a capital S!

[sailor sam]

Any news on this yet?

[sailor sam]

Sounds good! I've been away over the weekend so I hpoe the call you should of had was good news!

[sailor sam]

Any updates?

[sailor sam]

Thats good news although my gut feeling is the dealer was probably more at fault than Alfa for not pushing enough on your behalf.

 

I still reckon you got one of the best looking cars on the road in it's class!

 

Regards

 

__________________

Please Note

 

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