Surgery refused to see a 13 month old baby with suspected swine flu.

[seanamarts]

How can this happen, can a surgey be allowed to do this.

Quick run down here

The baby has been registered to this surgery twice and twice they have lost the forms, the mother, who is my daughter and myself are both registered to this surgery and we both live in the same household, baby was registered at the same time as the mother, but as I said they have lost the forms twice so technically she is not registered there but they have seen her in the past few weeks whilst the peperwork is being dealt with.. We live less than a hundred yards away from the surgery, in fact we can see the building from the front gate thats how close we are to it.

 

My granddaughter has become very ill over the past 24 hours, high temp 38.2, upset tummy sickness, bad cough and very weezy, runny nose off her food and drink and is very listless, we are going by what the NHS Direct website is stating that she has all the symptoms of Swine flu, plus the fact we are in an area that has just had a huge out break of it with at least several children in most of the schools around here that have it, mostly confirmed cases. Not mentioning the fact that she has come in contact with several children whose schools are infected .

So we do the right thing by calling what we thought is her doctors surgery, after them umming and arring about it for 3 hours they decide that they do not want to treat or see her and that we have to call her previous GP who is over 5 miles away, despite the fact that they saw her only 2 weeks ago and like i said both her mother and myself are registered there my granddaughter would be too if they hadnt lost the registration forms twice, the last one was put in two weeks ago.

I have just been informed whilst writing this that the woman who deals with the registrations has been on holiday so she may been in the process of her being registered there.

Its not the staff in the office that is doing the refusal they were happy to book her in, its the doctor who has refused.

I am disgusted that this can happen, how can they turn away a very sick baby under these circumstances.

Can they do this? help and advice is very welcomed in what I can do about this.

Good news is, is that we have just managed to get her to see a doctor elsewhere, which happenes to be a family friend, its a bit of a trek to get her there, but at least she is on her way to seeing some one and to get treated, wether swine flu or no she is very sick and should not be turned away from any medical facility.

[MRSWESTHAM]

Hi Ya

 

Although Not A Great Fan Of The Nhs And Their Policies Unfortunately I Have The Joy Of Wokingfor Them !

 

We Have Been Told From The Powers That Be That Asolutely No Suspected Swine Flus May E Seen In Clinic. They Have To Have A Home Visit So The Dr Can Mask And Gown Up To Take The Swab.

 

You Might Understand That The Suregry Is Generally Full Of Vunerable People (ie Elderly, Terminally Ill Etc) That To Catch Swine Flu Would Be Deadly.

 

The Dr Actually Has No Control Over Who Is Seen And Who Is Not Unless It Is A Privately Run Practice. The Pct Are The Guys To Complain To, Its Thier Policies We All Have To Adhere To.

 

I Hope You Grandaughter Is On The Road To Recovery

[seanamarts]

Hi Ya

 

Although Not A Great Fan Of The Nhs And Their Policies Unfortunately I Have The Joy Of Wokingfor Them !

 

We Have Been Told From The Powers That Be That Asolutely No Suspected Swine Flus May E Seen In Clinic. They Have To Have A Home Visit So The Dr Can Mask And Gown Up To Take The Swab.

 

You Might Understand That The Suregry Is Generally Full Of Vunerable People (ie Elderly, Terminally Ill Etc) That To Catch Swine Flu Would Be Deadly.

 

The Dr Actually Has No Control Over Who Is Seen And Who Is Not Unless It Is A Privately Run Practice. The Pct Are The Guys To Complain To, Its Thier Policies We All Have To Adhere To.

 

I Hope You Grandaughter Is On The Road To Recovery

 

Thank you for replying so soon but I dont think I made myself very clear here. We knew we couldnt take her to the surgery, the staff told us that from the begining but whether she was seen there or here at home by the doctor, it was the doctor who called here and refused to see or treat her because she had not been fully registered at that surgery because of their fault in losing the registration forms, which the last one may be being processed due to the registation staff being on holiday. They had already seen her two weeks ago admitting their mistake so they saw her then, why refuse to treat her now. Surely doctors cannot refuse to treat/see some one especially a baby of 13 months and it was the dotors refusal not to come to the house not the staff they were willing to get her treated.

Just to clear this up, the on call doctor refused to see my grandchild, it is a NHS run practice and like I said the staff knew they were at fault at losing the forms and were willing to book her to see the on call doctor.

Many thanks for your advice

[MRSWESTHAM]

Sorry Think I Got Wrong End Of Stick ! Not Sure What Part Of The Country You Are In?

 

Cant Advise Too Much On Legalities Etc But Can Give You A Run Down Of Our Surgery Policy If Thats Any Help.

 

Any Of Us Can Register A Patient (we Most Definately Would Do It Immediatly If We Had Messed Up The First Time!)

 

We Do Not Have On Call Drs Unless The Surgery Is Closed Then Its At The Local Hospital.. A Dr Can Refuse To See A Patient That Is Not Currently (rightly Or Wrongly!) Registered On Their List Ut In Our Area An On Call Dr Would Not Be Able To As They Take On The Whole Area Therefore Not Just One List.

 

I Would Go Over The Doctors Head And Put Ina Formal Comlaint To Your Local Pct And I Would Be Inclined To Change Doctors As God Forid Something Like His Happenned Again

[seanamarts]

it has been confirmed that my granddaughter has swine flu they have started her on tamiflu and a course of antibiotics as she has also a chest infection, she is very dehydrated and if she dosnt start drinking they are thinking along the lines of getting her into hospital, I am very cross at this doctors behavior espesially as I have been with this surgery for almost 20 years. The doctor my granddaughter did see has also expressed his anger at the way this situation has been treated, under the circumstances the doctor could of seen her whether at home or at the surgery to get her treated as soon as possible instead of making her wait over 4 hours to get finally seen by some one.. I shall be transferring from that surgery first thing in the morning and a complaint has gone in

[natalie]

I dont know what your surgery is talking about, because even if she hadnt been registered at the surgery she could have been seen as a temporary patient.

 

Every single UK citizen has the right to see a GP, even if they arent registered with any surgery, or even a different one.

 

I would get in contact with PALS, they are very very good (well they are in my area anyway) Also get in touch with your MP and your councillors as well as the Health Service Ombudsman

[seanamarts]

I dont know what your surgery is talking about, because even if she hadnt been registered at the surgery she could have been seen as a temporary patient.

 

Every single UK citizen has the right to see a GP, even if they arent registered with any surgery, or even a different one.

 

I would get in contact with PALS, they are very very good (well they are in my area anyway) Also get in touch with your MP and your councillors as well as the Health Service Ombudsman

 

I totally agree with you and she has in the past month been treated at that surgery as a temp patient whilst another registration form was put in, but they cannot find any record of that one either. I am now just wondering whether it comes down to cost of the medication and who else are they going to refuse to treat for this swine flu. Am I right in saying that the surgery has to foot the bill for it?

by the way two more members of my family in the same house hold are now showing symptons of this, and they are registered at this surgery.

[MRSWESTHAM]

Go Straight To Your Pct And I Hope They Feel Better Soon