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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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New To This But Sent Second Letter


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hi i thought bank charges were something you had to live with until i spoke to my sister who got me to join here. i have had £915 taken from my account over the past 6 years and i am in the process of claiming that back. if anybody has any views or help please let me know. good luck to everybody on here.

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Hi - take a bit of time to read up first to make sure that you have the facts before going too far ahead. Read the FAQs and template letters then have a good read around here to see how others are getting on. Keep any progress on your own claim or questions that arise in a new thread in the forum for your bank to make it easier for others to follow and advise you. There's a set of links in my sig below that will help you find where all this useful information is. Well done for getting started! :)

 

Apologies for the slowness of the site today - recent publicity has made us very popular!

Jeep (The Wife & I)

Halifax joint a/c (£3800 charges + £40 interest on charges over 11 years) - paid in full 23/06/06

Halifax joint a/c new charges £1100 - LBA sent 02/08/06

Halifax 2nd a/c (£1500 charges + £150 interest on charges) - partial payment received 13/07/06 (no s69 interest) - AQ filed 07/08/06 - Court awarded 50% of s69 interest (Bank didn't turn up!)

Halifax Visa (#1) Data Protection Act sent - statements arrived - £350 so far

Halifax Visa (#2) Data Protection Act sent - refunded £170

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Follow the route: FAQs > Template Library > Parachute Account > Bank Forums > Spreadsheet

All advice given in good faith and without prejudice or liability, to be taken at your own risk!

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hi i thought bank charges were something you had to live with until i spoke to my sister who got me to join here. i have had £915 taken from my account over the past 6 years and i am in the process of claiming that back. if anybody has any views or help please let me know. good luck to everybody on here.

 

Best of luck - Keep us informed of how you get on.

Libby :lol:

Prelim Letter sent 14 June 2006 (£2,301.00

rec Letter from the bank on 21 June 2006 to say sorry to hear that

rec another letter 24 june 2006 refund £468.00

3 July 2006 i sent my LBA heard nothing.

sent my N1 claim form in on 17 July 2006

Offer from Halifax for £938.00 20 July 2006.

22 July 2006 rec claim form back from the court.

Ack by Halifax intend to defend in full on 3 Aug.

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Got an offer today of £89 for a full and final settlement :lol: . i don't think so.

 

No i don't either.

Libby

 

Prelim Letter sent 14 June 2006 (£2,301.00

rec Letter from the bank on 21 June 2006 to say sorry to hear that

rec another letter 24 june 2006 refund £468.00

3 July 2006 i sent my LBA heard nothing.

sent my N1 claim form in on 17 July 2006

Offer from Halifax for £938.00 20 July 2006.

22 July 2006 rec claim form back from the court.

Ack by Halifax intend to defend in full on 3 Aug.

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  • 3 weeks later...

well i have now put my claim in with the courts for a total of £967 and now i have been told its a waiting game and for the Halifax to acknowledge the claim. today though i received another letter from the Halifax offering me £133 and adding that if i did not run my account correctly then they would have no alternative but to close my account. :confused:

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  • 4 weeks later...
well i have now put my claim in with the courts for a total of £967 and now i have been told its a waiting game and for the Halifax to acknowledge the claim. today though i received another letter from the Halifax offering me £133 and adding that if i did not run my account correctly then they would have no alternative but to close my account. :confused:

 

HI Mand1409

Just wondering if you had heard anything yet

LIBBY

 

Libby V Halifax

Prelim Letter sent 14 June 2006 (£2,301.00

rec Letter from the bank on 21 June 2006 to say sorry to hear that

rec another letter 24 june 2006 refund £468.00

3 July 2006 i sent my LBA heard nothing.

sent my N1 claim form in on 17 July 2006

Offer from Halifax for £938.00 20 July 2006.

22 July 2006 rec claim form back from the court.

Ack from the court on the 3 Aug they intend to defend.

Rec letter from Halifax (17 Aug 06) going to pay in full - within 5 days.

Money paid into my account 24 Aug 2006 settled in full.

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nothing yet hoping i would have my letter today but still nothing

 

Hi mand

have you heard anything yet must br nearly to the end of the time when you should of heard by now

Libby

Keep in touch.....

Libby V Halifax

Prelim Letter sent 14 June 2006 (£2,301.00

rec Letter from the bank on 21 June 2006 to say sorry to hear that

rec another letter 24 june 2006 refund £468.00

3 July 2006 i sent my LBA heard nothing.

sent my N1 claim form in on 17 July 2006

Offer from Halifax for £938.00 20 July 2006.

22 July 2006 rec claim form back from the court.

Ack from the court on the 3 Aug they intend to defend.

Rec letter from Halifax (17 Aug 06) going to pay in full - within 5 days.

Money paid into my account 24 Aug 2006 settled in full.

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Hi am new to this forum but wondering Libby if you can help me as you've done the full claim (well done by the way!) i've had a letter offering a goodwill gesture of just under half the amount i've asked for - I want to go the whole way and claim the full amount but what do I write in the letter? Do you know of a link to a web page with a template on? Thanks x

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Hi am new to this forum but wondering Libby if you can help me as you've done the full claim (well done by the way!) i've had a letter offering a goodwill gesture of just under half the amount i've asked for - I want to go the whole way and claim the full amount but what do I write in the letter? Do you know of a link to a web page with a template on? Thanks x

 

First of all i would like to welcome you to this site if this is your first visit, have you got your own thread yet??

what bit are you up to - have you just sent off your prem letter and rec your first offer letter.

any questions please dont hesitate to ask - try and get your own thread and ask a question we will try and answer as soon as possible. either myself or any of the mod's will be happy to help.

Good luck!!

Libby

 

Libby V Halifax

Prelim Letter sent 14 June 2006 (£2,301.00

rec Letter from the bank on 21 June 2006 to say sorry to hear that

rec another letter 24 june 2006 refund £468.00

3 July 2006 i sent my LBA heard nothing.

sent my N1 claim form in on 17 July 2006

Offer from Halifax for £938.00 20 July 2006.

22 July 2006 rec claim form back from the court.

Ack from the court on the 3 Aug they intend to defend.

Rec letter from Halifax (17 Aug 06) going to pay in full - within 5 days.

Money paid into my account 24 Aug 2006 settled in full.

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