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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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somewhat complex problem..contracts/overtime....Legal stuff **WON**


k13 wjd
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Section 13, Employment Rights Act 1996.

You can find it in full at Office of Public Sector Information

 

I was just having a look to make sure it's there and may have noticed something that could help you. It appears to make far greater provision for your specific situation than I'd imagined.

I'll post ya later.

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Payments to employer

 

15 Right not to have to make payments to employer

 

(1) An employer shall not receive a payment from a worker employed by him unless—

(a) the payment is required or authorised to be made by virtue of a statutory provision or a relevant provision of the worker’s contract, or

(b) the worker has previously signified in writing his agreement or consent to the making of the payment.

(2) In this section “relevant provision”, in relation to a worker’s contract, means a provision of the contract comprised—

(a) in one or more written terms of the contract of which the employer has given the worker a copy on an occasion prior to the employer receiving the payment in question, or

(b) in one or more terms of the contract (whether express or implied and, if express, whether oral or in writing) the existence and effect, or combined effect, of which in relation to the worker the employer has notified to the worker in writing on such an occasion.

(3) For the purposes of this section a relevant provision of a worker’s contract having effect by virtue of a variation of the contract does not operate to authorise the receipt of a payment on account of any conduct of the worker, or any other event occurring, before the variation took effect.

(4) For the purposes of this section an agreement or consent signified by a worker does not operate to authorise the receipt of a payment on account of any conduct of the worker, or any other event occurring, before the agreement or consent was signified.

(5) Any reference in this Part to an employer receiving a payment from a worker employed by him is a reference to his receiving such a payment in his capacity as the worker’s employer.

16 Excepted payments

 

(1) Section 15 does not apply to a payment received from a worker by his employer where the purpose of the payment is the reimbursement of the employer in respect of—

(a) an overpayment of wages, or

(b) an overpayment in respect of expenses incurred by the worker in carrying out his employment,

made (for any reason) by the employer to the worker.

(2) Section 15 does not apply to a payment received from a worker by his employer in consequence of any disciplinary proceedings if those proceedings were held by virtue of a statutory provision.

(3) Section 15 does not apply to a payment received from a worker by his employer where the worker has taken part in a strike or other industrial action and the payment has been required by the employer on account of the worker’s having taken part in that strike or other action.

(4) Section 15 does not apply to a payment received from a worker by his employer where the purpose of the payment is the satisfaction (whether wholly or in part) of an order of a court or tribunal requiring the payment of an amount by the worker to the employer.

 

 

I hadn't realised that this existed, don't know how it applies to your situation.

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I must admit that I'd not noticed these 2 sections in the ERA before. I was aware of Sec.13, but didn't realise this existed. If I'd only scrolled down a few clicks earlier!

I have to say, having read your posts over the course of time, that I was a bit sceptical of your prospects for success - given that they didn't actually deduct the money from your wage, rather you offered to pay.

I didn't say anything 'cos I didn't want to pee on your bonfire, so to speak.

 

This could put a different slant on things though.

Did you give your prior, signed consent to making the payment?

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I have not given any consent - and defo havent signed anything. I've still not received a copy of my contract either !!!!

 

 

i was looking for a part of it which refered to wages being withheld - but there doesnt seem to be anything too specific.

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I'd seen that before- and refer to it in my ET speech - ive been calling it a deduction, but its actually a payment - But, given that my wages were witheld until the payment was complete, Acas suggested it would be classed as a deduction from wages.

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no - i wasnt even given a employee handbook until the day i was sacked !!!!

 

Acas pointed out that its not whether i offered to pay, or if they forced me to pay - but indeed whether the payment can be justified as legal.

 

While im here, anyone know if there are any words which should be included in a witness statement.....such as "i, XXX, of 5 the street, such and such, england, Swear that this statement is true, and that i am of sound mind. i gave this statement of my own free will, and am not being paid to give it "

 

or will a quick letter style statement do, with a signature ?

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no - nor was there any investigation. the police were not called, i was not asked to provide a written statement, nor was any insurance company informed.

 

For reference i clipped a concrete post with the bumper of a lorry.

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i meant for a written statement of events, from a witness who won't be attending...

found it though, it needs to include the words

"This statement is true to the best of my knowledge and belief."

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Ah, I see.

Just one thing, K13.

If they didn't provide you with a written statement of particulars of employment, you can request that the ET compensates you with either 2 or 4 weeks wages because of that failure. Don't understand why it's 2 or 4 though.

Make sure you put that in your SOL.

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at the time of my dismissal it was aroiund 25-30 employees.

 

ive shown 1 months wage in my SOL - as basic compensation for unfair dismissal....

 

Proving they didnt give me a copy of my particulars is near impossible though !!!

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no they won't.

 

I did request a copy, and asked a total of 13 times during the conversation that ended in my dismissal. every time i was told " your working them" or they exist" but never got to see them.

 

either way, they didnt include them in my subject access request.

They haven't got an argument, as far as I can see.

What did they include in the SAR?

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The first thing a reputable employer will slap on the table when involved in a dispute with an employee is a copy of the written statement/contract. By not refering to one at any time, they're conceeding that no such document exists.

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