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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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      Many thanks 
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Help with PCN Contravention 06


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I can't open the attachment.

 

Am I right in thinking that you received a Notice to Owner, then replied to it with you appeal, then received a Notice of Rejection?

 

If possible can you get a image of the documents on here, including the original PCN.

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The first thing I notice is that the PCN only states one minute observation time. In a Pay & Display bay, they should have given you longer.

 

The trouble is you have now made your representation, so the only recourse you have from here is adjudication. I presume that in your representation you stated that you were getting change?

 

This is where you stand: When you park in a P&D bay, you should be allowed a few minutes (I think 5 is standard) before a PCN is issued, in case you are in the process of purchasing a ticket or (if the local regulations permit) unloading, or helping a passenger who has just got out the vehicle. But NOT to go and get change.

 

My belief is that this timescale is discretionary, and not an absolute right - in which case, not being afforded that time period it isn't solid grounds for cancellation. However it would contravene best practice and undermine the local authority's case.

 

Someone else might be able to advise if this assemssment is correct.

 

You can do one of two things - speak to the local authority and ascertain whether they consider an error was made over the observation period, and appeal to their sense of fair play. This is unlikely to get you anywhere but worth a punt in my view.

 

The other course is to apply for a hearing with PATAS, who are the adjudicator. It's free but time consuming, and how strong your case is will depend on what you put in your representation. If you put in writing that you were 5 minutes, and getting change, then you've weakened your own argument about observation times. I couldn't predict how it would go, but you have nothing to lose by going for it, other than the time and effort.

 

It's also possible that the local authority might concede rather than attend the hearing.

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