Jump to content


  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

RBS Staff speaks out about charges


Guest RBSbankteller
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 6607 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Guest RBSbankteller

Hi I'm new to this forum. :D

I work in the retail division of RBS (ie branches within the Royal Bank of Scotland Group)

I believe the charges that we (and other banks) charge is absolutely disgusting. Time after time I see multiple charges on accounts sometimes for just being a few pounds over the overdraft limit. I've seen anything up to £1000 a month on a normal personal account in these charges. I'm fed up with ordinary decent people being robbed of money like this and its time to use what I know help people (ala Robin Hood! :lol: )

 

For example if you had a direct debit due out your account for mobile phone insurance at £7.99 and only had a £5 left in your account, there is potential for over £100 in charges due to this item being unpaid:

£38 unpaid item fee - due to not enough funds to cover D/D :?

£38 unpaid item fee - company asks for the same D/D a few days later :evil:

£28 overlimit fee - overlimit because of all the charges! :twisted:

£104 total charges for just being a few pounds short.

 

Branch managers only have authority to refund up to £50!!!!

 

There is a however a department called "customer relations" and they have a lot more authority to deal with complaints and issue refund of charges. The freephone number is 0800 015 5035 (I believe the lines are open 9-5)

If you have had any charges this is a good 1st point of call.

 

BTW, I've just heard about the whole "bank charges are illegal" deal today and will post more when I do some digging and find out what the banks stance on it is.

 

I'll try within reason to answer any questions you have about how to get your charges back but I can't always use bank computers :wink: to access the internet so please be patient!

 

All the best,

FS

Link to post
Share on other sites

I hope lot's of people read this and realise that the bank employees at the end of the phone are human too and that they should not always be spoken to as if they are the policy makers. You are very welcome here and i look forward to hearing what to have to say.

Thats 4 in the BAG!!!!

(£509.60amex..£396.31 Halifax credit card....£768.47+£783.99 Halifax current account)

so crooked they use a corkscrew for a ruler!(allegedly)

Link to post
Share on other sites

I realise that this is RBS related, but the overview would be great in the general section - if nothing else it would explain the 'cascading and compound' effect of charges to those who are trying to get their heads around this stuff.

 

Additionally, you should get this stuff to Dave and BF - it's the sort of stuff they want desperately (you may need to go via PM if the stuff is confidential)

 

Good to see some good eggs among the bad eggs...

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

Link to post
Share on other sites

Any information you can give us would be incredibly helpful but youy should not risk your job over it. You should not post anything publicly that could be traced back to you and I would be extremely cautious about using a work computer to contribute to this site.

Link to post
Share on other sites

I absolutely agree with Seminole! Whilst we are very grateful for any information I don't believe any of us would want someone to risk their livelihood for the cause! - Do as Seminole says and make sure you can't be traced and as far as possible use a PC that is not linked to your work - its amazing what your IT guys can find out! :wink:

Status:

 

Halifax - DPA sent 03/03/06.

Prelim Letter - Sent 27/03/06 ignored.

LBA sent 10/04/06 - Ignored

Moneyclaim filed - 26.04.06

Acknowledgement received 3rd May. Halifax state they intend to defend.

Halifax Settled in Full - 17 May 2006

 

If you've found this post helpful, I would be grateful if you could click on the 'Scales of Justice' button in the top right corner of this post.

Link to post
Share on other sites

I concur most implicitly - they could get extremely nasty, especially if they could get any evidence against you (which you must absolutely assume they can)

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

Link to post
Share on other sites

Guest RBSbankteller

easy...

i was only joking about using bank computers, hence the :wink: beside my comment

Link to post
Share on other sites

For example if you had a direct debit due out your account for mobile phone insurance at £7.99 and only had a £5 left in your account, there is potential for over £100 in charges due to this item being unpaid:

£38 unpaid item fee - due to not enough funds to cover D/D :?

£38 unpaid item fee - company asks for the same D/D a few days later :evil:

£28 overlimit fee - overlimit because of all the charges! :twisted:

£104 total charges for just being a few pounds short.

 

Branch managers only have authority to refund up to £50!!!!

 

 

 

Tip, for obvious reasons, please remove your initials from the end of your post! Great to have you here, I'm new myself and I was very interested in your post. For the first part, this is exactly what happened to me (just posted my particular problem in this forum), but as for the second issue - that managers are only allowed to refund up to £50 - that explains to me why a few months ago he refunded me for one failed DD charge (£38 ) but not a second one which failed on the same day.

I only mouth my opinion, please look elsewhere for sensible advice! :)

Link to post
Share on other sites

I have just started looking into this ridiculous state of affairs. I have been looking into charges on my RBS account and I am trying to workout what referral charges are. Can anyone help?

 

Just realised what referral may be - or what it used to be: bank presents check, it bounces due to insufficient funds and is re-presented. I do believe that the two terms are synonymous, although RBS could have a different meaning...

 

May be wise to check referral date against other 'intervention' - if the delay is two days then this may well be your answer.

 

Would also check back here for a more positive response from a more informed source than I.

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

Link to post
Share on other sites

I have just started looking into this ridiculous state of affairs. I have been looking into charges on my RBS account and I am trying to workout what referral charges are. Can anyone help?

 

 

Yes, but you have to help yourself 1st:)

 

1st, can you start your own thread. At the moment, you are hijacking someone else's thread, and it gets very confusing trying to work out who said what to whom about what.

 

Then pls read the FAQs and forum material. You will answers to pretty much all the questions there.

 

Welcome.

Link to post
Share on other sites

  • 2 months later...

Referral means a direct debit/cheque has come in but there insufficient funds to pay it - the bank checks your acount and decides to pay it anyway. They pay it and charge you a referral charge (which is usually less than the bounced DD charge). They say the charge is to account for the extra work in looking up your account on the system and getting a decision to pay the DD. They will charge you for going overdrawn/over your OD limit as well.

 

There is usually a limit for these charges - Natwest for example will only charge you 3 referral charges per month even if they pay out more than three times. Bounced DD charges have no limit - can be charged as many times as they like.

 

Regards

 

Long time bank worker :-D

______________________________________________

Capital One - DPA sent 13/06 (MCard) - have acknowledged DPA request, say they will send info shortly....

Egg - DPA sent 14/06 (2 Visa Cards) - standard request for identification document received in response to Data Protection Act

NatWest Current A/C - DPA sent 15/06 -initial estimate of claim is £4,358 plus interest (to be calculated) :-D

Morgan Stanley - DPA sent 15/06 (Platinum MCard) - have cashed my £10 cheque...no statements yet...

MBNA - DAP sent 15/06 (Visa and MCard) - acknowledged

Barclaycard - DPA sent 15/06 (Visa and MCard) - acknowledged

Bank of Scotland - DPA Letter sent 16/06 (Loan)

Beneficial Bank (HFC) - DPA sent 20/06 (Visa)

RBOS - (Visa and MCard) - DPA sent 23/06

Natwest (Visa) - DPA sent 23/06

Link to post
Share on other sites

  • 12 years later...

This topic was closed on 03/07/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

Link to post
Share on other sites

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 6607 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...