Ryan Air

[Thailand]

I got reverse thrust problems last month.

 

Better safe than sorry.

 

Article 6

Delay

1. When an operating air carrier reasonably expects a flight to be delayed beyond its scheduled time of departure:

(a) for two hours or more in the case of flights of 1500 kilometres or less; or

(b) for three hours or more in the case of all intra-Community flights of more than 1500 kilometres and of all other flights between 1500 and 3500 kilometres; or

© for four hours or more in the case of all flights not falling under (a) or (b),

passengers shall be offered by the operating air carrier:

(i) the assistance specified in Article 9(1)(a) and 9(2); and

(ii) when the reasonably expected time of departure is at least the day after the time of departure previously announced, the assistance specified in Article 9(1)(b) and 9(1)©; and

(iii) when the delay is at least five hours, the assistance specified in Article 8(1)(a).

2. In any event, the assistance shall be offered within the time limits set out above with respect to each distance bracket.

 

The other bits are here:

 

http://ec.europa.eu/transport/air_portal/passenger_rights/doc/2008/q_and_a_en.pdf

 

Keep all receipts. If you are refused any, kick off with the airport manager. Hope the internet connection isn't costing much.

[Thailand]

This is why I made mention of receipts. Ryanair, I feel, work on the notion that they will only comply under articles 6 & 9 if you bother to go to the trouble of writing in. They will then (only with proof) fulfil their obligations.

 

Your reply will be generic, but might ask you to send in proof of any costs incurred. They know this method is cheaper than simply complying with UK-trumping EU law.

 

The phone call/fax allowance is seldom achieved and certainly not with Ryanair!

 

I am stunned that you were handed out your rights, even if it was their version, O'Leary will go nuts if he finds out!!

[Thailand]

Ryanair's service is fine in my experience, and amazing since I pay them pratically nothing. When things go wrong...it obviously shows - it's not in their model.

 

Difficult as possible is correct and boy will they attempt to shaft you! It was only a delay in the grand scheme of things - but do follow through your limited rights, even just out of principle!

 

They of course know that the address in Dublin is only useful to ROI nationals. Gits!

[Thailand]

Well that's slimmed down. Though it does cover your delay.

 

This stuff always reminds me of the scene from the flick 'True Romance' where Christopher Walken does the bit about lies, the man has 18 and the woman 21 or something.

 

What they are doing is telling you everything, yet telling you nothing!

 

Anyway, it's always not their fault and it's designed to sub-consciously make people think that way. Eejits. Their (probably lawful) interpretation anyway.

 

The question is, did you buy extra drinks/food, need to communicate etc, and do you have proof?. (internet costs likely not included in the regs)

 

Ryanair twaddle...LOL.

[Thailand]

No, they don't have to pay. Maybe I am missing the point, but this is no cancellation; it's a mere delay.

 

I don't think you'll have any luck with the parking either, sorry.

 

Article 8.1(a) is hardly transparent, for me, even if you can state the delay was 5 hours or more, and since you got the return flight (eventually) it wouldn't apply.

 

Delay offers hardly any protection, and I agree with that.

 

That's all before the airlines interpretation of it.

[Thailand]

Ryanair will need to refund you the costs of your receipts that fall within the scope of the regs.

[Thailand]

A cancelletion means it's cancelled, finito, and a delay is just that!.

 

There are grey areas, but not here.

[Thailand]

Btw, your flight, I feel is a number. It's that number changing that means cancellation. They can change the aircraft all they want as long as they honour the booking, late or not.

[Thailand]

What's the five hour deadline all about then? (Sorry for the questions, but it helps to fill in the gaps;))

 

It's about compensating over longer delay. Limited! You'd have to ask the EU for more specific detail, lol.

[Thailand]

Not an easy answer, it's pratically near impossible.

 

They love it.

 

Letters (prelim and LBA to head ofice in Eire - paper trail)

 

Litigation wise, your guess is as good as mine (and I know how truely awful they are!)

 

Satelite 3, Stansted would be your starting point, but they may tell the Court that you have served the cleaners. They appear to lie - but it seems to be allowed! The CAA are a bunch of boobs anyway, just like the CSA (Oh, and the rest of them - I only like the ASA!)

 

They have been taken to task over the wheelchair fiasco - but gawd knows how they did it. (I'd love to know)

[Thailand]

This is also just a delay.... happens quite naturally all the time (I crossed over into deeper realms).

 

They owe you the receipts in food, drinks, and communication..that's it.

[Thailand]

They won't answer your question, like.

 

Guarenteed!

 

Forget it!